Digitalization and e-learning in the frontline workers training industry are emerging trends representing a shift toward leveraging digital platforms and online learning solutions. These trends enable training programs to be delivered remotely, offering greater flexibility in scheduling and access to educational materials. It provides a cost-effective way to reach a widespread workforce, especially for essential industries, offering varied learning formats such as videos, interactive modules, and self-paced courses. This adaptation enhances accessibility, making learning more convenient and adaptable to different learning styles & work schedules.
For instance, in February 2023, Pernod Ricard Global Travel Retail (PR GTR) introduced UP&UP, a digital training app, enabling employees and front-line staff to broaden their understanding of the brand & product portfolio, fostering enhanced knowledge and expertise.
The adoption of Virtual Reality (VR) and Augmented Reality (AR) in frontline workers training is a growing trend revolutionizing training methodology. These technologies simulate real-life scenarios, providing immersive, hands-on experiences. VR replicates lifelike environments, allowing workers to practice tasks in a safe, controlled space. AR overlays digital information onto the physical world, enhancing learning by providing real-time guidance. This trend significantly improves engagement, knowledge retention, and skill development by offering practical, interactive & realistic training experiences for frontline workers.