Healthcare Digital Experience Platform Market – By Component, By Delivery Mode, By Solution Type, By End Use – Forecast, 2025 to 2034

Healthcare Digital Experience Platform Market Size

The global healthcare digital experience platform market size was valued at USD 1.1 billion in 2024 and is expected to exhibit growth at a CAGR of 13.5% from 2025 to 2034. The market is witnessing substantial growth as the healthcare industry moves towards digital transformation. With increasing demand for personalized patient engagement and data-driven healthcare solutions, digital platforms are becoming essential.
 

The movement towards patient-centered care is lagging when it comes to employing experience-centric frameworks (DXPs) in healthcare. Patients expect personalized digital engagement, which propels healthcare providers to upgrade their platforms to better interact with patients. With DXPs, healthcare services are provided effortlessly, as patients can be attended to through mobile applications, telemedicine, and patient portals that are fully integrated into the system. The healthcare industry is undergoing a shift to enhance the experience and outcomes that patients achieve while receiving care, making the need to adopt DXPs to streamline operations and experience more necessary than ever. 
 

In addition, the incorporation of artificial intelligence, machine learning, and the IoT in healthcare DXPs increases their capabilities by enabling foresight-based insights, automating mundane tasks, and customizing individual care plans. Support for enhanced clinical workflows and improvement in the analysis of data, as well as remote patient monitoring devices, is further enabled, which helps in providing timely and efficient care. Furthermore, DXPs enable seamless information sharing within and among health systems by linking electronic health records and telemedicine for efficient delivery of care.
 

A healthcare digital experience platform (DXP) offers an all-in-one solution that enables patient engagement, workflow optimization, and experience enhancement through digital solutions. These systems come equipped with a wide array of services, including patient portals, telehealth, CRM, and analytics, all tailored toward securing healthcare information, managing data, enhancing communication, and personalizing services.
 

Healthcare Digital Experience Platform Market Trends

The DXP market for healthcare will see significant developments due to AI and machine learning technology. Artificial intelligence and machine learning are growing trends integrated with healthcare platforms. These technologies automate manual tasks, predict patterns in patient data, and provide unique insights, thus enhancing care given to patients while decreasing the administrative burden. Reducing the amount of work necessary on a caregiver's side automates tasks. 
 

• Providing interoperability with other software programs is another emerging trend because seamless data sharing within healthcare systems is essential. Currently, these platforms are built in such a way that they use open APIs, which provide better integration with EHRs and other healthcare-related technologies. Furthermore, the increasing use of IoT medical wearables has added data that is possible to use for monitoring and managing a patient’s health in real-time, which enables preventive care and early diagnosis.
   
• Maintenance expenditure and other related costs are reduced because of using cloud infrastructure, thereby providing small healthcare organizations access to this technology. Alongside these advancements, the privacy of patients with regards to data protection is also prioritized, whereby technologies undergo Microsoft’s Level of Assurance (MLA) authentication and HIPAA, GDPR. DXPs are made to ensure that data is safe on the internet at all times.
   

Healthcare Digital Experience Platform Market Analysis

Based on component, the market is platforms and services. The platforms segment is expected to expand at a CAGR of 12.2%, reaching over USD 1.9 billion by 2034.
 

• EHRs offer a central framework around which other applications and tools can be integrated. Unlike standalone applications, platforms offer a tailored approach that can be altered to fit the specific requirements of the provider. The flexibility of modification is fundamental in almost all healthcare environment settings.
   
• Furthermore, customization aids in simplifying the restructuring of the EHR system as the integration of new services becomes easier. Such flexibility is crucial when addressing evolving healthcare needs driven by regulations, patient expectations, and innovations. Platforms also enable the integration of additional modules and third-party applications that help in creating an appropriate digital experience for better alignment with the desired level of care.
   

Based on delivery mode, the healthcare digital experience platform market is classified into cloud based and on-premises. The cloud-based segment held 63.7% share of the market in 2024, driven by several key factors.
 

• The healthcare DXP market keeps its foothold in the industry due to the permanence of flexibility and scalability provided through the cloud. These systems of systems, deployments, and computing resources enable a strikingly simple and affordable way for healthcare providers to adjust their digital interfaces to organizational requirements. This is most beneficial for those planning to adopt advanced healthcare DXPs, but prefer to limit spending on bulky infrastructure hardware units.
   
• Moreover, DXPs based on cloud technology can also be integrated seamlessly with EHR systems, telehealth services, and other core applications, thereby supporting an integrated ecosystem of healthcare services. Advanced compliance regulations are also considered and are a reason to protect the data, as cloud providers heavily invest in critical security technologies and comply with essential regulations.
   

Based on solution type, the healthcare digital experience platform market is segmented into business-to-consumer (B2C), business-to-business (B2B), and other solution types. The business-to-consumer (B2C) segment was valued at USD 580 million in 2024 and is expected to grow at a 13.9% CAGR between 2025 and 2034.
 

• The DXP for the healthcare B2C segment leads the market due to an increase in focus on patient engagement as well as personalized care. Today's patients expect the same convenience and information accessibility that comes with modern consumer services. B2C DXPs allow self-service access to tools, health records, and educational materials, which boosts patient autonomy and satisfaction.
   
• Additionally, B2C DXPs boost adherence to treatment plans through health-wise and personalized reminders and interactive recommendation tools. These platforms are compatible with mobile health apps, wearables, and patient portals, enabling bespoke care to be provided by the healthcare professionals who need to attend to specific details of individual patients. Frequent engagement with patients is enabled through B2C DXPs, helping healthcare providers capture relevant data about patients’ behavior that can inform ideal treatment plans and preventive care programs.
   

Based on end use, the healthcare digital experience platform market is segmented into hospitals and clinics, healthcare payers, and other end users. The hospitals and clinics segment dominated the market in 2025 and is anticipated to reach USD 2.6 billion by 2034.
 

• Hospitals and clinics are at the forefront of technology adoption as primary end users. They need sophisticated and secure digital solutions for the management of patient and clinical interaction workflows. With DXPs, hospitals and clinics are able to offer everything from in-house patient portals, remote consultations, mobile apps, and an integrated experience delivering tailored services consistently.
   
• Moreover, DXPs in hospitals and clinics assist in multi-channel engagement, as healthcare professionals are now able to reach the mobile or other digital channels of patients, which enhances the patient's loyalty and overall satisfaction as well. With DXPs incorporating analytics in the value-based care model, hospitals and clinics have a streamlined mechanism to effortlessly monitor outcomes and optimize care.
   

U.S. healthcare digital experience platform market was valued at USD 375.3 million in 2024 and is projected to grow substantially in the coming years.
 

• Digital policies actively supporting the use of information technologies in healthcare processes are growing the market for DXPs even more. The HITECH Act’s EHR incentives help with the promotion of system interfaces and secure data transfer, making DXPs a requirement for nurse-managed healthcare centers.
   
• The value-based care approach, where healthcare systems reimburse providers based on patients’ recovery, has also motivated a large number of U.S. healthcare facilities to store DXPs for evolving patient care, improving patient engagement, and refining workflow.
   

UK healthcare digital experience platform market is projected to grow remarkably in the coming years.
 

• In the UK, the Healthcare DXP market is rapidly growing owing to the digital transformation initiatives of the National Health Service (NHS). The Digital NHS program supports the utilization of digital functions at all levels in the healthcare system, including in DXPs that offer patient engagement, data management, and privacy containment.
   
• In the UK, telehealth is rapidly gaining popularity, leading to higher adoption of remote medical consultations, which has placed DXPs at the forefront of digitally enabled services. Cloud-based DXPs offer secure, scalable access to healthcare information on various devices. This transformation is in alignment with the goals of the NHS Long Term Plan regarding digital transformation aimed at improving access to care, minimizing wait times, and optimizing the use of health resources.
   

China holds a dominant position in the Asia Pacific healthcare digital experience platform market.
 

• The booming investments from the government to improve healthcare facilities and expand the digital health sector are driving the growth of China’s Healthcare DXP market. For instance, the Healthy China 2030 plan encourages digital healthcare developments that seek to enhance patient experience and improve service access throughout the country.
   
• The advanced mobile penetration in China’s flourishing digital economy has facilitated the use of telemedicine and mobile health services DXPs. The recent increase in urbanization, as well as the rise of the middle-class population demanding quality healthcare, has pushed healthcare providers to adopt DXPs. The opportunity of cloud solutions in tackling huge amounts of patient information as well as remote health service provision, presents China as a key growth country for healthcare DXPs.
   

Brazil holds a dominant position in the Latin America healthcare digital experience platform market.

• The leadership of Brazil in this area is reinforced by additional government policies incentivizing the use of digital tools in health, the developed private sector, and the high level of education and skills of people living in cities.
   
• Such conditions make Brazil one of the foremost countries to drive the growth of the Healthcare DXP market in Latin America and enable further growth as hospitals and healthcare facilities shift to prioritizing digitized systems for service delivery and patient engagement.
   

Healthcare Digital Experience Platform Market Share

The top 5 players in the medical tubing market account for approximately 40% - 45% of the market. A healthcare digital experience platform (DXP) is a comprehensive solution that enables healthcare providers to engage patients, streamline workflows, and enhance the patient experience through digital tools.
 

These platforms offer a range of functionalities, such as patient portals, telemedicine, data analytics, and CRM, which are designed to personalize care, manage data securely, and enhance provider-patient communication. By centralizing digital resources and facilitating seamless interaction across multiple channels, DXPs support the modern healthcare ecosystem's need for patient engagement, operational efficiency, and data-driven decision-making.
 

Healthcare Digital Experience Platform Market Companies

Prominent players operating in the healthcare digital experience platform industry include:

• Adobe
• DXC TECHNOLOGY
• Epic
• IBM
• Liferay
• Medallia
• Microsoft
• Optum
• Oracle
• Philips
• Salesforce
• SAP
• SITECORE
• Veradigm
   

USPs

• Optum delivers a comprehensive, cloud-based healthcare engagement platform designed to streamline patient interactions and improve operational efficiency. Their Patient Access and Engagement suite integrates scheduling, intake, and communication tools to create a seamless end-to-end patient journey. With AI-driven analytics, Optum enhances provider growth strategies, optimizes workflows, and ensures personalized patient experiences. Their payer-focused digital services position them as a leader in healthcare data intelligence, helping organizations reduce costs and improve patient satisfaction.
   
• Oracle Health is building an open healthcare platform that connects patients, providers, payers, and life sciences organizations to accelerate innovation and improve health outcomes. Their real-time health system strategy enables predictive analytics, automated workflows, and seamless interoperability, ensuring efficient clinical and financial operations. Oracle’s patient engagement solutions leverage AI and machine learning to deliver highly personalized healthcare experiences, supporting preventive care, medication adherence, and omnichannel communication. Their global electronic health record (EHR) leadership strengthens their ability to streamline operations and enhance care coordination.
   

Healthcare Digital Experience Platform Industry News:

• In September 2021, Salesforce expanded its presence in the market with the launch of Health Cloud 2.0. This platform is designed to help businesses and governments deliver connected healthcare experiences, ensuring better health and safety for employees, customers, and communities. This platform helped the company to enhance its business revenue.
   

The healthcare digital experience platform market research report includes an in-depth coverage of the industry with estimates and forecast in terms of revenue in USD Million from 2021 – 2034 for the following segments:

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Market, By Component

• Platform
• Services

Market, By Delivery Mode

• Cloud based
• On-premises

Market, By Solution Type

• Business-to-consumer (B2C)
• Business-to-business (B2B)
• Other solution types

Market, By End Use

• Hospitals and clinics
• Healthcare payers
• Other end use

The above information is provided for the following regions and countries:

• North America
  • U.S.
  • Canada
• Europe
  • Germany
  • UK
  • France
  • Spain
  • Italy
  • Netherlands
• Asia Pacific
  • China
  • Japan
  • India
  • Australia
  • South Korea
• Latin America
  • Brazil
  • Mexico
  • Argentina
• Middle East and Africa
  • South Africa
  • Saudi Arabia
  • UAE