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Hosted PBX Market Size By Component (Solution, Service [Network Service, Security Service, Managed Service]), Organization Size (Large Enterprises, SMEs), Industry Vertical (BFSI, Healthcare, Government, Retail, Manufacturing), Industry Analysis Report, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2021 – 2027

  • Report ID: GMI2883
  • Published Date: Jan 2021
  • Report Format: PDF

Hosted PBX Market Size

Hosted PBX Market size exceeded USD 5 billion in 2020 and is poised to grow at over 12% CAGR between 2021 and 2027.

The hosted PBX industry is witnessing a significant disruption with increasing commercialization of 5G and rapidly growing use of VoIP networks. Increasing dependence on cloud-based unified communications and transition from legacy systems are promoting the adoption of hosted PBX services. The prices of hosted network services have also declined substantially.

Hosted PBX Market

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Hosted PBX services have gained traction amid the ongoing COVID-19 pandemic as majority of the industries have switched to remote working protocols. As per the June 2020 press release by Ericsson, the duration of voice call sessions increased by up to 70% during the lockdown phase. This has spurred the adoption of hosted PBX services as enterprises ensure they are well dimensioned to handle the unprecedented amount of call traffic generated by remote employees.

Hosted PBX Market Analysis

The hosted PBX market is witnessing rapid growth in the adoption of sophisticated communication services to address the need for reducing telecom equipment expenditure. Enterprises are increasingly inclining toward the purchasing of hosted PBX services to improve CAPEX and OPEX as hosted services require minimum hardware investment, creating new avenues for market expansion.


In France, the solution segment held over 40% market share in 2020, driven majorly by the gradual shift of enterprises from traditional voice & data services to high-quality hosted PBX services. As traditional hosted services suffer from regular system downtime & lagged response time and cause a disruption in business continuity, hosted PBX solutions are proving to be a profitable avenue for the market growth. The French telecom industry shift to IP has further opened new opportunities for the market players.

With rapid growth in the French unified communications landscape, demand for cloud-hosted solutions is increasing exponentially. For instance, AstraQom France, a hosted communication provider in France, has expanded its PBX solutions with over 60 new features, ranging from USD 7.34 to USD 37.92 per month. The regional market demand will also be impelled by increasing broadband penetration and regional offers.


Japan Hosted PBX Market By Organization Size

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In Japan hosted PBX market, the large enterprises segment is predicted to attain a growth of over 13% through 2027 due to the increasing dependency of large enterprises on hosted PBX services for high uptime. As reliable communications are of utmost importance to large enterprises to increase collaboration and productivity, the demand for hosted PBX solutions and services has picked up pace across the country. Furthermore, the rising need for high-quality VoIP calling has created new market opportunities for the segment.


In Brazil, the government segment is anticipated to register around 15% growth rate till 2027, attributed to the increasing use of modern telephony systems by federal agencies to deliver quick and reliable digital services to citizens. Furthermore, the growing demand for VoIP to counter the higher cost of traditional voice calling technologies is a major factor boosting the market revenue. Hosted PBX services are enabling Brazilian federal agencies to substantially reduce overhead costs whilst providing improved connectivity.


APAC Hosted PBX Market By Region

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Asia Pacific hosted PBX market held a significant revenue share of nearly 25% in 2020 owing to an increase in the number of internet users and a growing startup ecosystem. Small to medium-sized companies in the emerging economies including China and India are looking for cost-effective communication solutions to manage their remote workforce, creating new avenues for market expansion.

In addition, several nations including Singapore, Taiwan, and Malaysia have witnessed a spike in the demand for IP-based voice calling. The region has also witnessed rising penetration of smartphones and increased demand for international voice calls.

Hosted PBX Market Share

The global hosted PBX industry is characterized by large-scale investments in VoIP technologies to meet low latency and real-time communication demands. For instance, My Country Mobile, a leading VoIP voice provider, has aggressively added new features to its voice services. The company has also invested heavily in setting up over 500,000 retail outlets globally and partnering with over 1,000 global telecom operators.

The market has also witnessed several strategic alliances between key players to launch new products with added functionalities to maintain their revenue share and profitability. For instance, in April 2020, Tampa Bay DSL, Inc. partnered with Cisco to provide its UC-One Remote WorkStation application free for all users until June 2020, amid the ongoing pandemic. The partnership helped Tampa Bay DSL strengthen its foothold amongst local businesses and increase its competitiveness.

Some of the prominent companies operating in the market are 3CX, 8x8, Inc., AT&T, Inc., Avaya, Inc. BT Group, BullsEye Telecom, CenturyLink, Inc., Cisco Systems, Inc., Comcast Corporation, Datavo, Megapath (Fusion Connect, Inc.), Mitel Networks Corporation, NEC Corporation, NexGen Technology Group, NovoLink Communications, Inc., OneConnect Services, Inc., Ozonetel, Plantronics, Inc., RingCentral, Inc., and TPx Communications, Inc.

The hosted PBX market research report includes in-depth coverage of the industry with estimates & forecast in terms of revenue in USD from 2016 to 2027 for the following segments:

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Market, By Component

  • Solution
  • Service
    • Network Service
    • Security Service
    • Managed Service

Market, By Organization Size

  • Large Enterprises
  • SMEs

Market, By Industry Verticals

  • BFSI
  • Healthcare
  • Government
  • Retail
  • Manufacturing
  • Others

The above information has been provided for the following regions and countries:

  • North America
    • U.S.
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Spain
    • Italy
    • Netherlands
  • Asia Pacific
    • China
    • Japan
    • South Korea
    • India
    • ANZ
    • Thailand
  • Latin America
    • Brazil
    • Mexico
    • Argentina
    • Colombia
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • South Africa
Authors: Preeti Wadhwani, Preeti Wadhwani

Frequently Asked Questions (FAQ) :

The market size of hosted PBX was valued at USD 5 billion in 2020 and is set to expand at a CAGR of over 12% through 2027.

The solution segment in France captured 40% of market share in 2020 and will grow further owing to the soaring demand for high system uptime.

Japan industry share from large enterprises segment is likely to grow at over a 13% CAGR through 2027 owing to increasing dependence on cloud communication.

The government segment in Brazil market is poised to grow at a nearly 15% rate through 2027 due to the surging use of modern telephony systems across federal agencies.

Asia Pacific captured 25% of global market share in 2020 and will record appreciable growth due to the growing number of startups and internet users.

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Premium Report Details

  • Base Year: 2020
  • Companies covered: 30
  • Tables & Figures: 369
  • Countries covered: 21
  • Pages: 270
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