Unified Communications & Collaboration (UCC) Market Size By Platform (Telephony [IP Phones, IP PBX], Collaboration [Mobile, Social Network, Video Platform], Unified Messaging [Voicemail, Email, Fax], Conferencing [Audio, Video, Web], Services & Tools), By Deployment Model (On-premise, Cloud/Unified Communications as a Service (UCaaS), Hybrid), By Application (IT & Telecom, BFSI, Public Sector, Retail, Healthcare, Education), Industry Analysis Report, Reginal Outlook (U.S., Canada, UK, Germany, France, Italy, Spain, Netherlands, China, Japan, Australia & New Zealand (ANZ), South Korea, India, Singapore, Brazil, Mexico, Argentina, GCC, South Africa), Growth Potential, Competitive Market Share & Forecast, 2017 - 2024

Published Date: January 2018 | 350 Pages | Report ID: GMI402 Report Format: PDF

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Industry Trends

(UCC) Unified Communications and Collaboration Market size was estimated at over USD 27 billion in 2016 with a CAGR of over 9% from 2017 to 2024.

UCC Market Size, By Application, 2016 & 2024 (USD Billion)
UCC Market Size, By Application, 2016 & 2024 (USD Billion)


Need for streamlining enterprise communication functions and growing popularity of the BOYD trend are expected to support the growth of UCC market during the timeline. As enterprises are rapidly expanding their presence to newer geographical marketplaces, the effectiveness of synchronous and asynchronous communication functions plays a vital role in ensuring positive outcome of business processes. Hence, enterprises adopt UCC solutions to modernize their communication infrastructure under a unified framework. As BYOD has shown promising outcomes in terms of increased employee productivity and significant IT cost savings for enterprises, these solutions are further enhancing its value proposition in terms of seamless connectivity with mobile resources.

Moreover, growing popularity and adoption of cloud computing is also assisting the unified communications and collaboration market growth with organizations preferring cloud-based solutions to affordably migrate their communication processes over cloud platforms.

UCC Market, By Platform

Telephony is expected to hold a significant share of the unified communications and collaboration market by 2024 owing to the extensive usage of telephony applications for facilitating real-time enterprise communication with internal as well as external stakeholders across the enterprises. Within the telephony market, IP phones will secure a significant share over the timeline as they serve as multimedia endpoints to bring capabilities such as voice into data and video applications.

On the other hand, conferencing platforms market is expected to register the fastest growth over the timeline due to growing popularity of audio/video conferencing solutions to facilitate collaboration capabilities for conducting meetings among members participating from different geographical business units. Conferencing applications have become mainstream for enterprises expanding operations to different multinational markets. Audio conferencing solutions will dominate the conferencing market by 2024 due to their widespread adoption, as they are more affordable compared to video conferencing tools that enable conference calls between stakeholders. 

UCC Market, By Deployment Model

The on-premise UCC market held a major share in 2016, whereas cloud-based applications are expected to witness high acceptance over the timeline owing to increasing proliferation of cloud networks. Hybrid model will grow with over 16% CAGR between 2017 and 2024 as enterprises rely on combined capabilities to enable cloud-based communication functions while maintaining critical data on-premise owing to security and confidentiality concerns. Hybrid models offer flexibility of cloud platforms to scale resource consumption as required, and at the same time, allow regulation compliance by enabling secure storage of valuable data.    

UCC Market, By Application

IT & telecom will dominate the UCC market by 2024 with a market share of over 33% owing to the rapid adoption of the technology to seamlessly connect global business locations to enable effective team-collaboration and deliver enhanced customer experience. An increasing number of SMBs operating in the IT sector are leveraging the technology to save considerable cost on IT infrastructure and maintenance by adopting unified frameworks for managing different communication functions.  

The BFSI market, on the other hand, will grow with the fastest rate between 2017 and 2024 owing to the information based nature of financial institutions’ services which benefits immensely from UCC solutions. Moreover, reducing latency in terms of decision making related to critical customer-facing business processes such as interactions with high value customers, mortgage applications, becomes highly efficient using UCC applications for these enterprises.


UCC Market, By Region

North America is projected to dominate the revenue by 2024 owing to the availability of advanced communication and IT infrastructure in the region, especially in the U.S. unified communications and collaboration market. Also, mobility has witnessed robust growth in North America with accelerated proliferation of mobile devices leading to a favorable environment for adoption of the technology. American employees are ahead of their global peers in terms of BYOD adoption which prompts the enterprises to leverage this mobile infrastructure for collaboration functions.

The Asia Pacific UCC market is projected to exhibit the fastest CAGR during the timeline as there is an increasing emphasis on simplification and lowering the cost of communication infrastructure in the region.  As end users are demanding an enhanced meeting experience, innovation of video collaboration solutions will also play an important role in the market growth. 

Competitive Market Share

The key competitors in the unified communications and collaboration market are focusing on strategic partnerships and collaborations to strengthen and further expand their product portfolio along with their presence in diverse regional markets. Also, acquisitions are enabling further consolidation of the market as key players are strategically acquiring companies that can complement their existing product line and enhance its value proposition. For instance, in May 2017, Mitel acquired certain business assets and support obligations of Toshiba and acquired its customers and channel partners to strengthen its leading position in the UCC market.

Some of the players operating in the industry include Avaya, Mitel, Microsoft, Cisco, NEC, ALE, Huawei, Unify, RingCentral, BT, West, 8x8, Orange, Verizon, Google, NTT, Google, Star2Star and Asnet.

Industry Background

Unified Communications & Collaboration (UCC) Market Segmentation

UCC technology has revolutionized enterprise communication by allowing organizations to streamline different communication modalities such as voice, video, instant messaging, and email to improve business productivity and enhance customer satisfaction. SMEs, in particular, benefit more from the technology in terms of reduction of infrastructure costs by integrating IT infrastructure and telecommunication services in one unified framework. As the market is nearing consolidation, key vendors are aggressively expanding their customer base through strategic acquisitions along with distribution partnerships with various regional players. Moreover, small players are entering the market with cloud and hybrid model to capture the untapped market for developing economies.


What Information does this report contain?

Historical data coverage: 2013 to 2016; Growth Projections: 2017 to 2024.
Expert analysis: industry, governing, innovation and technological trends; factors impacting development; drawbacks, SWOT.
6-7 year performance forecasts: major segments covering applications, top products and geographies.
Competitive landscape reporting: market leaders and important players, competencies and capacities of these companies in terms of production as well as sustainability and prospects.

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