OSS/BSS Market Size By Solution (OSS [Service Assurance, Network Management, Inventory Management], BSS [Billing and Revenue Management, Service Fulfillment, Customer and Product Management]), By Deployment Model (On-premise, Cloud), By Enterprise Size (Small & Medium Enterprise (SME), Large Enterprise), By Application (IT & Telecom, BFSI, Media & Entertainment),Industry Analysis Report, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2018 - 2024

Published Date: Sep 2018  |  Report ID: GMI2921  |  Authors: Ankita Bhutani, Preeti Wadhwani

Report Format: PDF   |   Pages: 210   |   Base Year: 2017

Summary Table of Contents Industry Coverage Methodology

Industry Trends

OSS/BSS Market size crossed USD 30 billion in 2017, growing at a CAGR of over 7% from 2018 to 2024.

OSS/BSS Market

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The OSS/BSS market is projected to exhibit a lucrative growth between 2018 and 2024 due to the increasing awareness regarding enhancing service assurance in the telecommunication sector, the growing demand for lowering operational expenditure (OPEX), and the increasing popularity of convergent billing systems. Communication Service Providers (CSPs) need to reduce network OPEX to maximize the revenue from new services. Small & medium telecom operators are increasingly benefiting from OSS/BSS delivered over the cloud. Such cloud-based services provide them an excellent combination of flexibility and technology to realize business optimization at a fraction of the costs incurred on procuring and implementing traditional licensed software. The SMEs can achieve the same level of business maturity as large telecom companies while ensuring reduced operational expenses and less financial risks by using cloud-based OSS/BSS solutions.

OSS/BSS Market Report Coverage
Report Coverage Details
Base Year: 2017 Market Size in 2017: 30 Billion (USD)
Historical Data for: 2013 to 2017 Forecast Period: 2018 to 2024
Forecast Period 2018 to 2024 CAGR: 7% 2024 Value Projection: 50 Billion (USD)
Pages: 210 Tables, Charts & Figures: 384
Geographies covered (20): U.S., Canada, UK, Germany, France, Italy, Spain, Russia, Netherlands, China, Japan, Australia & New Zealand (ANZ), South Korea, India, Southeast Asia, Brazil, Mexico, Argentina, South Africa, UAE, Saudi Arabia
Segments covered: Solution, Deployment Model, Enterprise Size, Application, and Region
Companies covered (20): Accenture, Agile Network Systems, Amdocs, BMC Software, Inc., CA Technologies, Cisco Systems, Inc., Comarch SA., CSG Systems International, Inc., Ericsson, Hewlett Packard Enterprise (HPE), Huawei Technologies Co. Ltd., IBM Corporation, Infosys Limited, Netcracker Technology Corporation, Nokia Corporation, Oracle Corporation, Optiva, Subex Limited, Tata Consultancy Services (TCS) Limited, Tech Mahindra Ltd.
Growth Drivers:
  • Surge in demand for service assurance
  • Growing need for lowering operational expenses (OPEX)
  • Growing adoption of convergent billing systems
  • Increasing trend of outsourcing OSS/BSS services
  • Growing adoption of cloud platforms among CSPs
Pitfalls & Challenges:
  • Reluctance to migrate from legacy systems
  • Availability of open-source platforms

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OSS/BSS Market, By Solution

OSS solutions accounted for a majority share of over 50% in 2017 in the OSS/BSS market and are expected to maintain the market dominance throughout the forecast period due to the growing trend among telecom service providers for outsourcing their operational business functions to third parties offering specialized business services. With a rapidly evolving technological landscape leading to changing customer demands for innovative services, the demand for advanced OSS solutions is likely to increase consistently between 2018 and 2024.

The service assurance segment in OSS/BSS market is projected to exhibit excellent growth with a CAGR of over 7% between 2018 and 2024. The service assurance allows enterprises to detect faults in the network and resolve issues aptly to reduce the service downtime. It also enables the enterprises to effectively identify, diagnose, and address device malfunction and service quality degradation issues without impacting the customer experience. As CSPs are increasingly focusing on enhancing the customer experience and retaining existing customers, the demand for service assurance applications is expected to grow steadily during the forecast period.

OSS/BSS Market, By Deployment Type

The cloud OSS/BSS market is projected to register an accelerated growth with a CAGR of over 9% during the forecast period. Intense competition, cost pressure, and demand for innovative services are forcing CSPs to adopt alternative delivery models. Cloud computing significantly reduces the software and hardware requirements of networks and platforms. Cloud allows the operators to provide an infrastructure on demand and scale computing capacity accordingly. The cloud model also offers flexible configuration and re-usability that simplify the process of launching a new service. Moreover, the model also enables organizations to streamline their business process.

OSS/BSS Market, By Enterprise Size

The large organizations held a dominant share of over 70% in the OSS/BSS market in 2017 due to the widespread adoption of the solutions among large telecom service providers and financial institutions. These enterprises leverage on the capabilities of the OSS & BSS for the management of business performance, end-to-end delivery of the services, and for providing enhanced user experience to their customers. However, the SMEs market is projected to register an excellent growth throughout the forecast period due to the growing popularity of cloud-based OSS/BSS solutions benefitting from the flexible payment models offered by cloud service providers to save significant capital expenditure on procuring and upgrading dedicated hardware resources.

OSS/BSS Market, By Application

The IT & Telecom sector dominated the OSS/BSS market in 2017 with a market share of over 75%. The significant market share is attributed to the increasing demand for the next-generation OSS & BSS solutions for flexibility, scalability, and open network architecture. As telecom service providers are increasingly migrating from classic OSS/BSS systems to next-generation OSS/BSS to incorporate newer service models, the adoption of the technology in the sector is anticipated to remain steady throughout the forecast period.

OSS/BSS Market, By Region

The Asia Pacific OSS/BSS market is expected to register a lucrative growth between 2018 and 2024 while registering a CAGR of over 10%. The excellent growth is attributed to a rapidly growing telecommunications infrastructure in the region, especially in China and India, along with the growing penetration of smartphones leading to an increase in the consumption of mobile broadband services. With significant investments being made in these countries for the commercialization of 5G networks, the demand for modern OSS/BSS solutions by CSPs will increase rapidly throughout the forecast period for delivering an enhanced user experience to the customers.

Competitive Market Share

The competition in the OSS/BSS market is characterized by strategic collaborations and partnerships among the CSPs and the OSS/BSS software solution providers for delivering comprehensive product offerings to the customers. For instance, in November 2017, Eastern Communications, a leading enterprise communication service provider in the Philippines, and Tata Consultancy Services, one of the leading global IT service providers, entered into a partnership. Under the partnership, TCS HOBS, the company’s next-generation platform for subscription-based digital businesses was implemented by Eastern Communications to modernize its legacy billing system. Similarly, in October 2014, Ericsson formed a global OSS/BSS partnership with TIBCO Software, wherein TIBCO middleware was included in an extensive portfolio of OSS/BSS software along with consulting and systems integration services offered by Ericsson.  

Some of the key players operating in the OSS/BSS market are Accenture, Agile Network Systems, BMC, Amdocs, CA Technologies, Cisco, Comarch, CSG Systems, Ericsson, HPE, Huawei, IBM, Infosys, Netcracker, Nokia, Oracle, Redknee, Subex Limited, Tata Consultancy Services (TCS), and Tech Mahindra.

Industry Background

Traditionally, OSS integration involved various software developed for a specific application. To bring standardization to OSS integration, the ITU-T developed the Telecommunications Management Network (TMN) series of standards in 1988. This series of standards provided the four logical layers of network management including Business Management Layer (BML), Service Management Layer (SML), Network Management Layer (NML), and Element Management Layer (EML). From 2000, the next-generation of OSS and BSS platforms were implemented to monitor network resource usage in real-time and to improve traditional OSS with a modern and highly agile approach to the network management systems.

Frequently Asked Questions (FAQ) :

Service assurance solutions are an important part of OSS/BSS market as enterprises are able to identify, perform diagnosis and tackle device malfunction effectively, while reducing service downtime.
SMEs are able to utilize cloud-based OSS/BSS solutions to optimize businesses and achieve the same level of maturity as telecommunication giants, but at lower operational costs.
Telecom companies have consistently opted for OSS solutions offered by third parties that provide specialized enterprise services to meet the fast changing technological landscape.
APAC OSS/BSS industry size will witness remarkable growth owing to expanding telecom infrastructure in nations like India and China as well as large investments being made to commercialize 5G network.

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