OSS/BSS Market Size, By Solution (OSS [Service Assurance, Network Management, Inventory Management], BSS [Billing and Revenue Management, Service Fulfillment, Customer and Product Management]), By Deployment Model (On-premise, Cloud), By Enterprise Size (Small & Medium Enterprise (SME), Large Enterprise), By Application (IT & Telecom, BFSI, Media & Entertainment), COVID19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2021 – 2027

Published Date: May 2021  |  Report ID: GMI2921  |  Authors: Preeti Wadhwani, Smriti Loomba

Report Format: PDF   |   Pages: 308   |   Base Year: 2020

Summary Table of Contents Industry Coverage Methodology

Industry Trends

OSS/BSS Market size exceeded USD 40 billion in 2020 and is expected to grow at a CAGR of over 15% CAGR between 2021 and 2027.

OSS/BSS Market Overview

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The market is witnessing a significant disruption with advancements in big data and virtualized network infrastructure. OSS/BSS solutions are evolving into agile operating systems to fully support the market demand for next-generation networks. This is poised to spur the market growth for OSS/BSS technologies.

Operations Support System/Business Support System (OSS/BSS) solutions are operated together in the telecom industry and are used to support a range of telecommunication services. OSS/BSS solutions include back-office activities (such as network management) and customer-facing activities (such as billing and order management).

The OSS/BSS market is observing rapid growth in the adoption of convergent billing systems to address real-time customer needs and amplify the market revenue. In addition, the benefits of integrating different service charges into a single customer invoice have strengthened the industry demand for convergent billing tools.

The canceled domestic and global business travels due to the second peak of the ongoing COVID-19 outbreak have resulted in a sharp increase in mobile communications. Telecom enterprises are increasingly emphasizing on providing continued delivery of critical communications services, leading to the positive industry growth for OSS/BSS solutions.

Strong emphasis on enhanced customer experience to foster the market expansion of OSS in Germany

OSS/BSS Market Share

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In Germany, the OSS segment dominated more than 53.36% of the OSS/BSS market share in 2020. The growing popularity of service assurance tools to detect faults in the network and resolve issues quickly has accentuated the demand for OSS solutions. Customers are becoming empowered owing to the rapid digitalization and easy availability of information, encouraging the German telecom industry to lay more focus on providing augmented customer experience to improve the churn rate.

Automated configuration of Value-Added Services (VAS) to impel the cloud OSS/BSS market in Japan

OSS/BSS Market Size

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In Japan, the cloud segment will account for USD 2.08 billion by 2027 due to the shifting preference of Japanese enterprises toward cloud computing to automate VAS systems. In a modern cloud-based OSS/BSS solution, new value-added services can be introduced quickly via automated configuration. Such configuration covers all the aspects of a VAS to be marketed including product & service models and its integration with the VAS provider’s management platform.

Increasing use of virtualized infrastructure to surge the uptake of OSS/BSS tools amongst Brazilian SMEs

The SME segment in the Brazil OSS/BSS market is projected to showcase 10% growth rate through 2027 led by the rising focus of SMEs on virtualization and cloud computing technologies. The ability of OSS/BSS systems to reduce operational & capital expenditures and increase business efficiency will also drive adoption among SMEs. Furthermore, the development of cloud OSS & BSS systems and the advent of next-generation systems have created the new market opportunities for the segment.

Development of new service layer architecture to propel the IT & telecom sector growth in Canada

In Canada, the IT & telecom segment captured 80% of the OSS/BSS market share in 2020, which is attributed to the rising awareness of new service layer architecture amongst Canadian Cloud Service Providers (CSPs). Additionally, the growing demand for next-generation OSS/BSS solutions for flexible, scalable, and open network architecture is a major factor fostering the market progression. Next-generation systems are assisting Canadian CSPs to easily deploy open network interfaces, develop new service capabilities, and adapt to the changing market scenarios.

Growing need for an efficient computing framework will create the growth opportunities for the America region

Americas OSS/BSS Market

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Americas OSS/BSS market held over 45% of revenue share in 2020. The Americas industry is characterized by a high level of competition and the maturity of the market, making it crucial for companies to offer product differentiation for sustaining their market position and customer base. Companies, such as IBM and Oracle, are bringing about transformations in their OSS/BSS solutions to deliver new services, reduce cost & complexity, and maintain customer loyalty.

The efforts of telecom operators toward the deployment of 5G networks will drive new service opportunities, compelling traditional service providers to implement transformational changes to support the revenue stream.

Launch of innovative solutions with enhanced features to gain a competitive edge

The global OSS/BSS market is characterized by intensified rivalry amongst major players and fueled by strategic partnerships & new product launches. For instance, in March 2020, Netcracker partnered with major telecom providers including Vodafone and Charter Communications to develop next-generation BSS solutions with 5G support and edge computing.

The emergence of several SMEs in the market, such as Innoeye, GlobeOSS, and Clear, has exerted immense strain on established leaders to continuously launch new products with added functionalities to maintain the revenue share and profitability.

Some of the key companies operating in the market are Accenture Plc, Agile Network Systems, Amdocs Ltd., BMC Software, Inc., CA Technologies, Cisco Systems, Inc., Comarch SA., CSG Systems International, Inc., Hewlett Packard Enterprise (HPE), Huawei Technologies Co., Ltd., IBM Corporation, Infosys Limited, Netcracker Technology Corporation, Nokia Corporation, Oracle Corporation, Optiva, Inc., Subex Limited, Tata Consultancy Services (TCS) Limited, Tech Mahindra Ltd., and Telefonaktiebolaget LM Ericsson.

The OSS/BSS market research report includes in-depth coverage of the industry with estimates & forecast in terms of revenue in USD from 2016 to 2027 for the following segments:

Market, By Solution

  • OSS
    • Service Assurance
    • Network Management
    • Inventory Management
  • BSS
    • Billing and Revenue Management
    • Service Fulfillment
    • Customer and Product Management

Market, By Deployment Model

  • On-premise
  • Cloud

Market, By Enterprise Size

  • SMEs
  • Large Enterprises

Market, By Application

  • IT & Telecom
  • BFSI
  • Media & Entertainment
  • Others

The above information has been provided for the following regions and countries:

  • Americas
    • U.S.
    • Canada
    • Brazil
    • Mexico
    • Argentina
  • Europe
    • UK
    • Germany
    • France
    • Italy
    • Spain
    • Netherlands
  • Asia Pacific
    • China
    • Japan
    • India
    • Australia and New Zealand (ANZ)
    • South Korea
    • Southeast Asia
  • MEA
    • South Africa
    • UAE
    • Saudi Arabia
  • CIS
    • Russia
    • Armenia

Frequently Asked Questions (FAQ) :

Global OSS/BSS market captured USD 40 billion revenue in 2020 and is expected to cross USD 100 billion valuation by 2027.
Latest trends in the OSS/BSS market comprises of Growing need for lowering operational expenses (OPEX), rising adoption of cloud platforms among CSPs and surge in demand for service assurance.
The OSS solutions in Germany recorded more than 53.36% of the total market value and will depict substantial growth due to the rising popularity of service assurance tools for the detection of faults in the network.
In Japan, the cloud-based OSS/BSS solutions will register a revenue of over USD 2.08 billion through 2027 driven by the shifting preference towards cloud computing for the automation of VAS systems.
The overall market revenue from SME segment in Brazil will grow at 10% rate through 2027 owing to increasing focus on cloud computing technologies and virtualization.

Premium Report Details

  • Published Date: May 2021
  • Pages: 308
  • Tables: 427
  • Charts / Figures: 30
  • Companies covered: 20
  • Countries covered: 22

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