Hosted PBX Market Analysis

Hosted PBX Market Analysis

The hosted PBX market is witnessing rapid growth in the adoption of sophisticated communication services to address the need for reducing telecom equipment expenditure. Enterprises are increasingly inclining toward the purchasing of hosted PBX services to improve CAPEX and OPEX as hosted services require minimum hardware investment, creating new avenues for market expansion.

In France, the solution segment held over 40% market share in 2020, driven majorly by the gradual shift of enterprises from traditional voice & data services to high-quality hosted PBX services. As traditional hosted services suffer from regular system downtime & lagged response time and cause a disruption in business continuity, hosted PBX solutions are proving to be a profitable avenue for the market growth. The French telecom industry shift to IP has further opened new opportunities for the market players.

With rapid growth in the French unified communications landscape, demand for cloud-hosted solutions is increasing exponentially. For instance, AstraQom France, a hosted communication provider in France, has expanded its PBX solutions with over 60 new features, ranging from USD 7.34 to USD 37.92 per month. The regional market demand will also be impelled by increasing broadband penetration and regional offers.
 

 

In Japan hosted PBX market, the large enterprises segment is predicted to attain a growth of over 13% through 2027 due to the increasing dependency of large enterprises on hosted PBX services for high uptime. As reliable communications are of utmost importance to large enterprises to increase collaboration and productivity, the demand for hosted PBX solutions and services has picked up pace across the country. Furthermore, the rising need for high-quality VoIP calling has created new market opportunities for the segment.
 

In Brazil, the government segment is anticipated to register around 15% growth rate till 2027, attributed to the increasing use of modern telephony systems by federal agencies to deliver quick and reliable digital services to citizens. Furthermore, the growing demand for VoIP to counter the higher cost of traditional voice calling technologies is a major factor boosting the market revenue. Hosted PBX services are enabling Brazilian federal agencies to substantially reduce overhead costs whilst providing improved connectivity.
 

 

Asia Pacific hosted PBX market held a significant revenue share of nearly 25% in 2020 owing to an increase in the number of internet users and a growing startup ecosystem. Small to medium-sized companies in the emerging economies including China and India are looking for cost-effective communication solutions to manage their remote workforce, creating new avenues for market expansion.
 

In addition, several nations including Singapore, Taiwan, and Malaysia have witnessed a spike in the demand for IP-based voice calling. The region has also witnessed rising penetration of smartphones and increased demand for international voice calls.