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Contact Center Software Market Share

  • Report ID: GMI2972
  • Published Date: Oct 2018
  • Report Format: PDF
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Contact Center Software Market Share

Companies are focusing on the integration of AI and machine learning technologies in their solutions to enhance their customer experience. For instance, in August 2017, IBM Corporation announced the commencement of a new machine learning hub in Bengaluru, India for organizations to offer hands-on training on machine learning technology to build and deploy a new analytic model for the next-generation intelligent applications.
 

Some of the key vendors operating in the contact center software market are

  • 8x8
  • Ameyo
  • Avaya
  • BT
  • Alcatel-Lucent
  • Cisco
  • Five9
  • Mitel
  • Oracle
  • Genesys
  • Nice
  • Fenero
  • SA
  • Unify
  • Top Down Systems
  • Vocalcom
  • Zendesk
  • West Corporation
  • ZTE
  • Aspect Software
Authors: Ankita Bhutani, Preeti Wadhwani

Frequently Asked Questions (FAQ) :

The market size of contact center software surpassed USD 14 billion in 2017.

The industry share of contact center software is poised to grow at a CAGR of over 15% between 2018 to 2024.

With China coming up with a chatbot platform WeChat application and other countries such as Japan and South Korea providing advanced services through the solution, stakeholders are contemplating investments in APAC.

IT & telecom sector will gain prominence on account of the usage of contact center software to solve issues pertaining to network connectivity.

Faster and easy deployment & implementation, enhanced flexibility and scalability, increased security, and real-time data visibility, may boost the deployment of cloud model.

Some of the key vendors operating in the industry are 8x8, Alcatel-Lucent, Ameyo, Avaya, BT, Cisco, Five9, Genesys, Mitel, Oracle, Nice, Top Down Systems, Fenero, SAP, Unify, Vocalcom, West Corporation, Zendesk, ZTE, and Aspect Software.

Contact Center Software Market Scope

  • Contact Center Software Market Size
  • Contact Center Software Market Analysis
  • Contact Center Software Market Share

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    Premium Report Details

    • Base Year: 2017
    • Companies covered: 23
    • Tables & Figures: 397
    • Countries covered: 22
    • Pages: 220
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