Unified Communications & Collaboration (UCC) Market Size

Unified Communications & Collaboration Market Size

Unified Communications and Collaboration Market size exceeded USD 45 billion in 2021 and is poised to register gains at over 10% from 2022 to 2028. Single flexible infrastructure of UCC, which allows a single unified interface to handle all communications, making it highly easy to manage the communication infrastructure is likely to fuel the industry growth.

Enterprises can even choose to have no hardware infrastructure on-site and still access all the communication channels in the UCC system that sits on the cloud. Due to the flexibility offered by such solutions, enterprises can scale up their communication requirements during peaks in user requests and processing functions, propelling the demand for UCC solutions.

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The UCC industry has received a strong impetus amid the ongoing COVID-19 pandemic. The market acceleration in UCC space has been substantial as enterprises are exhibiting increased deployment of UCC tools and services, ensuring business continuity and secure communications during the pandemic. For instance, in 2020, Zoom Video Communications, Inc. reported a 370% increase in UCC tool sales compared to 2019. Similarly, Microsoft Teams crossed 145 million active users in April 2021, a 26% increase compared to October 2020.