Unified Communications & Collaboration Market Size & Share 2022 to 2028

Market Size by Platform (Telephony, Collaboration, Unified Messaging, Conferencing, Services & Tools), by Deployment Model (On-premise, UCaaS, Hybrid), Application & Forecast.
Report ID: GMI402
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Published Date: January 2022
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Report Format: PDF

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Unified Communications & Collaboration Market Size

Unified Communications and Collaboration Market size exceeded USD 45 billion in 2021 and is poised to register gains at over 10% from 2022 to 2028. Single flexible infrastructure of UCC, which allows a single unified interface to handle all communications, making it highly easy to manage the communication infrastructure is likely to fuel the industry growth.
 

Enterprises can even choose to have no hardware infrastructure on-site and still access all the communication channels in the UCC system that sits on the cloud. Due to the flexibility offered by such solutions, enterprises can scale up their communication requirements during peaks in user requests and processing functions, propelling the demand for UCC solutions.

 

Unified Communications and Collaboration Market

The UCC industry has received a strong impetus amid the ongoing COVID-19 pandemic. The market acceleration in UCC space has been substantial as enterprises are exhibiting increased deployment of UCC tools and services, ensuring business continuity and secure communications during the pandemic. For instance, in 2020, Zoom Video Communications, Inc. reported a 370% increase in UCC tool sales compared to 2019. Similarly, Microsoft Teams crossed 145 million active users in April 2021, a 26% increase compared to October 2020.
 

 

Unified Communications & Collaboration Market Analysis

U.S. Unified Communications and Collaboration Market Size, By Platform

The U.S. telephony segment is poised to generate around USD 9 billion revenue by 2028. The technology is widely used as it can be easily set up by SME and integrated with CRM by enterprises. Telephony has evolved to become progressively more efficient and technologically advanced.
 

UK UCC Market, By Telephony

The UK IP phones segment is predicted to account for about 55% of the UCC market share by 2028 owing to reduced cost of establishing the required IT infrastructure. Organizations across the UK are now adopting cloud-based VoIP services as they are cost-effective and companies offer packaged services. Innovation leaders as they customize solutions for the corporate and individual consumer sectors is further augmenting the industry growth. This has resulted in the market expansion of network infrastructure and cloud-based models for IP phones.
 

Japan Unified Communications and Collaboration Market Size, By Deployment Model

In Japan unified communications and collaboration market, the hybrid cloud segment is expected to grow at above 25% CAGR through 2028. The hybrid cloud deployment model comprises features of both cloud and on-premise cloud to enable secure, scale, and provide on-demand access to manage workloads for enterprises. One of the most important benefits of the hybrid cloud is its workload mobility. Hybrid UCC deployment across large organizations has increased significantly for mobile & web development and offers disaster recovery services, boosting the market growth.
 

Increasing affinity in the nation’s cloud computing ecosystem, which occurred as a result of rapid growth in the technology sector and a rise in tech-savvy SME, has been conducive to hybrid UCC tools.
 

The IT& telecom sector in captured nearly 40% of the Germany unified communications and collaboration market revenue share in 2021. Increasing globalization that has brought an opportunity and need to utilize collaboration, unified messaging, and conferencing techniques & tools to establish a secure and reliable means of communication to make strategic decisions and improve productivity & efficiency of the business is enhancing the regional market demand. For instance, in July 2021, it was reported that European distribution sales of Unified Communications (UC) products have surged by 76% in Q1 2021 with Germany being a substantial region for industry expansion.
 

Europe UCC Market Share, By Country

Europe unified communications and collaboration market is estimated to witness about 10% growth rate during 2022 to 2028. The regional industry is characterized by increased affinity toward BYOD and a spike in remote working instances exacerbated by the COVID-19 pandemic.
 

In Europe, various UCC service providers, such as Microsoft, Cisco, and Avaya, have introduced innovative unified communication solutions, meeting the needs of SME and large enterprises. Third-party app developers are creating mobile UCC client based on SIP and assist businesses whose UC technology does not support native mobile clients. Mobile phone manufacturers, telecom network operators, and third-party app developers are adding considerable market value.
 

Unified Communications & Collaboration Market Share

Some of the key players operating in the UCC market are

  • 8x8 Inc
  • Alcatel Lucent Enterprise (Nokia Networks)
  • Avaya Inc. (Avaya Holdings Corporation)
  • BT Group
  • Cisco Systems Inc.
  • Genesys (Permira)
  • Google LLC
  • Huawei Technologies Co., Ltd.
  • Microsoft Corporation
  • Mitel Networks Corporation
  • NEC Corporation
  • Nextiva (UnitedWeb)
  • Orange Business Services (Orange)
  • RingCentral Inc.
  • Star2Star Communications
  • Verizon Communications
  • Vonage (Vonage Holdings Corp.)
  • Unify (Atos SE)
  • West Corporation
  • Windstream Holdings, Inc.
  • Zoom Video Communications, Inc.

The global industry is nearing consolidation as various key players, such as Microsoft, Cisco, Mitel, and IBM, are aggressively extending their presence by acquiring other players and diversifying their line of UCC solutions. Prominent industry participants are placing an ever-growing emphasis on delivering customer-specific UCC solutions, catering to the dynamic communication requirements of enterprises, especially during the peak of remote working amid the ongoing pandemic. The market for UCC also observed several strategic alliances between companies to launch new products with added functionalities, maintaining the revenue share & profitability.
 

This unified communications and collaboration (UCC) market research report includes in-depth coverage of the industry with estimates & forecast in terms of revenue in USD from 2018 to 2028 for the following segments:

Market, By Platform

  • Telephony
    • IP Phones
    • IP PBX
  • Collaboration
    • Mobile
    • Social Network
    • Video Platform
  • Unified Messaging
    • Voicemail
    • Email
    • Fax
  • Conferencing
    • Audio
    • Video
    • Web
  • Services and Tools

Market, By Deployment Model

  • On-premise
  • Cloud
  • Hybrid

Market, By Application

  • BFSI
  • Healthcare
  • IT & Telecom
  • Public Sector
  • Retail

The above information has been provided for the following regions and countries:

  • North America
    • U.S.
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Italy
    • Spain
    • Netherlands
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia & New Zealand (ANZ)
    • Singapore
  • LAMEA
    • Brazil
    • Mexico
    • Argentina
    • GCC
    • South Africa

 

Authors: Preeti Wadhwani, Aishvarya Ambekar
Unified Communications & Collaboration Market Scope
  • Unified Communications & Collaboration Market Size
  • Unified Communications & Collaboration Market Trends
  • Unified Communications & Collaboration Market Analysis
  • Unified Communications & Collaboration Market Share

Report Content

Chapter 1   Methodology & Scope

1.1    Methodology

1.1.1    Initial data exploration

1.1.2    Statistical model and forecast

1.1.3    Industry insights and validation

1.1.4    Scope

1.1.5    Definitions

1.1.6    Methodology and forecast parameters

1.2    Data Sources

1.2.1    Primary

1.2.2    Secondary

1.2.2.1    Paid sources

1.2.2.2    Public sources

Chapter 2   Executive Summary

2.1    UCC industry 360º synopsis, 2018 - 2028

2.1.1    Region trends

2.1.2    Platform trends

2.1.3    Deployment model trends

2.1.4    Application trends

Chapter 3   UCC Industry Insights

3.1    Introduction

3.2    Benefits of UCC

3.2.1    Single, flexible infrastructure

3.2.2    Reduced costs

3.2.3    Increased business productivity

3.2.4    Enhanced customer satisfaction

3.2.5    Improved mobility

3.3    Industry segmentation

3.4    Industry landscape, 2018 - 2028

3.5    Evolution of UCC technology

3.6    Industry ecosystem analysis

3.7    UCC architecture analysis

3.8    Technology & innovation landscape

3.8.1    Mobile-first models for UCC

3.8.2    AI, AR, and IoT

3.8.3    WebRTC

3.8.4    Application and workflow integration

3.9    Regulatory landscape

3.9.1    Markets in Financial Instruments Directive (MiFID)

3.9.2    The Privacy and Electronic Communications (EC Directive) Regulations 2003

3.9.3    The Dodd-Frank Act

3.9.4    Health Insurance Portability and Accountability Act (HIPAA)

3.9.5    The Protection of Personal Information Act (2013)

3.9.6    Electronic Communications and Transactions Act 25 of 2002

3.9.7    Nigeria Communications Act (2003)

3.10    Industry impact forces

3.10.1    Growth drivers

3.10.1.1    Rapid adoption of mobile devices

3.10.1.2    Growing popularity of the BYOD trend

3.10.1.3    Growing need for streamlining business communication process flows

3.10.1.4    Growing popularity of Unified Communications as a Service (UCaaS)

3.10.1.5    Reduction in administration and maintenance cost

3.10.1.6    Growing enterprise social media uptake

3.10.2    Industry pitfalls & challenges

3.10.2.1    Concerns regarding data security

3.10.2.2    Interoperability issues with existing assets

3.10.2.3    Limited in-house capabilities to execute and manage the roll-out

3.11    Industry news

3.12    Porter's analysis

3.13    PESTEL analysis

3.14    Growth potential analysis

Chapter 4   Competitive Landscape, 2021

4.1    Introduction

4.2    Competitive analysis of key market players, 2021

4.2.1    Cisco Systems, Inc

4.2.2    Google, LLC

4.2.3    Huawei Technologies, Co

4.2.4    Microsoft Corporation

4.2.5    NEC Corporation

4.2.6    Zoom Video Communications, Inc

4.3    Competitive analysis of other prominent vendors, 2021

4.3.1    BT Group PLC

4.3.2    RingCentral, Inc

4.3.3    Verizon Communications, Inc

4.3.4    West Corporation

4.3.5    Windstream Holdings, Inc

4.4    Vendor adoption matrix

Chapter 5   UCC Market, By Platform

5.1    Key trends, by platform

5.2    Telephony

5.2.1    Telephony market estimates and forecast, 2018 - 2028

5.2.2    IP phones

5.2.2.1    IP phones market estimates and forecast, 2018 - 2028

5.2.3    IP PBX

5.2.3.1    IP PBX market estimates and forecast, 2018 - 2028

5.3    Collaboration

5.3.1    Collaboration market estimates and forecast, 2018 - 2028

5.3.2    Mobile

5.3.2.1    Mobile market estimates and forecast, 2018 - 2028

5.3.3    Social network

5.3.3.1    Social network market estimates and forecast, 2018 - 2028

5.3.4    Video platform

5.3.4.1    Video platform market estimates and forecast, 2018 - 2028

5.4    Unified messaging

5.4.1    Unified messaging market estimates and forecast, 2018 - 2028

5.4.2    Voicemail

5.4.2.1    Voicemail market estimates and forecast, 2018 - 2028

5.4.3    Email

5.4.3.1    Email market estimates and forecast, 2018 - 2028

5.4.4    Fax

5.4.4.1    Fax market estimates and forecast, 2018 - 2028

5.5    Conferencing

5.5.1    Conferencing market estimates and forecast, 2018 - 2028

5.5.2    Audio conferencing

5.5.2.1    Audio conferencing market estimates and forecast, 2018 - 2028

5.5.3    Video conferencing

5.5.3.1    Video conferencing market estimates and forecast, 2018 - 2028

5.5.4    Web conferencing

5.5.4.1    Web conferencing market estimates and forecast, 2018 - 2028

5.6    Services and tools

5.6.1    Services and tools market estimates and forecast, 2018 - 2028

Chapter 6   UCC Market, By Deployment Model

6.1    Key trends, by deployment model

6.2    On-premise

6.2.1    On-premise market estimates and forecast, 2018 - 2028

6.3    Cloud

6.3.1    Cloud market estimates and forecast, 2018 - 2028

6.4    Hybrid

6.4.1    Hybrid market estimates and forecast, 2018 - 2028

Chapter 7   UCC Market, By Application

7.1    Key trends, by application

7.2    IT & telecom

7.2.1    IT & telecom market estimates and forecast, 2018 - 2028

7.3    BFSI

7.3.1    BFSI market estimates and forecast, 2018 - 2028

7.4    Public Sector

7.4.1    Public sector market estimates and forecast, 2018 - 2028

7.5    Retail

7.5.1    Retail market estimates and forecast, 2018 - 2028

7.6    Healthcare

7.6.1    Healthcare market estimates and forecast, 2018 - 2028

7.7    Education

7.7.1    Education market estimates and forecast, 2018 - 2028

7.8    Others

7.8.1    Others market estimates and forecast, 2018 - 2028

Chapter 8   UCC Market, By Region

8.1    Key trends, by region

8.2    North America

8.2.1    Market estimates and forecast, 2018 - 2028

8.2.2    Market estimates & forecast, by platform, 2018 - 2028

8.2.2.1    Market estimates & forecast, by telephony, 2018 - 2028

8.2.2.2    Market estimates & forecast, by collaboration platform, 2018 - 2028

8.2.2.3    Market estimates & forecast, by unified messaging, 2018 - 2028

8.2.2.4    Market estimates & forecast, by conferencing, 2018 - 2028

8.2.2.5    Market estimates & forecast, by service and tools, 2018 - 2028

8.2.3    Market estimates & forecast, by deployment model, 2018 - 2028

8.2.4    Market estimates & forecast, by application, 2018 - 2028

8.2.5    U.S.

8.2.5.1    Market estimates and forecast, 2018 - 2028

8.2.5.2    Market estimates & forecast, by platform, 2018 - 2028

8.2.5.2.1    Market estimates & forecast, by telephony, 2018 - 2028

8.2.5.2.2    Market estimates & forecast, by collaboration platform, 2018 - 2028

8.2.5.2.3    Market estimates & forecast, by unified messaging, 2018 - 2028

8.2.5.2.4    Market estimates & forecast, by conferencing, 2018 - 2028

8.2.5.2.5    Market estimates & forecast, by service and tools, 2018 - 2028

8.2.5.3    Market estimates & forecast, by deployment model, 2018 - 2028

8.2.5.4    Market estimates & forecast, by application, 2018 - 2028

8.2.6    Canada

8.2.6.1    Market estimates and forecast, 2018 - 2028

8.2.6.2    Market estimates & forecast, by platform, 2018 - 2028, 2018 - 2028

8.2.6.2.1    Market estimates & forecast, by telephony, 2018 - 2028

8.2.6.2.2    Market estimates & forecast, by collaboration platform, 2018 - 2028

8.2.6.2.3    Market estimates & forecast, by unified messaging, 2018 - 2028

8.2.6.2.4    Market estimates & forecast, by conferencing, 2018 - 2028

8.2.6.2.5    Market estimates & forecast, by service and tools, 2018 - 2028

8.2.6.3    Market estimates & forecast, by deployment model, 2018 - 2028, 2018 - 2028

8.2.6.4    Market estimates & forecast, by application, 2018 - 2028

8.3    Europe

8.3.1    Market estimates and forecast, 2018 - 2028

8.3.2    Market estimates & forecast, by platform, 2018 - 2028, 2018 - 2028

8.3.2.1    Market estimates & forecast, by telephony, 2018 - 2028

8.3.2.2    Market estimates & forecast, by collaboration platform, 2018 - 2028

8.3.2.3    Market estimates & forecast, by unified messaging, 2018 - 2028

8.3.2.4    Market estimates & forecast, by conferencing, 2018 - 2028

8.3.2.5    Market estimates & forecast, by service and tools, 2018 - 2028

8.3.3    Market estimates & forecast, by deployment model, 2018 - 2028, 2018 - 2028

8.3.4    Market estimates & forecast, by application, 2018 - 2028

8.3.5    UK

8.3.5.1    Market estimates and forecast, 2018 - 2028

8.3.5.2    Market estimates & forecast, by platform, 2018 - 2028, 2018 - 2028

8.3.5.2.1    Market estimates & forecast, by telephony, 2018 - 2028

8.3.5.2.2    Market estimates & forecast, by collaboration platform, 2018 - 2028

8.3.5.2.3    Market estimates & forecast, by unified messaging, 2018 - 2028

8.3.5.2.4    Market estimates & forecast, by conferencing, 2018 - 2028

8.3.5.2.5    Market estimates & forecast, by service and tools, 2018 - 2028

8.3.5.3    Market estimates & forecast, by deployment model, 2018 - 2028, 2018 - 2028

8.3.5.4    Market estimates & forecast, by application, 2018 - 2028

8.3.6    Germany

8.3.6.1    Market estimates and forecast, 2018 - 2028

8.3.6.2    Market estimates & forecast, by platform, 2018 - 2028, 2018 - 2028

8.3.6.2.1    Market estimates & forecast, by telephony, 2018 - 2028

8.3.6.2.2    Market estimates & forecast, by collaboration platform, 2018 - 2028

8.3.6.2.3    Market estimates & forecast, by unified messaging, 2018 - 2028

8.3.6.2.4    Market estimates & forecast, by conferencing, 2018 - 2028

8.3.6.2.5    Market estimates & forecast, by service and tools, 2018 - 2028

8.3.6.3    Market estimates & forecast, by deployment model, 2018 - 2028, 2018 - 2028

8.3.6.4    Market estimates & forecast, by application, 2018 - 2028

8.3.7    France

8.3.7.1    Market estimates and forecast, 2018 - 2028

8.3.7.2    Market estimates & forecast, by platform, 2018 - 2028, 2018 - 2028

8.3.7.2.1    Market estimates & forecast, by telephony, 2018 - 2028

8.3.7.2.2    Market estimates & forecast, by collaboration platform, 2018 - 2028

8.3.7.2.3    Market estimates & forecast, by unified messaging, 2018 - 2028

8.3.7.2.4    Market estimates & forecast, by conferencing, 2018 - 2028

8.3.7.2.5    Market estimates & forecast, by service and tools, 2018 - 2028

8.3.7.3    Market estimates & forecast, by deployment model, 2018 - 2028, 2018 - 2028

8.3.7.4    Market estimates & forecast, by application, 2018 - 2028

8.3.8    Italy

8.3.8.1    Market estimates and forecast, 2018 - 2028

8.3.8.2    Market estimates & forecast, by platform, 2018 - 2028, 2018 - 2028

8.3.8.2.1    Market estimates & forecast, by telephony, 2018 - 2028

8.3.8.2.2    Market estimates & forecast, by collaboration platform, 2018 - 2028

8.3.8.2.3    Market estimates & forecast, by unified messaging, 2018 - 2028

8.3.8.2.4    Market estimates & forecast, by conferencing, 2018 - 2028

8.3.8.2.5    Market estimates & forecast, by service and tools, 2018 - 2028

8.3.8.3    Market estimates & forecast, by deployment model, 2018 - 2028, 2018 - 2028

8.3.8.4    Market estimates & forecast, by application, 2018 - 2028

8.3.9    Spain

8.3.9.1    Market estimates and forecast, 2018 - 2028

8.3.9.2    Market estimates & forecast, by platform, 2018 - 2028, 2018 - 2028

8.3.9.2.1    Market estimates & forecast, by telephony, 2018 - 2028

8.3.9.2.2    Market estimates & forecast, by collaboration platform, 2018 - 2028

8.3.9.2.3    Market estimates & forecast, by unified messaging, 2018 - 2028

8.3.9.2.4    Market estimates & forecast, by conferencing, 2018 - 2028

8.3.9.2.5    Market estimates & forecast, by service and tools, 2018 - 2028

8.3.9.3    Market estimates & forecast, by deployment model, 2018 - 2028, 2018 - 2028

8.3.9.4    Market estimates & forecast, by application, 2018 - 2028

8.3.10    Netherlands

8.3.10.1    Market estimates and forecast, 2018 - 2028

8.3.10.2    Market estimates & forecast, by platform, 2018 - 2028, 2018 - 2028

8.3.10.2.1    Market estimates & forecast, by telephony, 2018 - 2028

8.3.10.2.2    Market estimates & forecast, by collaboration platform, 2018 - 2028

8.3.10.2.3    Market estimates & forecast, by unified messaging, 2018 - 2028

8.3.10.2.4    Market estimates & forecast, by conferencing, 2018 - 2028

8.3.10.2.5    Market estimates & forecast, by service and tools, 2018 - 2028

8.3.10.3    Market estimates & forecast, by deployment model, 2018 - 2028, 2018 - 2028

8.3.10.4    Market estimates & forecast, by application, 2018 - 2028

8.4    APAC

8.4.1    Market estimates and forecast, 2018 - 2028

8.4.2    Market estimates & forecast, by platform, 2018 - 2028, 2018 - 2028

8.4.2.1.1    Market estimates & forecast, by telephony, 2018 - 2028

8.4.2.1.2    Market estimates & forecast, by collaboration platform, 2018 - 2028

8.4.2.1.3    Market estimates & forecast, by unified messaging, 2018 - 2028

8.4.2.1.4    Market estimates & forecast, by conferencing, 2018 - 2028

8.4.2.1.5    Market estimates & forecast, by service and tools, 2018 - 2028

8.4.3    Market estimates & forecast, by deployment model, 2018 - 2028, 2018 - 2028

8.4.4    Market estimates & forecast, by application, 2018 - 2028

8.4.5    China

8.4.5.1    Market estimates and forecast, 2018 - 2028

8.4.5.2    Market estimates & forecast, by platform, 2018 - 2028, 2018 - 2028

8.4.5.2.1    Market estimates & forecast, by telephony, 2018 - 2028

8.4.5.2.2    Market estimates & forecast, by collaboration platform, 2018 - 2028

8.4.5.2.3    Market estimates & forecast, by unified messaging, 2018 - 2028

8.4.5.2.4    Market estimates & forecast, by conferencing, 2018 - 2028

8.4.5.2.5    Market estimates & forecast, by service and tools, 2018 - 2028

8.4.5.3    Market estimates & forecast, by deployment model, 2018 - 2028, 2018 - 2028

8.4.5.4    Market estimates & forecast, by application, 2018 - 2028

8.4.6    Japan

8.4.6.1    Market estimates and forecast, 2018 - 2028

8.4.6.2    Market estimates & forecast, by platform, 2018 - 2028, 2018 - 2028

8.4.6.2.1    Market estimates & forecast, by telephony, 2018 - 2028

8.4.6.2.2    Market estimates & forecast, by collaboration platform, 2018 - 2028

8.4.6.2.3    Market estimates & forecast, by unified messaging, 2018 - 2028

8.4.6.2.4    Market estimates & forecast, by conferencing, 2018 - 2028

8.4.6.2.5    Market estimates & forecast, by service and tools, 2018 - 2028

8.4.6.3    Market estimates & forecast, by deployment model, 2018 - 2028, 2018 - 2028

8.4.6.4    Market estimates & forecast, by application, 2018 - 2028

8.4.7    ANZ

8.4.7.1    Market estimates and forecast, 2018 - 2028

8.4.7.2    Market estimates & forecast, by platform, 2018 - 2028, 2018 - 2028

8.4.7.2.1    Market estimates & forecast, by telephony, 2018 - 2028

8.4.7.2.2    Market estimates & forecast, by collaboration platform, 2018 - 2028

8.4.7.2.3    Market estimates & forecast, by unified messaging, 2018 - 2028

8.4.7.2.4    Market estimates & forecast, by conferencing, 2018 - 2028

8.4.7.2.5    Market estimates & forecast, by service and tools, 2018 - 2028

8.4.7.3    Market estimates & forecast, by deployment model, 2018 - 2028, 2018 - 2028

8.4.7.4    Market estimates & forecast, by application, 2018 - 2028

8.4.8    South Korea

8.4.8.1    Market estimates and forecast, 2018 - 2028

8.4.8.2    Market estimates & forecast, by platform, 2018 - 2028, 2018 - 2028

8.4.8.2.1    Market estimates & forecast, by telephony, 2018 - 2028

8.4.8.2.2    Market estimates & forecast, by collaboration platform, 2018 - 2028

8.4.8.2.3    Market estimates & forecast, by unified messaging, 2018 - 2028

8.4.8.2.4    Market estimates & forecast, by conferencing, 2018 - 2028

8.4.8.2.5    Market estimates & forecast, by service and tools, 2018 - 2028

8.4.8.3    Market estimates & forecast, by deployment model, 2018 - 2028, 2018 - 2028

8.4.8.4    Market estimates & forecast, by application, 2018 - 2028

8.4.9    India

8.4.9.1    Market estimates and forecast, 2018 - 2028

8.4.9.2    Market estimates & forecast, by platform, 2018 - 2028, 2018 - 2028

8.4.9.2.1    Market estimates & forecast, by telephony, 2018 - 2028

8.4.9.2.2    Market estimates & forecast, by collaboration platform, 2018 - 2028

8.4.9.2.3    Market estimates & forecast, by unified messaging, 2018 - 2028

8.4.9.2.4    Market estimates & forecast, by conferencing, 2018 - 2028

8.4.9.2.5    Market estimates & forecast, by service and tools, 2018 - 2028

8.4.9.3    Market estimates & forecast, by deployment model, 2018 - 2028, 2018 - 2028

8.4.9.4    Market estimates & forecast, by application, 2018 - 2028

8.4.10    Singapore

8.4.10.1    Market estimates and forecast, 2018 - 2028

8.4.10.2    Market estimates & forecast, by platform, 2018 - 2028, 2018 - 2028

8.4.10.2.1    Market estimates & forecast, by telephony, 2018 - 2028

8.4.10.2.2    Market estimates & forecast, by collaboration platform, 2018 - 2028

8.4.10.2.3    Market estimates & forecast, by unified messaging, 2018 - 2028

8.4.10.2.4    Market estimates & forecast, by conferencing, 2018 - 2028

8.4.10.2.5    Market estimates & forecast, by service and tools, 2018 - 2028

8.4.10.3    Market estimates & forecast, by deployment model, 2018 - 2028, 2018 - 2028

8.4.10.4    Market estimates & forecast, by application, 2018 - 2028

8.5    LAMEA

8.5.1    Market estimates and forecast, 2018 - 2028

8.5.2    Market estimates & forecast, by platform, 2018 - 2028, 2018 - 2028

8.5.3    Market estimates & forecast, by deployment model, 2018 - 2028, 2018 - 2028

8.5.4    Market estimates & forecast, by application, 2018 - 2028

8.5.5    Brazil

8.5.5.1    Market estimates and forecast, 2018 - 2028

8.5.5.2    Market estimates & forecast, by platform, 2018 - 2028, 2018 - 2028

8.5.5.2.1    Market estimates & forecast, by telephony, 2018 - 2028

8.5.5.2.2    Market estimates & forecast, by collaboration platform, 2018 - 2028

8.5.5.2.3    Market estimates & forecast, by unified messaging, 2018 - 2028

8.5.5.2.4    Market estimates & forecast, by conferencing, 2018 - 2028

8.5.5.2.5    Market estimates & forecast, by service and tools, 2018 - 2028

8.5.5.3    Market estimates & forecast, by deployment model, 2018 - 2028, 2018 - 2028

8.5.5.4    Market estimates & forecast, by application, 2018 - 2028

8.5.6    Mexico

8.5.6.1    Market estimates and forecast, 2018 - 2028

8.5.6.2    Market estimates & forecast, by platform, 2018 - 2028, 2018 - 2028

8.5.6.2.1    Market estimates & forecast, by telephony, 2018 - 2028

8.5.6.2.2    Market estimates & forecast, by collaboration platform, 2018 - 2028

8.5.6.2.3    Market estimates & forecast, by unified messaging, 2018 - 2028

8.5.6.2.4    Market estimates & forecast, by conferencing, 2018 - 2028

8.5.6.2.5    Market estimates & forecast, by service and tools, 2018 - 2028

8.5.6.3    Market estimates & forecast, by deployment model, 2018 - 2028, 2018 - 2028

8.5.6.4    Market estimates & forecast, by application, 2018 - 2028

8.5.7    Argentina

8.5.7.1    Market estimates and forecast, 2018 - 2028

8.5.7.2    Market estimates & forecast, by platform, 2018 - 2028, 2018 - 2028

8.5.7.2.1    Market estimates & forecast, by telephony, 2018 - 2028

8.5.7.2.2    Market estimates & forecast, by collaboration platform, 2018 - 2028

8.5.7.2.3    Market estimates & forecast, by unified messaging, 2018 - 2028

8.5.7.2.4    Market estimates & forecast, by conferencing, 2018 - 2028

8.5.7.2.5    Market estimates & forecast, by service and tools, 2018 - 2028

8.5.7.3    Market estimates & forecast, by deployment model, 2018 - 2028, 2018 - 2028

8.5.7.4    Market estimates & forecast, by application, 2018 - 2028

8.5.8    GCC

8.5.8.1    Market estimates and forecast, 2018 - 2028

8.5.8.2    Market estimates & forecast, by platform, 2018 - 2028, 2018 - 2028

8.5.8.2.1    Market estimates & forecast, by telephony, 2018 - 2028

8.5.8.2.2    Market estimates & forecast, by collaboration platform, 2018 - 2028

8.5.8.2.3    Market estimates & forecast, by unified messaging, 2018 - 2028

8.5.8.2.4    Market estimates & forecast, by conferencing, 2018 - 2028

8.5.8.2.5    Market estimates & forecast, by service and tools, 2018 - 2028

8.5.8.3    Market estimates & forecast, by deployment model, 2018 - 2028, 2018 - 2028

8.5.8.4    Market estimates & forecast, by application, 2018 - 2028

8.5.9    South Africa

8.5.9.1    Market estimates and forecast, 2018 - 2028

8.5.9.2    Market estimates & forecast, by platform, 2018 - 2028, 2018 - 2028

8.5.9.2.1    Market estimates & forecast, by telephony, 2018 - 2028

8.5.9.2.2    Market estimates & forecast, by collaboration platform, 2018 - 2028

8.5.9.2.3    Market estimates & forecast, by unified messaging, 2018 - 2028

8.5.9.2.4    Market estimates & forecast, by conferencing, 2018 - 2028

8.5.9.2.5    Market estimates & forecast, by service and tools, 2018 - 2028

8.5.9.3    Market estimates & forecast, by deployment model, 2018 - 2028, 2018 - 2028

8.5.9.4    Market estimates & forecast, by application, 2018 - 2028

Chapter 9   Company Profiles

9.1    8x8, Inc.

9.1.1    Business Overview

9.1.2    Financial Data

9.1.3    Product Landscape

9.1.4    Strategic Outlook

9.1.5    SWOT Analysis

9.2    Alcatel Lucent Enterprise (Nokia Networks)

9.2.1    Business Overview

9.2.2    Financial Data

9.2.3    Product Landscape

9.2.4    Strategic Outlook

9.2.5    SWOT Analysis

9.3    Avaya Inc. (Avaya Holdings Corporation)

9.3.1    Business Overview

9.3.2    Financial Data

9.3.3    Product Landscape

9.3.4    Strategic Outlook

9.3.5    SWOT Analysis

9.4    BT Group

9.4.1    Business Overview

9.4.2    Financial Data

9.4.3    Product Landscape

9.4.4    Strategic Outlook

9.4.5    SWOT Analysis

9.5    Cisco Systems, Inc.

9.5.1    Business Overview

9.5.2    Financial Data

9.5.3    Product Landscape

9.5.4    Strategic Outlook

9.5.5    SWOT Analysis

9.6    Genesys (Permira)

9.6.1    Business Overview

9.6.2    Financial Data

9.6.3    Product Landscape

9.6.4    Strategic Outlook

9.6.5    SWOT Analysis

9.7    Google LLC

9.7.1    Business Overview

9.7.2    Financial Data

9.7.3    Product Landscape

9.7.4    Strategic Outlook

9.7.5    SWOT Analysis

9.8    Huawei Technologies Co., Ltd.

9.8.1    Business Overview

9.8.2    Financial Data

9.8.3    Product Landscape

9.8.4    Strategic Outlook

9.8.5    SWOT Analysis

9.9    Microsoft Corporation

9.9.1    Business Overview

9.9.2    Financial Data

9.9.3    Product Landscape

9.9.4    Strategic Outlook

9.9.5    SWOT Analysis

9.10    Mitel Networks Corporation

9.10.1    Business Overview

9.10.2    Financial Data

9.10.3    Product Landscape

9.10.4    Strategic Outlook

9.10.5    SWOT Analysis

9.11    NEC Corporation

9.11.1    Business Overview

9.11.2    Financial Data

9.11.3    Product Landscape

9.11.4    Strategic Outlook

9.11.5    SWOT Analysis

9.12    Nextiva (UnitedWeb)

9.12.1    Business Overview

9.12.2    Financial Data

9.12.3    Product Landscape

9.12.4    Strategic Outlook

9.12.5    SWOT Analysis

9.13    Orange Business Services (Orange)

9.13.1    Business Overview

9.13.2    Financial Data

9.13.3    Product Landscape

9.13.4    Strategic Outlook

9.13.5    SWOT Analysis

9.14    RingCentral, Inc.

9.14.1    Business Overview

9.14.2    Financial Data

9.14.3    Product Landscape

9.14.4    Strategic Outlook

9.14.5    SWOT Analysis

9.15    Star2Star Communications

9.15.1    Business Overview

9.15.2    Financial Data

9.15.3    Product Landscape

9.15.4    Strategic Outlook

9.15.5    SWOT Analysis

9.16    Verizon Communications

9.16.1    Business Overview

9.16.2    Financial Data

9.16.3    Product Landscape

9.16.4    Strategic Outlook

9.16.5    SWOT Analysis

9.17    Vonage (Vonage Holdings Corp.)

9.17.1    Business Overview

9.17.2    Financial Data

9.17.3    Product Landscape

9.17.4    Strategic Outlook

9.17.5    SWOT Analysis

9.18    Unify (Atos SE)

9.18.1    Business Overview

9.18.2    Financial Data

9.18.3    Product Landscape

9.18.4    Strategic Outlook

9.18.5    SWOT Analysis

9.19    West Corporation

9.19.1    Business Overview

9.19.2    Financial Data

9.19.3    Product Landscape

9.19.4    Strategic Outlook

9.19.5    SWOT Analysis

9.20    Windstream Holdings, Inc.

9.20.1    Business Overview

9.20.2    Financial Data

9.20.3    Product Landscape

9.20.4    Strategic Outlook

9.20.5    SWOT Analysis

9.21    Zoom Video Communications, Inc.

9.21.1    Business Overview

9.21.2    Financial Data

9.21.3    Product Landscape

9.21.4    Strategic Outlook

9.21.5    SWOT Analysis

Authors: Preeti Wadhwani, Aishvarya Ambekar

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Premium Report Details

Base Year: 2021

Companies covered: 21

Tables & Figures: 446

Countries covered: 19

Pages: 300

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