Unified Communications & Collaboration (UCC) Market Size By Platform (Telephony [IP Phones, IP Private Branch Exchange (PBX)], Collaboration [Mobile, Social Network, Video Platform], Unified Messaging [Voicemail, Email, Fax], Conferencing [Audio, Video, Web], Services & Tools), By Deployment Model (On-premise, Cloud/Unified Communications as a Service (UcaaS), Hybrid), By Application (IT & Telecom, BFSI, Public Sector, Retail, Healthcare, Education), Industry Analysis Report, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2020 – 2026

Published Date: Jan 2020  |  Report ID: GMI402  |  Authors: Ankita Bhutani, Preeti Wadhwani

Report Format: PDF   |   Pages: 300   |   Base Year: 2019




Summary Table of Contents Industry Coverage Methodology

Industry Trends

Unified Communications and Collaboration (UCC) Market size exceeded USD 30 billion in 2019 and is estimated to grow at a CAGR of around 8% between 2020 and 2026. The growing penetration of smartphones and large-scale investments by telecom players for modernizing communication network infrastructure are expected to facilitate the consistent growth of the market.
 

Unified Communications and Collaboration (UCC) Market

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UCC is the integration of various communication technologies with collaboration tools, such as real-time video conferencing, e-mails, instant messaging, and desktop sharing. UCC solutions enable enterprises in streamlining employee and customer interaction methods. They also facilitate easily accessible communication services for globally dispersed employees. A widespread global network of 4G connectivity and ongoing investments for early commercialization of 5G networks will contribute largely to the uptake of modern enterprise communication solutions.
 

Unified Communications & Collaboration (UCC) Market Report Coverage
Report Coverage Details
Base Year: 2019 Market Size in 2019: 30 Billion (USD)
Historical Data for: 2015 to 2018 Forecast Period: 2020 to 2026
Forecast Period 2020 to 2026 CAGR: 8% 2026 Value Projection: 60 Billion (USD)
Pages: 300 Tables, Charts & Figures: 468
Geographies covered (22): U.S., Canada, UK, Germany, Italy, Spain, France, Netherlands, China, India, Japan, South Korea, Australia & New Zealand (ANZ), Singapore, Brazil, Mexico, Argentina, Gulf, South Africa
Segments covered: Platform, Deployment Model, Application and Region
Companies covered (20): Avaya, Mitel, Microsoft, Cisco, NEC, ALE, Huawei, Unify, RingCentral, BT, West, 8x8, Orange, Verizon, Google, Nextiva, Genesys, Star2Star, and Vonage
Growth Drivers:
  • Rapid adoption of mobile devices
  • Growing popularity of the BYOD trend
  • Growing need for streamlining business communication process flows
  • Growing popularity of Unified Communications as a Service (UCaaS)
  • Reduction in administration and maintenance cost
  • Growing enterprise social media uptake
Pitfalls & Challenges:
  • Concerns regarding data security
  • Interoperability issues with existing assets
  • Limited in-house capabilities to execute and manage the roll-out

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Surging uptake of IP phones augmenting the growth of the telephony segment

The telephony segment held the majority of the UCC market with over 30% share in 2019 and is expected to continue its dominance in unified communications and collaboration industry till 2026. This is attributed to extensive usage of IP phones for facilitating real-time enterprise communication. IP phones serve as multimedia endpoints to bring capabilities, such as voice into data and video applications, offering better business relationships, employee satisfaction, improved competitive advantage, and enhanced communication. The solutions also enable faster problem-solving and increased innovation among employees.
 

Another factor driving the telephony platform segment is its easy support and better uptime. Majority of the hosted IP PBX providers have already started offering customized services, allowing users to connect to other servers without getting disconnected. IP PBX also helps in offering a better unified communication software for video & voice calling. This helps in improving customer relationship management and making strategies. IP PBX aids enterprises immensely in the IT industry as they deliver maintenance, call costs, and management savings by their software systems.
 

Growing adoption of UcaaS by SMEs for cost reduction

UCC Market By Deployment Model

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Cloud deployment model held a market share of over 25% in 2019 and is expected to register a growth rate of nearly 10% over the forecast timespan. This is owing to increasing proliferation of cloud networks among startups and SMEs. SMEs can benefit largely from cloud-based UCC solutions as they can reduce/eliminate huge capital expenditure incurred on procuring hardware components for enterprise communication functions. The rapidly growing shift toward virtualized platforms will push the adoption of cloud-based communication solutions, positively impacting the overall UCC market growth.
 

Growing demand for enterprise connectivity from the IT & telecom industry in China

China UCC Market By Application

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The IT & telecom industry in China will dominate the unified communications and collaboration (UCC) market by 2026 with a share of over 35% due to rapid adoption of the technology by Chinese IT enterprises. These organizations are leveraging UCC tools to seamlessly connect global business locations and enable effective team-collaboration. An increasing number of Chinese SMEs operating in the IT sector are leveraging the technology to save considerable cost on IT infrastructure & maintenance by adopting unified frameworks for managing different communication functions.
 

The IT & telecom segment in the China market is characterized by strategic partnerships among key market players to strengthen their existing product portfolio. For instance, in November 2017, Beijing 263 Enterprise Communications Co., Ltd., a leading provider of enterprise SaaS services in China, and Arkadin, a provider of cloud UCC solutions, entered into a partnership to provide improved cloud communication solutions in the Chinese market. By forging a joint venture to combine their respective expertise, the companies offered high-quality UCC services including video/audio/web conferencing, unified communications, and web events.
 

Robust IT infrastructure driving the unified communications and collaboration (UCC) market demand in North America

North America UCC Market

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North America held an industry share of nearly 45% in 2019 and is projected to dominate the UCC market size from 2020 to 2026 due to availability of advanced communication and IT infrastructure in the region, especially in the U.S. In addition, robust growth of enterprise mobility witnessed in the region along with the rapid proliferation of mobile devices is augmenting market revenue. North American employees are ahead of their global peers in terms of BYOD adoption, which is driving enterprises to leverage UCC-based systems for collaboration functions.
 

The presence of key global players, such as Microsoft and Cisco, has also propelled market growth in the region. There is a growing interest among enterprises to use third-party managed services for on-premise UCC solutions to effectively manage complex infrastructure, enable seamless integration, and maintain the functioning of different communication systems. The high degree of consistency in terms of the attitude toward adopting and implementing BYOD among mid-sized companies as well as enterprises operating in this region will further strengthen market value.
 

Continuous innovation is the key strategy by leading market players

The key market players operating in the unified communications and collaboration (UCC) market are focusing on new product development strategies to strengthen their product portfolio and increase customer acquisition. For instance, in January 2020, Avaya, a leading communication enterprise, launched Avaya OneCloud ReadyNow. This new offering has been made available in more than 30 countries and is helping the company offer secure on-premise unified communication services to its customers. Avaya’s UCC customers now have access to critical communication tools, resources, and expertise designed to increase business recognition and growth.
 

Several acquisitions are enabling further consolidation of the market as key players are strategically acquiring companies that can complement their existing product line and enhance their value proposition. For instance, in March 2018, Plantronics entered into a definitive agreement to acquire Polycom in a cash and stock transaction for USD 2 billion enterprise value. The acquisition was aimed at accelerating Plantronics’ vision of offering innovative UCC capabilities to its customers.
 

Some of the key players operating in the UCC market are 8x8 Inc, Alcatel Lucent Enterprise (Nokia Networks), Avaya Inc. (Avaya Holdings Corporation), BT Group, Cisco Systems Inc., Genesys (Permira), Huawei Technologies Co., Ltd., IBM Corporation, Microsoft Corporation, Mitel Networks Corporation, NEC Corporation, Nextiva (UnitedWeb), Orange Business Services (Orange), RingCentral Inc., Star2Star Communications, Verizon Communications, Vonage (Vonage Holdings Corp.), Unify (Atos SE), and West Corporation.
 

The Unified Communications and Collaboration (UCC) market research report includes in-depth coverage of the industry with estimates & forecast in terms of revenue in USD from 2015 to 2026 for the following segments:

Market by Platform

  • Telephony
    • IP Phones
    • IP Private Branch Exchange (PBX)
  • Collaboration
    • Mobile
    • Social Network
    • Video Platform
  • Unified Messaging
    • Voicemail
    • Email
    • Fax
  • Conferencing
    • Audio
    • Video
    • Web
  • Services and Tools

Market by Deployment Model

  • On-premise
  • Cloud/UcaaS
  • Hybrid

Market by Application

  • BFSI
  • Healthcare
  • IT & Telecom
  • Public Sector
  • Retail 

 

Frequently Asked Questions (FAQ) :

North America held a share of nearly 45% in 2019 and is projected to dominate the market by 2026 due to availability of advanced communication and IT infrastructure in the region, especially in the U.S.
The cloud deployment model segment is expected to register a growth rate of nearly 10% over the forecast timespan owing to increasing proliferation of cloud networks among startups and SMEs.
Key industry players are 8x8 Inc, Alcatel Lucent Enterprise (Nokia Networks), Avaya Inc. (Avaya Holdings Corporation), BT Group, Cisco Systems Inc., Genesys (Permira), Huawei Technologies Co., Ltd., IBM Corporation, Microsoft Corporation, Mitel Networks Corporation, NEC Corporation, Nextiva (UnitedWeb), Orange Business Services (Orange), RingCentral Inc., Star2Star Communications, Verizon Communications, Vonage (Vonage Holdings Corp.), Unify (Atos SE), and West Corporation.

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