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Voice over Internet Protocol (VoIP) Market - By Type (Integrated Access/Session Initiation Protocol Trunking, Managed IP PBX, Hosted IP PBX), By Medium (Fixed, Mobile), By Access, By End-Use, By Application & Global Forecast, 2023 - 2032

  • Report ID: GMI2989
  • Published Date: Aug 2023
  • Report Format: PDF

VoIP Market Market Size

VoIP Market size surpassed USD 40 billion in 2022 and is expected to register 10% CAGR from 2023 to 2032, owing to introduction of the 5G network to provide faster internet speeds and more reliable connections.

VoIP Market

Mobile connections have significantly improved since the launch of fifth-generation networking. The development of extremely fast network connections has led to improvements in workplace communication, from jitter-free VoIP connectivity to 4k or 8k video conferences globally. The growing popularity of hosted VoIP solutions has also fostered voice over internet protocol market growth. These solutions are becoming the primary choice for businesses that require scalable calling capabilities.

A rise in interoperability issues while connecting distinct systems may impede VoIP market progress by 2032. In VoIP, different protocols are used for different applications, devices, and protocols. Rapid technological advancements have enabled the replacement of secure communication mediums such as PSTN telephone systems which has significantly raised security concerns. Other security issues like email phishing, call hijacking, and call tampering that is related to these systems could negatively impact its use.

Growing application of SIP trunking across businesses

Global VoIP Market Size, By Service Type,


VoIP market from the integrated access/session initiation protocol (SIP) trunking segment is expected to observe 5% growth during 2023 to 2032. Integrated access is a form of VoIP that enables companies to combine their current and legacy phone systems with VoIP software. It can employ a new VoIP gateway that can combine SIP trunking with phone systems of businesses or replace their legacy phone networks. Companies that provide SIP trunking services are offering cloud-based SIP or solutions that can help in managing virtual communications.

Adoption of remote working to accelerate the use of computer-to-phone VoIP calling

Global VoIP Market Share, By Access Type,


The Computer-to-Phone segment is expected to capture over 40% VoIP market share by 2032. Calling from a computer to phone is widely done for both commercial and domestic purposes. They can make VoIP calls via a telephone adaptor or by installing VoIP software  on their computer to enable computer-to-phone calling. Changing workplace culture and surging use of remote working induced by the COVID-19 pandemic have encouraged businesses to become increasingly dependent on technologically advanced communication solutions to maintain effective communication among cross-functional teams.

High popularity of residential VoIP to influence Market Trends

VoIP market from the consumer end-use segment is anticipated to witness 10% growth rate through 2032. Residential VoIP is becoming popular since it is affordable and provides more features compared to landlines. Due to the unlimited calling and other features, including call waiting, call forwarding, and caller ID, which is often charged by traditional phone carriers, many residential consumers are switching from traditional landlines to residential VoIP.

Widespread espousal of cloud services to boost VoIP uptake in North America

North America VoIP Market Size,


North America VoIP market exceeded USD 15 billion in 2022. Factors like widespread adoption of cloud services, rise in the trend of remote working and the shift to packet-based networks should foster regional market expansion. Businesses are looking for cost-effective ways to manage a remote workforce. VoIP enables businesses to easily set up cloud-based communication networks for their mobile and remote workforces. Enterprises are adopting VoIP to improve and smoothen the hybrid working model.

New business expansion initiatives by the service provider

Some of the leading players in the VoIP market include Alcatel Lucent Enterprise (Nokia Networks), ZTE Corporation, Cisco Systems, Inc., AT&T Inc, Citrix Systems, Inc, Google Inc., Huawei Technologies Co., Ltd., Tandberg, Microsoft Corporation, Avaya Inc., Mitel Networks Corporation, Nextiva, Deutsche Telekom AG, Orange Business Services, RingCentral Inc, Ericsson, Ribbon Communications Inc, Telenor Group, and Verizon Communications Inc. Major market companies are concentrating on delivering IP calling solutions at affordable pricing to draw in more residential and business clients.

Impact of the COVID-19 pandemic on Market Trends

The COVID-19 pandemic has influenced the working practices of businesses across the globe due to restrictions on movement. VoIP has enabled continuity and smooth transitions to remote working practices for businesses worldwide. The system has helped employees and employers to stay connected while negating the geographical aspects. Continued adoption of remote working practices post the pandemic will have a positive influence on global VoIP market development.

This market research report on VoIP includes in-depth coverage of the industry with estimates & forecasts in terms of revenue in USD from 2018 to 2032 for the following segments:

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Market, By type

  • Integrated Access/Session Initiation Protocol (SIP) Trunking
  • Managed IP PBX
  • Hosted IP PBX

Market, By access type

  • Phone to phone
  • Computer to computer
  • Computer to phone

Market, By call type

  • International VoIP calls
  • Domestic VoIP calls

Market, By Medium

  • Fixed
  • Mobile

Market, By End-use

  • Consumers
  • SMBs
  • Large Enterprises

Market, By Application

  • IT & telecom
    • International VoIP  calls
    • Domestic VoIP calls
  • BFSI 
    • International VoIP  calls
    • Domestic VoIP calls
  • Government & public sector
    • International VoIP  calls
    • Domestic VoIP calls
  • Healthcare
    • International VoIP  calls
    • Domestic VoIP calls
  • Retail
    • International VoIP  calls
    • Domestic VoIP calls
  • Education 
    • International VoIP  calls
    • Domestic VoIP calls
  • Hospitality
    • International VoIP  calls
    • Domestic VoIP calls
  • Others
    • International VoIP  calls
    • Domestic VoIP calls

 The above information has been provided for the following regions and countries:

  • North America
    • U.S.
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Italy
    • Spain
    • Netherlands
  • Asia Pacific
    • China
    • India
    • Japan
    • South Korea
    • ANZ
    • Singapore
  • Latin America
    • Brazil
    • Mexico
    • Argentina
    • Colombia
  • MEA
    • Saudi Arabia
    • Israel
    • South Africa
    • Turkey


Authors: Preeti Wadhwani

Frequently Asked Questions (FAQ) :

The market size of voice over internet protocol (VoIP) accounted for more than USD 40 billion in 2022 and is expected to observe over 10% CAGR from 2023 to 2032, says this GMI report.

VoIP industry from the computer-to-Phone access type segment is projected to capture over 40% share by 2032 as the system enables effective communication for both commercial & domestic purposes.

The North America VOIP market size valued at over USD 15 Billion in 2022 driven by factors like widespread espousal of cloud services and the rise in the trend of remote working.

Some of the leading players in the business scenario include Alcatel Lucent Enterprise (Nokia Networks), ZTE Corporation, Mitel Networks Corporation, Ericsson, Telenor Group, and Verizon Communications Inc.

VoIP Market Scope

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Premium Report Details

  • Base Year: 2022
  • Companies covered: 20
  • Tables & Figures: 606
  • Countries covered: 21
  • Pages: 300
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