OSS/BSS Market Size By Solution (OSS [Service Assurance, Network Management, Inventory Management], BSS [Billing and Revenue Management, Service Fulfillment, Customer and Product Management]), By Deployment Model (On-premise, Cloud), By Enterprise Size (Small & Medium Enterprise (SME), Large Enterprise), By Application (IT & Telecom, BFSI, Media & Entertainment), Industry Analysis Report, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2020 – 2026

Industry Trends

OSS/BSS Market size exceeded USD 35 billion in 2019 and is poised to grow at over 13% CAGR between 2020 and 2026.
 

The OSS/BSS technology is witnessing a significant disruption with advancements in big data and virtualized network infrastructure. OSS/BSS solutions are evolving into agile operating systems to fully support the market demand for next-generation networks.
 

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The OSS/BSS industry is witnessing rapid growth in the adoption of convergent billing systems to address real-time customer needs and amplify revenues. In addition, the benefits of integrating different service charges into a single customer invoice have strengthened the demand for convergent billing tools.
 

The canceled domestic and global business travels due to ongoing COVID-19 outbreak have resulted in a sharp increase in mobile communications. Telecom enterprises are increasingly emphasizing on providing continued delivery of critical communications services, leading to a positive market growth.
 

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Strong emphasis on enhanced customer experience to spur the market growth of OSS segment in Germany

In Germany, the OSS segment held around 55% market share in 2019 and is predicted to exhibit steady growth during the forecast period. The growing popularity of service assurance tools to detect faults in the network and resolve issues quickly has accentuated the demand for OSS solutions. Customers are becoming empowered due to the rapid digitalization and ease of availability of the information, encouraging the German telecom industry to lay more focus on providing enhanced customer experience to improve the churn rate.
 

Automated configuration of Value-Added Services (VAS) to augment the cloud deployment segment growth in Japan market

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The cloud deployment model in the Japan OSS/BSS market will witness a substantial growth of nearly 20% through 2026 due to shifting preference of Japanese enterprises toward cloud computing to automate VAS systems. In a modern cloud-based OSS/BSS solution, new value-added services can be introduced quickly via automated configuration. Such configuration covers all aspects of a VAS to be marketed including product & service models and its integration with the VAS provider’s management platform.
 

Increasing use of virtualized infrastructure to surge the uptake of OSS/BSS tools amongst Brazilian SMEs

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In Brazil market, the SMEs will attain a CAGR of over 15% till 2026 due to increasing focus of SMEs on virtualization and cloud computing technologies. The ability of OSS/BSS systems to reduce operational & capital expenditures and increase business efficiency will also drive adoption among SMEs. Furthermore, the development of cloud OSS & BSS systems and the advent of next-generation systems have created new market opportunities for the segment.
 

Development of new service layer architecture to drive the IT & Telecom sector growth in Canada market

The IT & telecom sector accounted for over 80% Canada OSS/BSS market revenue share in 2019, which is attributed to rising awareness of new service layer architecture amongst Canadian Cloud Service Providers (CSPs). Moreover, the growing demand for next-generation OSS/BSS solutions for flexible, scalable, and open network architecture is a major factor driving the market. Next-generation systems are assisting Canadian CSPs to easily deploy open network interfaces, develop new service capabilities, and adapt to the changing market scenarios.
 

An increasing need for efficient computing framework to fuel the industry growth in Europe

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Europe held a significant portion in the global OSS/BSS industry with over 15% share in 2019 due to increasing public & private investments for the development of the telecom sector. For instance, in November 2019, the German government announced an investment of USD 1.25 billion to boost mobile communications across the country.
 

In addition, several telecom companies in the region are also taking efforts to develop 5G technology. The efforts of telecom operators toward the deployment of 5G networks will drive new service opportunities, compelling traditional service providers to implement transformational changes to support the revenue stream, influencing the market growth in the region.
 

Launch of innovative solutions with enhanced features to gain a competitive edge

The global OSS/BSS market is characterized by intensified rivalry amongst major players and fueled by strategic partnerships & new product launches. For instance, in March 2020, Netcracker partnered with major telecom providers including Vodafone and Charter Communications to develop next-generation BSS solutions with 5G support and edge computing.
 

The emergence of several SMEs in the market, such as Innoeye, GlobeOSS, and Clear, has exerted immense strain on the established players to continuously launch new products with added functionalities to maintain the revenue share and profitability. For instance, in June 2020, Clear, an Israel-based startup, secured USD 13 million in investment funding from leading enterprises including Telefonica and Deutsche Telekom. The funding is expected to help the company offer stiff competition to major industry rivals through innovative BSS solutions.
 

Some of the key players operating in the market are Accenture Plc, Agile Network Systems, Amdocs Ltd., BMC Software, Inc., CA Technologies, Cisco Systems, Inc., Comarch SA., CSG Systems International, Inc., Hewlett Packard Enterprise (HPE), Huawei Technologies Co., Ltd., IBM Corporation, Infosys Limited, Netcracker Technology Corporation, Nokia Corporation, Oracle Corporation, Optiva, Inc., Subex Limited, Tata Consultancy Services (TCS) Limited, Tech Mahindra Ltd, and Telefonaktiebolaget LM Ericsson.
 

The market research report on OSS/BSS includes in-depth coverage of the industry with estimates & forecast in terms of revenue in USD from 2015 to 2026 for the following segments:

Market by Solution

• OSS
  • Service Assurance
  • Network Management
  • Inventory Management
• BSS
  • Billing and Revenue Management
  • Service Fulfillment
  • Customer and Product Management

Market by Deployment Model

• On-premise
• Cloud

Market by Enterprise Size

• SMEs
• Large Enterprises

Market by Application

• IT & Telecom
• BFSI
• Media & Entertainment
• Others

The above information has been provided for the following regions and countries:

• North America
  • U.S.
  • Canada
• Europe
  • UK
  • Germany
  • Spain
  • Russia
  • France
  • Italy
  • Netherlands
• Asia Pacific
  • China
  • Japan
  • India
  • ANZ
  • South Korea
  • Southeast Asia
• LAMEA
  • Brazil
  • Mexico
  • Argentina
  • South Africa
  • UAE
  • Saudi Arabia