Digital BSS Market Size, Industry Analysis Report, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2021 – 2027

Report ID: GMI3879

Summary Methodology

Digital BSS Market size is slated to witness substantial gains from 2019 to 2025 driven by increasing adoption of new commercial models and customized business support systems in the business processes. Digital BSS enables businesses to adopt customer-centric business operations and digitally improved engagement so that the customer service can be enhanced. The system helps in better management of products, customer profile, their orders, and revenue. The digital BSS service providers assist their clients for creating a unique, completely integrated, and holistically synchronized business processes & environment, which eventually leads to more value addition at every step of the business process.

The competitive environment in the business world is increasing day by day. This rising competition is leading to the need for opting cost-efficient business processes, which is driving the growth of the market. In order to achieve a competitive advantage, organizations are planning & implementing beyond traditional strategies of key performance indicators such as profit margin and revenue. These old criteria are being replaced with new ones such as customer experience, agility in the processes, and seamless experience of product delivery. This steady digital transformation is creating a suitable environment for the growth of the digital BSS market over the forecast period. 

The digital BSS can be deployed through cloud and on-premise. The public cloud segment is expected to get the largest digital BSS market share over the forecast period. The public cloud system allows access to multiple users for the sharing of information via the internet. This provides ease of access, faster deployment of the service, and low maintenance cost of the system. It provides enormous benefits to organizations such as reliability, scalability, flexibility, and remote access to the system. Organizations are facing many hurdles for systems storage & maintenance and are willing to outsource their storage facilities to the service providers. These solutions offered by the digital BSS are expected to drive the growth of the sector over the forecast period.


. With the increasing adoption of cloud-based digital BSS, the demand for associated services will also increase. The overall function of the service segment is enhancing the business performance, reducing the cost, and increasing the overall revenue.


North America is expected to hold the largest digital BSS market share due to the presence of developed business ecosystem in terms of technology investments and adoption. The growing adoption of advanced custom business processes and the competition to improve the services are driving the growth of the market. Government initiatives for the launch of 5G and LTE services are expected to motivate the growth of digital BSS market in the region over the forecast period.

In the Asia Pacific digital BSS market, the growing number of smartphone subscribers and initiatives for combining the existing BSS solutions to advanced analytics systems are expected to drive the growth of this sector in China. The booming IT industry in India is expected to be the major driver in the growth of the digital BSS market in the region. India, China, Japan, Singapore, and Australia are expected to be the prime marketplaces for the growth of the sector in the region.  

The key players in the field of global digital BSS market are Amdocs, Huawei, Ericsson, NetCracker, CSG International, Nokia, IBM, Capgemini, ZTE Corporation, Optiva, Openet, Sigma Systems, Cerillion, Sterlite Tech, Accenture, Comarch, Infosys, Oracle, Mahindra Comviva, Qvantel, BearingPoint, FTS, MATRIXX Software, MIND CTI, and TCS.

By Component, 2014-2025 (USD Million)

  • Solution
    • Revenue and Billing Management
    • Customer Management
    • Order Management
    • Product Management
    • Sales and Marketing Management
  • Service
  • Managed
  • Professional

By Market, 2014-2025 (USD Million)

  • Consulting
  • Implementation
  • License and Maintenance
  • Training and Maintenance
  • Managed Service

By Deployment Model, 2014-2025 (USD Million)

  • On-premise
  • Cloud
    • Public Cloud
    • Private Cloud
    • Hybrid Cloud

By Organization Size, 2014-2025 (USD Million)

  • SMEs
  • Large Enterprises

By End User, 2014-2025 (USD Million)

  • IT & Telecom
  • BFSI
  • Healthcare
  • Utility
  • Media and Entertainment
  • Government
  • Others

The above information has been provided for the following regions and countries:

  • North America
    • U.S.
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Italy
    • Spain
  • APAC
    • China
    • Japan
    • Australia & New Zealand (ANZ)
    • South Korea
    • India
  • Latin America
    • Brazil
    • Mexico
  • MEA
    • South Africa
    • Saudi Arabia
    • Israel

Company Profiles:

  • Accenture Inc.
  • Amdocs Inc.
  • BearingPoint
  • Capgemini Inc.
  • Cerillion Plc.
  • Comarch SA
  • CSG International Inc.
  • Ericsson
  • FTS
  • Huawei Technologies
  • IBM Corporation
  • Infosys Ltd.
  • Mahindra Comviva
  • MATRIXX Software
  • NetCracker Technologies
  • Nokia
  • Openet
  • Optiva Inc.
  • Oracle Systems Corporation
  • Qvantel
  • Sigma Systems Inc.
  • Sterlite Technologies
  • TCS Ltd.
  • ZTE Corporation


What Information does this report contain?

Historical data coverage: 2016 to 2020; Growth Projections: 2021 to 2027.
Expert analysis: industry, governing, innovation and technological trends; factors impacting development; drawbacks, SWOT.
6-7 year performance forecasts: major segments covering applications, top products and geographies.
Competitive landscape reporting: market leaders and important players, competencies and capacities of these companies in terms of production as well as sustainability and prospects.

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