Digital BSS Market - By Component (Solution, Services), By Enterprise Size (Large Enterprise, SMEs), End Use (BFSI, IT, Telecom, Healthcare, Retail & E-Commerce, Media & Entertainment, Manufacturing, Energy & Utilities), & Forecast 2023 – 2032

Digital BSS Market Size

Digital BSS Market size was valued at USD 5.3 billion in 2022 and is projected to register a CAGR of 15.1% between 2023 and 2032. The market is driven by the escalating rollouts of digital transformation initiatives across enterprises worldwide.
 

Companies across various industries are undergoing digital transformation to streamline operations, improve customer experience, and stay competitive. Digital BSS solutions help businesses modernize their billing, customer management, and revenue assurance processes, making them essential in the digital era. For instance, in August 2023, Tecnotree and Emtel Mauritius signed a new agreement. Tecnotree is a Finnish-based global provider of digital transformation solutions for communication service providers (CSPs) and digital service providers (DSPs). The business's outdated business procedures, goods, and services will be replaced by Tecnotree's BSS (business support systems) stack solution under the terms of this agreement. Additionally, this will improve their operational effectiveness and enable them to meet the demands of the telecom operator market, both now and in the future.
 

Increasing public-private investments in the telecom sector will create optimistic growth scenarios for the digital BSS industry. In April 2023, Google invested USD 1 billion in Indian telecom company Jio Platforms. Similarly, the Indian government announced its plan to invest USD 12.195 billion in a production-linked incentive (PLI) scheme for the telecom and networking products industry. The telecommunications sector is a major user of digital BSS solutions to manage billing, customer relationship management, and service provisioning efficiently, driven by the increasing demand for data and mobile services.
 

However, implementing and maintaining digital BSS solutions can be expensive and resource-intensive, particularly for smaller companies with limited budgets and IT capabilities. The initial investment and ongoing operational costs can deter some businesses from embracing digital BSS technologies. Moreover, many companies still rely on legacy BSS systems that are deeply integrated into their operations. Integrating new digital BSS solutions with these legacy systems can be complex and time-consuming, preventing some businesses from making the transition and leading to sluggish growth.
 

COVID-19 Impact

The COVID-19 pandemic had a positive impact on the digital BSS market. The surge in remote work and increased online activities led to a higher demand for digital BSS solutions to manage customer interactions and billing remotely. Instances include telecommunication companies experiencing a significant increase in data usage, leading to a greater need for efficient billing and customer management systems.
 

Digital BSS Market Trends

The emergence of 5G technology also has a key to play in driving the digital BSS industry. The rollout of 5G technology is expected to drive the need for advanced BSS capabilities, as it demands real-time charging, enhanced billing, and agile service provisioning for a wide range of connected devices and applications. With companies consistently investing in high-speed internet and 5G technologies, the demand for digital BSS services and solutions will continue to grow. For instance, in December 2022, Ericson announced that it would invest USD 1 billion in India over the next five years to expand its 5G network and other digital infrastructure.
 

Digital BSS Market Analysis

Based on component, the digital BSS market is segmented into solution and services. The solution segment held a market share of over 58% in 2022. Digital BSS solutions are gaining popularity due to their ability to streamline business operations, enhance customer experience, and support digital transformation initiatives. These solutions offer automation, real-time data analysis, and personalized customer interactions, enabling businesses to be more agile and responsive to customer needs. The increasing demand for digital services and the growth of mobile and Internet of Things (IoT) devices create a need for robust billing, revenue management, and customer relationship management systems, which digital BSS solutions efficiently fulfill. Their scalability, flexibility, and cost-effectiveness contribute to their rising popularity among businesses across various industries.
 

Based on end use, the digital BSS market is segmented into BFSI, IT, telecom, manufacturing, retail & ecommerce, media & entertainment, energy & utilities, and others. The BFSI segment held a market share of 21% in 2022. The increasing adoption of digital banking and online financial services has created a need for advanced billing, customer management, and revenue assurance solutions. The BFSI sector is witnessing a surge in data volumes, necessitating real-time analytics and personalized customer interactions, which digital BSS provides. Besides, digital BSS solutions enable financial institutions to stay competitive, improve operational efficiency, and offer seamless customer experiences in the rapidly evolving digital landscape, driving their demand in the sector.
 

North America digital BSS market held a revenue share of over 34% in 2022 and is expected to grow at a notable CAGR from 2023 to 2032. The region has a high level of technological advancement and digital infrastructure, creating a conducive environment for the adoption of digital BSS solutions. Businesses in North America are increasingly focused on digital transformation initiatives to stay competitive and meet customer demands for seamless digital experiences. Additionally, the growing popularity of online services and the need for efficient billing and customer management systems further drive the demand for digital BSS solutions in the region.
 

Digital BSS Market Share

Major players operating in the digital BSS market are

• Accenture Inc
• Amdocs Inc.
• Bearing Point
• Capgemini Inc.
• Cerillion Plc.
• CSG International Inc.
• Ericsson
• Huawei Technologies
• IBM Corporation
• Infosys Ltd.
• Matrixx Software
• MIND CTI
• NetCracker Technologies
• Nokia
• Tata Consultancy Services (TCS)
• ZTE Corporation

These companies focus on strategic partnerships and product launches to increase their market share.

Digital BSS Industry News

• In June 2023, IBM acquired Apptio, a cloud-based IT automation platform, to help businesses accelerate their digital transformation journeys. The acquisition will help IBM provide customers with a more comprehensive set of tools to manage their IT infrastructure and costs.
   

The digital BSS market research report includes in-depth coverage of the industry with estimates & forecast in terms of revenue (USD Million) from 2018 to 2032, for the following segments:

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By Component

• Solution
• Revenue and billing management
• Customer management
• Order management
• Product management
• Others 
• Service
• Professional
• Managed

By Enterprise Size

• Large enterprise
• SMEs

By End Use

• IT
• Telecom
• BFSI
• Manufacturing
• Retail & E-commerce
• Media & Entertainment
• Energy & Utilities
• Others

The above information is provided for the following regions and countries:

• North America
  • U.S.
  • Canada
• Europe
  • UK
  • Germany
  • France
  • Italy
  • Spain
  • Russia
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • ANZ 
• Latin America
  • Brazil
  • Mexico
• MEA
  • South Africa
  • UAE
  • Saudi Arabia