Contact Center Software Market Size By Component (Software [Automatic Call Distribution {ACD}, Dialer, Call Recording, Computer Telephony Integration {CTI}, Workforce Optimization, Customer Collaboration, Reporting & Analytics, Interactive Voice Response {IVR}, Intelligent Virtual Assistant {IVA}], Service [Integration and Deployment, Training and Consulting, Support and Maintenance, Managed Service]), By Deployment Model (On-Premise, Cloud), By Application (BFSI, Consumer Goods & Retail, Government, Healthcare, IT & Telecom, Travel and Hospitality), Industry Analysis Report, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2018 - 2024

Published Date: Oct 2018  |  Report ID: GMI2972  |  Authors: Ankita Bhutani, Preeti Wadhwani

Report Format: PDF   |   Pages: 220   |   Base Year: 2017




Summary Table of Contents Industry Coverage Methodology

Report Content

Chapter 1.   Methodology & Scope

1.1.  Methodology

1.1.1. Initial data exploration

1.1.2. Statistical model and forecast

1.1.3. Industry insights and validation

1.1.4. Scope

1.1.5. Definition

1.1.6. Methodology and forecast parameters

1.2.  Data Sources

1.2.1. Primary

1.2.2. Secondary

1.2.2.1.    Paid sources

1.2.2.2.    Public sources

Chapter 2.   Executive Summary

2.1.  Contact center software industry 360º synopsis, 2013- 2024

2.1.1. Regional trends

2.1.2. Component trends

2.1.3. Deployment model trends

2.1.4. Application trends

Chapter 3.   Contact Center Software Industry Insights

3.1.  Introduction

3.2.  Industry segmentation

3.3.  Industry landscape, 2013-2024

3.4.  Contact center software ecosystem analysis

3.4.1. Contact center software providers

3.4.2. Contact center providers

3.4.3. Contact center component integrators

3.4.4. Distributors

3.4.5. End users

3.5.  Contact center software architecture analysis

3.6.  Contact center software evolution

3.7.  Technology & innovation landscape

3.7.1. Artificial Intelligence (AI) and machine learning

3.7.2. Cloud-based technology

3.7.3. Big data and predictive analytics

3.8.  Regulatory landscape

3.8.1. European Contact Centre Standard (ECCS)

3.8.2. General Data Protection Regulation (GDPR)

3.8.3. Financial Industry Regulatory Authority (FINRA)

3.8.4. Payment Card Industry Data Security Standard (PCI DSS)

3.8.5. Health Insurance Portability and Accountability Act (HIPAA)

3.8.6. Telemarketing Sales Rule (TSR)

3.8.7. California Online Privacy Protection Act (CalOPPA)

3.9.  Industry impact forces

3.9.1. Growth drivers

3.9.1.1.    Rising demand for the automation of contact center solutions

3.9.1.2.    Emergence of omnichannel communication

3.9.1.3.    Increasing adoption of social media by customers

3.9.1.4.    Advancement in latest technologies including IoT and AI

3.9.1.5.    Growing adoption of cloud-based contact center solutions

3.9.2. Industry Pitfalls and Challenges

3.9.2.1.    High initial investment and complex integrations

3.9.2.2.    Inefficiency to achieve low first call resolution and improved average speed of answer

3.10.   Porter’s Analysis

3.10.1.  Threat of new entrants

3.10.2.  Threat of substitutes

3.10.3.  Bargaining power of buyer

3.10.4.  Bargaining power of supplier

3.10.5.  Industry rivalry

3.11.   PESTEL analysis

3.12.     Growth potential analysis

Chapter 4.   Competitive Landscape, 2017

4.1.  Introduction

4.2.  Competitive analysis of key market players

4.2.1. Avaya

4.2.2. Cisco

4.2.3. Five9

4.2.4.  Huawei Technologies 

4.2.5. 8x8

4.3.  Competitive analysis of other prominent vendors

4.3.1. Fenero

4.3.2. Nixxis

4.3.3. Solgari

4.3.4. Top Down Systems

Chapter 5.   Contact Center Software Market, By Component

5.1.  Key trends, by component

5.2.  Software

5.2.1. Software market estimates and forecast, 2013-2024

5.2.2. Automatic Call Distribution (ACD)

5.2.2.1.   ACD market estimates and forecast, 2013-2024

5.2.3. Dialer

5.2.3.1.   Dialer market estimates and forecast, 2013-2024

5.2.4. Call recording

5.2.4.1.   Call recording market estimates and forecast, 2013-2024

5.2.5. Computer Telephony Integration (CTI)

5.2.5.1.   CTI market estimates and forecast, 2013-2024

5.2.6. Workforce optimization

5.2.6.1.   Workforce optimization market estimates and forecast, 2013-2024

5.2.7. Customer collaboration

5.2.7.1.   Customer collaboration market estimates and forecast, 2013-2024

5.2.8. Reporting & analytics

5.2.8.1.   Reporting & analytics market estimates and forecast, 2013-2024

5.2.9. Interactive Voice Response (IVR)

5.2.9.1.   IVR market estimates and forecast, 2013-2024

5.2.10.  Intelligent Virtual Assistant (IVA)

5.2.10.1. Intelligent virtual assistant market estimates and forecast, 2013-2024

5.2.11.  Others

5.2.11.1. Others market estimates and forecast, 2013-2024

5.3.  Service

5.3.1. Service market estimates and forecast, 2013-2024

5.3.2. Integration and deployment

5.3.2.1. Integration and deployment service market estimates and forecast, 2013-2024

5.3.3. Training and consulting

5.3.3.1. Training and consulting service market estimates and forecast, 2013-2024

5.3.4. Support and maintenance

5.3.4.1. Support and maintenance market estimates and forecast, 2013-2024

5.3.5. Managed service

5.3.5.1. Managed service market estimates and forecast, 2013-2024

Chapter 6.   Contact Center Software Market, By Deployment Model

6.1.  Key trends, by deployment model

6.2.  On-premise

6.2.1. On-premise market estimates and forecast, 2013-2024

6.3.  Cloud

6.3.1. Cloud market estimates and forecast, 2013-2024

Chapter 7.   Contact Center Software Market, By Application

7.1.  Key trends, by application

7.2.  BFSI

7.2.1. BFSI market estimates and forecast, 2013-2024

7.3.  Consumer goods & retail

7.3.1. Consumer goods & retail market estimates and forecast, 2013-2024

7.4.  Government

7.4.1. Government market estimates and forecast, 2013-2024

7.5.  Healthcare

7.5.1. Healthcare market estimates and forecast, 2013-2024

7.6.  IT & Telecom

7.6.1. IT & Telecom market estimates and forecast, 2013-2024

7.7.  Travel and hospitality

7.7.1. Travel and hospitality market estimates and forecast, 2013-2024

7.8.  Others

7.8.1. Others market estimates and forecast, 2013-2024

Chapter 8.   Contact Center Software Market, By Region

8.1.  Key trends, by region

8.2.  North America

8.2.1. Market estimates and forecast, 2013 – 2024

8.2.2. Market estimates and forecast, by component, 2013-2024

8.2.3. Market estimates and forecast, by software, 2013-2024

8.2.4. Market estimates and forecast, by service, 2013-2024

8.2.5. Market estimates and forecast, by deployment model, 2013-2024

8.2.6. Market estimates and forecast, by application, 2013-2024

8.2.7. U.S.

8.2.7.1.    Market estimates and forecast, 2013 – 2024

8.2.7.2.    Market estimates and forecast, by component, 2013-2024

8.2.7.3.    Market estimates and forecast, by software, 2013-2024

8.2.7.4.    Market estimates and forecast, by service, 2013-2024

8.2.7.5.    Market estimates and forecast, by deployment model, 2013-2024

8.2.7.6.    Market estimates and forecast, by application, 2013-2024

8.2.8. Canada

8.2.8.1.    Market estimates and forecast, 2013 – 2024

8.2.8.2.    Market estimates and forecast, by component, 2013-2024

8.2.8.3.    Market estimates and forecast, by software, 2013-2024

8.2.8.4.    Market estimates and forecast, by service, 2013-2024

8.2.8.5.    Market estimates and forecast, by deployment model, 2013-2024

8.2.8.6.    Market estimates and forecast, by application, 2013-2024

8.3.  Europe

8.3.1. Market estimates and forecast, 2013 – 2024

8.3.2. Market estimates and forecast, by component, 2013-2024

8.3.3. Market estimates and forecast, by software, 2013-2024

8.3.4. Market estimates and forecast, by service, 2013-2024

8.3.5. Market estimates and forecast, by deployment model, 2013-2024

8.3.6. Market estimates and forecast, by application, 2013-2024

8.3.7. UK

8.3.7.1.    Market estimates and forecast, 2013 – 2024

8.3.7.2.    Market estimates and forecast, by component, 2013-2024

8.3.7.3.    Market estimates and forecast, by software, 2013-2024

8.3.7.4.    Market estimates and forecast, by service, 2013-2024

8.3.7.5.    Market estimates and forecast, by deployment model, 2013-2024

8.3.7.6.    Market estimates and forecast, by application, 2013-2024

8.3.8. Germany

8.3.8.1.    Market estimates and forecast, 2013 – 2024

8.3.8.2.    Market estimates and forecast, by component, 2013-2024

8.3.8.3.    Market estimates and forecast, by software, 2013-2024

8.3.8.4.    Market estimates and forecast, by service, 2013-2024

8.3.8.5.    Market estimates and forecast, by deployment model, 2013-2024

8.3.8.6.    Market estimates and forecast, by application, 2013-2024

8.3.9. France

8.3.9.1.    Market estimates and forecast, 2013 – 2024

8.3.9.2.    Market estimates and forecast, by component, 2013-2024

8.3.9.3.    Market estimates and forecast, by software, 2013-2024

8.3.9.4.    Market estimates and forecast, by service, 2013-2024

8.3.9.5.    Market estimates and forecast, by deployment model, 2013-2024

8.3.9.6.    Market estimates and forecast, by application, 2013-2024

8.3.10.  Italy

8.3.10.1.     Market estimates and forecast, 2013 – 2024

8.3.10.2.     Market estimates and forecast, by component, 2013-2024

8.3.10.3.     Market estimates and forecast, by software, 2013-2024

8.3.10.4.     Market estimates and forecast, by service, 2013-2024

8.3.10.5.     Market estimates and forecast, by deployment model, 2013-2024

8.3.10.6.     Market estimates and forecast, by application, 2013-2024

8.3.11.  Spain

8.3.11.1.     Market estimates and forecast, 2013 – 2024

8.3.11.2.     Market estimates and forecast, by component, 2013-2024

8.3.11.3.     Market estimates and forecast, by software, 2013-2024

8.3.11.4.     Market estimates and forecast, by service, 2013-2024

8.3.11.5.     Market estimates and forecast, by deployment model, 2013-2024

8.3.11.6.     Market estimates and forecast, by application, 2013-2024

8.3.12.  Netherlands

8.3.12.1.     Market estimates and forecast, 2013 – 2024

8.3.12.2.     Market estimates and forecast, by component, 2013-2024

8.3.12.3.     Market estimates and forecast, by software, 2013-2024

8.3.12.4.     Market estimates and forecast, by service, 2013-2024

8.3.12.5.     Market estimates and forecast, by deployment model, 2013-2024

8.3.12.6.     Market estimates and forecast, by application, 2013-2024

8.3.13.  Rest of Europe

8.3.13.1.     Market estimates and forecast, 2013 – 2024

8.3.13.2.     Market estimates and forecast, by component, 2013-2024

8.3.13.3.     Market estimates and forecast, by software, 2013-2024

8.3.13.4.     Market estimates and forecast, by service, 2013-2024

8.3.13.5.     Market estimates and forecast, by deployment model, 2013-2024

8.3.13.6.     Market estimates and forecast, by application, 2013-2024

8.4.  Asia Pacific

8.4.1. Market estimates and forecast, 2013 – 2024

8.4.2. Market estimates and forecast, by component, 2013-2024

8.4.3. Market estimates and forecast, by software, 2013-2024

8.4.4. Market estimates and forecast, by service, 2013-2024

8.4.5. Market estimates and forecast, by deployment model, 2013-2024

8.4.6. Market estimates and forecast, by application, 2013-2024

8.4.7. China

8.4.7.1.    Market estimates and forecast, 2013 – 2024

8.4.7.2.    Market estimates and forecast, by component, 2013-2024

8.4.7.3.    Market estimates and forecast, by software, 2013-2024

8.4.7.4.    Market estimates and forecast, by service, 2013-2024

8.4.7.5.    Market estimates and forecast, by deployment model, 2013-2024

8.4.7.6.    Market estimates and forecast, by application, 2013-2024

8.4.8. Japan

8.4.8.1.    Market estimates and forecast, 2013 – 2024

8.4.8.2.    Market estimates and forecast, by component, 2013-2024

8.4.8.3.    Market estimates and forecast, by software, 2013-2024

8.4.8.4.    Market estimates and forecast, by service, 2013-2024

8.4.8.5.    Market estimates and forecast, by deployment model, 2013-2024

8.4.8.6.    Market estimates and forecast, by application, 2013-2024

8.4.9. India

8.4.9.1.    Market estimates and forecast, 2013 – 2024

8.4.9.2.    Market estimates and forecast, by component, 2013-2024

8.4.9.3.    Market estimates and forecast, by software, 2013-2024

8.4.9.4.    Market estimates and forecast, by service, 2013-2024

8.4.9.5.    Market estimates and forecast, by deployment model, 2013-2024

8.4.9.6.    Market estimates and forecast, by application, 2013-2024

8.4.10.  Australia and New Zealand (ANZ)

8.4.10.1.     Market estimates and forecast, 2013 – 2024

8.4.10.2.     Market estimates and forecast, by component, 2013-2024

8.4.10.3.     Market estimates and forecast, by software, 2013-2024

8.4.10.4.     Market estimates and forecast, by service, 2013-2024

8.4.10.5.     Market estimates and forecast, by deployment model, 2013-2024

8.4.10.6.     Market estimates and forecast, by application, 2013-2024

8.4.11.  South Korea

8.4.11.1.     Market estimates and forecast, 2013 – 2024

8.4.11.2.     Market estimates and forecast, by component, 2013-2024

8.4.11.3.     Market estimates and forecast, by software, 2013-2024

8.4.11.4.     Market estimates and forecast, by service, 2013-2024

8.4.11.5.     Market estimates and forecast, by deployment model, 2013-2024

8.4.11.6.     Market estimates and forecast, by application, 2013-2024

8.4.12.  Indonesia

8.4.12.1.     Market estimates and forecast, 2013 – 2024

8.4.12.2.     Market estimates and forecast, by component, 2013-2024

8.4.12.3.     Market estimates and forecast, by software, 2013-2024

8.4.12.4.     Market estimates and forecast, by service, 2013-2024

8.4.12.5.     Market estimates and forecast, by deployment model, 2013-2024

8.4.12.6.     Market estimates and forecast, by application, 2013-2024

8.4.13.  Philippines

8.4.13.1.     Market estimates and forecast, 2013 – 2024

8.4.13.2.     Market estimates and forecast, by component, 2013-2024

8.4.13.3.     Market estimates and forecast, by software, 2013-2024

8.4.13.4.     Market estimates and forecast, by service, 2013-2024

8.4.13.5.     Market estimates and forecast, by deployment model, 2013-2024

8.4.13.6.     Market estimates and forecast, by application, 2013-2024

8.4.14.  Rest of Asia Pacific

8.4.14.1.     Market estimates and forecast, 2013 – 2024

8.4.14.2.     Market estimates and forecast, by component, 2013-2024

8.4.14.3.     Market estimates and forecast, by software, 2013-2024

8.4.14.4.     Market estimates and forecast, by service, 2013-2024

8.4.14.5.     Market estimates and forecast, by deployment model, 2013-2024

8.4.14.6.     Market estimates and forecast, by application, 2013-2024

8.5.  Latin America

8.5.1. Market estimates and forecast, 2013 – 2024

8.5.2. Market estimates and forecast, by component, 2013-2024

8.5.3. Market estimates and forecast, by software, 2013-2024

8.5.4. Market estimates and forecast, by service, 2013-2024

8.5.5. Market estimates and forecast, by deployment model, 2013-2024

8.5.6. Market estimates and forecast, by application, 2013-2024

8.5.7. Brazil

8.5.7.1.    Market estimates and forecast, 2013 – 2024

8.5.7.2.    Market estimates and forecast, by component, 2013-2024

8.5.7.3.    Market estimates and forecast, by software, 2013-2024

8.5.7.4.    Market estimates and forecast, by service, 2013-2024

8.5.7.5.    Market estimates and forecast, by deployment model, 2013-2024

8.5.7.6.    Market estimates and forecast, by application, 2013-2024

8.5.8. Mexico

8.5.8.1.    Market estimates and forecast, 2013 – 2024

8.5.8.2.    Market estimates and forecast, by component, 2013-2024

8.5.8.3.    Market estimates and forecast, by software, 2013-2024

8.5.8.4.    Market estimates and forecast, by service, 2013-2024

8.5.8.5.    Market estimates and forecast, by deployment model, 2013-2024

8.5.8.6.    Market estimates and forecast, by application, 2013-2024

8.5.9. Argentina

8.5.9.1.    Market estimates and forecast, 2013 – 2024

8.5.9.2.    Market estimates and forecast, by component, 2013-2024

8.5.9.3.    Market estimates and forecast, by software, 2013-2024

8.5.9.4.    Market estimates and forecast, by service, 2013-2024

8.5.9.5.    Market estimates and forecast, by deployment model, 2013-2024

8.5.9.6.    Market estimates and forecast, by application, 2013-2024

8.5.10.  Chile

8.5.10.1.     Market estimates and forecast, 2013 – 2024

8.5.10.2.     Market estimates and forecast, by component, 2013-2024

8.5.10.3.     Market estimates and forecast, by software, 2013-2024

8.5.10.4.     Market estimates and forecast, by service, 2013-2024

8.5.10.5.     Market estimates and forecast, by deployment model, 2013-2024

8.5.10.6.     Market estimates and forecast, by application, 2013-2024

8.5.11.  Rest of LA

8.5.11.1.     Market estimates and forecast, 2013 – 2024

8.5.11.2.     Market estimates and forecast, by component, 2013-2024

8.5.11.3.     Market estimates and forecast, by software, 2013-2024

8.5.11.4.     Market estimates and forecast, by service, 2013-2024

8.5.11.5.     Market estimates and forecast, by deployment model, 2013-2024

8.5.11.6.     Market estimates and forecast, by application, 2013-2024

8.6.  MEA

8.6.1. Market estimates and forecast, 2013 – 2024

8.6.2. Market estimates and forecast, by component, 2013-2024

8.6.3. Market estimates and forecast, by software, 2013-2024

8.6.4. Market estimates and forecast, by service, 2013-2024

8.6.5. Market estimates and forecast, by deployment model, 2013-2024

8.6.6. Market estimates and forecast, by application, 2013-2024

8.6.7. South Africa

8.6.7.1.    Market estimates and forecast, 2013 – 2024

8.6.7.2.    Market estimates and forecast, by component, 2013-2024

8.6.7.3.    Market estimates and forecast, by software, 2013-2024

8.6.7.4.    Market estimates and forecast, by service, 2013-2024

8.6.7.5.    Market estimates and forecast, by deployment model, 2013-2024

8.6.7.6.    Market estimates and forecast, by application, 2013-2024

8.6.8. UAE

8.6.8.1.    Market estimates and forecast, 2013 – 2024

8.6.8.2.    Market estimates and forecast, by component, 2013-2024

8.6.8.3.    Market estimates and forecast, by software, 2013-2024

8.6.8.4.    Market estimates and forecast, by service, 2013-2024

8.6.8.5.    Market estimates and forecast, by deployment model, 2013-2024

8.6.8.6.    Market estimates and forecast, by application, 2013-2024

8.6.9. Saudi Arabia

8.6.9.1.    Market estimates and forecast, 2013 – 2024

8.6.9.2.    Market estimates and forecast, by component, 2013-2024

8.6.9.3.    Market estimates and forecast, by software, 2013-2024

8.6.9.4.    Market estimates and forecast, by service, 2013-2024

8.6.9.5.    Market estimates and forecast, by deployment model, 2013-2024

8.6.9.6.    Market estimates and forecast, by application, 2013-2024

8.6.10.  Rest of LAMEA

8.6.10.1.     Market estimates and forecast, 2013 – 2024

8.6.10.2.     Market estimates and forecast, by component, 2013-2024

8.6.10.3.     Market estimates and forecast, by software, 2013-2024

8.6.10.4.     Market estimates and forecast, by service, 2013-2024

8.6.10.5.     Market estimates and forecast, by deployment model, 2013-2024

8.6.10.6.     Market estimates and forecast, by application, 2013-2024

Chapter 9.   Company Profiles

9.1.  Avaya

9.1.1. Business Overview

9.1.2. Financial Data

9.1.3. Product Landscape

9.1.4. Collaborations and Investments

9.1.5. Mergers and Acquisitions

9.1.6. Strategic Outlook

9.1.7. SWOT Analysis

9.1.8. Analyst Overview

9.2.  Alcatel-Lucent Enterprise 

9.2.1. Business Overview

9.2.2. Financial Data

9.2.3. Product Landscape

9.2.4. Collaborations and Investments

9.2.5. Mergers and Acquisitions

9.2.6. Strategic Outlook

9.2.7. SWOT Analysis

9.2.8. Analyst Overview

9.3.  Ameyo (Drishti-Soft)

9.3.1. Business Overview

9.3.2. Financial Data

9.3.3. Product Landscape

9.3.4. Collaborations and Investments

9.3.5. Mergers and Acquisitions

9.3.6. Strategic Outlook

9.3.7. SWOT Analysis

9.3.8. Analyst Overview

9.4.  Aspect Software

9.4.1. Business Overview

9.4.2. Financial Data

9.4.3. Product Landscape

9.4.4. Collaborations and Investments

9.4.5. Mergers and Acquisitions

9.4.6. Strategic Outlook

9.4.7. SWOT Analysis

9.4.8. Analyst Overview

9.5.  BT

9.5.1. Business Overview

9.5.2. Financial Data

9.5.3. Product Landscape

9.5.4. Collaborations and Investments

9.5.5. Mergers and Acquisitions

9.5.6. Strategic Outlook

9.5.7. SWOT Analysis

9.5.8. Analyst Overview

9.6.   Enghouse Interactive 

9.6.1. Business Overview

9.6.2. Financial Data

9.6.3. Product Landscape

9.6.4. Collaborations and Investments

9.6.5. Mergers and Acquisitions

9.6.6. Strategic Outlook

9.6.7. SWOT Analysis

9.6.8. Analyst Overview

9.7.  Fenero

9.7.1. Business Overview

9.7.2. Financial Data

9.7.3. Product Landscape

9.7.4. Collaborations and Investments

9.7.5. Mergers and Acquisitions

9.7.6. Strategic Outlook

9.7.7. SWOT Analysis

9.7.8. Analyst Overview

9.8.  Five9

9.8.1. Business Overview

9.8.2. Financial Data

9.8.3. Product Landscape

9.8.4. Collaborations and Investments

9.8.5. Mergers and Acquisitions

9.8.6. Strategic Outlook

9.8.7. SWOT Analysis

9.8.8. Analyst Overview

9.9.  Genesys

9.9.1. Business Overview

9.9.2. Financial Data

9.9.3. Product Landscape

9.9.4. Collaborations and Investments

9.9.5. Mergers and Acquisitions

9.9.6. Strategic Outlook

9.9.7. SWOT Analysis

9.9.8. Analyst Overview

9.10.    Huawei Technologies 

9.10.1. Business Overview

9.10.2.  Financial Data

9.10.3.  Product Landscape

9.10.4.  Collaborations and Investments

9.10.5.  Mergers and Acquisitions

9.10.6.  Strategic Outlook

9.10.7.  SWOT Analysis

9.10.8.  Analyst Overview

9.11.   IBM

9.11.1. Business Overview

9.11.2.  Financial Data

9.11.3.  Product Landscape

9.11.4.  Collaborations and Investments

9.11.5.  Mergers and Acquisitions

9.11.6.  Strategic Outlook

9.11.7.  SWOT Analysis

9.11.8.  Analyst Overview

9.12.   Mitel

9.12.1. Business Overview

9.12.2.  Financial Data

9.12.3.  Product Landscape

9.12.4.  Collaborations and Investments

9.12.5.  Mergers and Acquisitions

9.12.6.  Strategic Outlook

9.12.7.  SWOT Analysis

9.12.8.  Analyst Overview

9.13.   NEC

9.13.1. Business Overview

9.13.2.  Financial Data

9.13.3.  Product Landscape

9.13.4.  Collaborations and Investments

9.13.5.  Mergers and Acquisitions

9.13.6.  Strategic Outlook

9.13.7.  SWOT Analysis

9.13.8.  Analyst Overview

9.14.   Nice

9.14.1. Business Overview

9.14.2.  Financial Data

9.14.3.  Product Landscape

9.14.4.  Collaborations and Investments

9.14.5.  Mergers and Acquisitions

9.14.6.  Strategic Outlook

9.14.7.  SWOT Analysis

9.14.8.  Analyst Overview

9.15.   Nixxis

9.15.1. Business Overview

9.15.2.  Financial Data

9.15.3.  Product Landscape

9.15.4.  Collaborations and Investments

9.15.5.  Mergers and Acquisitions

9.15.6.  Strategic Outlook

9.15.7.  SWOT Analysis

9.15.8.  Analyst Overview

9.16.   Oracle

9.16.1. Business Overview

9.16.2.  Financial Data

9.16.3.  Product Landscape

9.16.4.  Collaborations and Investments

9.16.5.  Mergers and Acquisitions

9.16.6.  Strategic Outlook

9.16.7.  SWOT Analysis

9.16.8.  Analyst Overview

9.17.   Ring Central

9.17.1. Business Overview

9.17.2.  Financial Data

9.17.3.  Product Landscape

9.17.4.  Collaborations and Investments

9.17.5.  Mergers and Acquisitions

9.17.6.  Strategic Outlook

9.17.7.  SWOT Analysis

9.17.8.  Analyst Overview

9.18.   SAP

9.18.1. Business Overview

9.18.2.  Financial Data

9.18.3.  Product Landscape

9.18.4.  Collaborations and Investments

9.18.5.  Mergers and Acquisitions

9.18.6.  Strategic Outlook

9.18.7.  SWOT Analysis

9.18.8.  Analyst Overview

9.19.   Solgari

9.19.1. Business Overview

9.19.2.  Financial Data

9.19.3.  Product Landscape

9.19.4.  Collaborations and Investments

9.19.5.  Mergers and Acquisitions

9.19.6.  Strategic Outlook

9.19.7.  SWOT Analysis

9.19.8.  Analyst Overview

9.20.   Top Down Systems

9.20.1. Business Overview

9.20.2.  Financial Data

9.20.3.  Product Landscape

9.20.4.  Collaborations and Investments

9.20.5.  Mergers and Acquisitions

9.20.6.  Strategic Outlook

9.20.7.  SWOT Analysis

9.20.8.  Analyst Overview

9.21.   Unify

9.21.1. Business Overview

9.21.2.  Financial Data

9.21.3.  Product Landscape

9.21.4.  Collaborations and Investments

9.21.5.  Mergers and Acquisitions

9.21.6.  Strategic Outlook

9.21.7.  SWOT Analysis

9.21.8.  Analyst Overview

9.22.   Verizon

9.22.1. Business Overview

9.22.2.  Financial Data

9.22.3.  Product Landscape

9.22.4.  Collaborations and Investments

9.22.5.  Mergers and Acquisitions

9.22.6.  Strategic Outlook

9.22.7.  SWOT Analysis

9.22.8.  Analyst Overview

9.23.   Vocalcom

9.23.1. Business Overview

9.23.2.  Financial Data

9.23.3.  Product Landscape

9.23.4.  Collaborations and Investments

9.23.5.  Mergers and Acquisitions

9.23.6.  Strategic Outlook

9.23.7.  SWOT Analysis

9.23.8.  Analyst Overview

 

Data Tables 

TABLE 1    Contact center software industry 360º synopsis, 2013 - 2024 

TABLE 2    Contact center software market estimates and forecast by region, 2013 - 2017 (USD Billion)

TABLE 3    Contact center software market estimates and forecast by region, 2018 - 2024 (USD Billion)

TABLE 4    Contact center software market estimates and forecast by component, 2013 - 2017 (USD Billion)

TABLE 5    Contact center software market estimates and forecast by component, 2018 - 2024 (USD Billion)

TABLE 6    Contact center software market estimates and forecast by software, 2013 - 2017 (USD Billion)

TABLE 7    Contact center software market estimates and forecast by software, 2018 - 2024 (USD Billion)

TABLE 8    Contact center software market estimates and forecast by service, 2013 - 2017 (USD Billion)

TABLE 9    Contact center software market estimates and forecast by service, 2018 - 2024 (USD Billion)

TABLE 10    Contact center software market estimates and forecast by deployment model, 2013 - 2017 (USD Billion)

TABLE 11    Contact center software market estimates and forecast by deployment model, 2018 - 2024 (USD Billion)

TABLE 12    Contact center software market estimates and forecast by application, 2013 - 2017 (USD Billion)

TABLE 13    Contact center software market estimates and forecast by application, 2018 - 2024 (USD Billion)

TABLE 14    Industry impact forces

TABLE 15    ACD market estimates and forecast, 2013 - 2017(USD Billion)

TABLE 16    ACD market estimates and forecast, 2018 - 2024(USD Billion)

TABLE 17    Dialer market estimates and forecast, 2013 - 2017(USD Billion)

TABLE 18    Dialer market estimates and forecast, 2018 - 2024(USD Billion)

TABLE 19    Call recording market estimates and forecast, 2013 - 2017(USD Billion)

TABLE 20    Call recording market estimates and forecast by, 2018 - 2024(USD Billion)

TABLE 21    CTI market estimates and forecast, 2013 - 2017(USD Billion)

TABLE 22    CTI market estimates and forecast, 2018 - 2024(USD Billion)

TABLE 23    Workforce optimization market estimates and forecast, 2013 - 2017(USD Billion)

TABLE 24    Workforce optimization market estimates and forecast, 2018 - 2024(USD Billion)

TABLE 25    Customer collaboration market estimates and forecast, 2013 - 2017(USD Billion)

TABLE 26    Customer collaboration market estimates and forecast, 2018 - 2024(USD Billion)

TABLE 27    Reporting & analytics market estimates and forecast, 2013 - 2017(USD Billion)

TABLE 28    Reporting & analytics market estimates and forecast, 2018 - 2024(USD Billion)

TABLE 29    IVR market estimates and forecast, 2013 - 2017(USD Billion)

TABLE 30    IVR market estimates and forecast, 2018 - 2024(USD Billion)

TABLE 31    IVA market estimates and forecast, 2013 - 2017(USD Billion)

TABLE 32    IVA market estimates and forecast, 2018 - 2024(USD Billion)

TABLE 33    Integration and deployment service market estimates and forecast, 2013 - 2017(USD Billion)

TABLE 34    Integration and deployment service market estimates and forecast, 2018 - 2024(USD Billion)

TABLE 35    Training and consulting service market estimates and forecast, 2013 - 2017(USD Billion)

TABLE 36    Training and consulting service market estimates and forecast, 2018 - 2024(USD Billion)

TABLE 37    Support and maintenance service market estimates and forecast, 2013 - 2017(USD Billion)

TABLE 38    Support and maintenance service market estimates and forecast, 2018 - 2024(USD Billion)

TABLE 39    Managed service market estimates and forecast, 2013 - 2017(USD Billion)

TABLE 40    Managed service market estimates and forecast, 2018 - 2024(USD Billion)

TABLE 41    On-premise deployment model market estimates and forecast by product, 2013 - 2017(USD Billion)

TABLE 42    On-premise deployment model market estimates and forecast by product, 2018 - 2024(USD Billion)

TABLE 43    Cloud deployment model market estimates and forecast, 2013 - 2017(USD Billion)

TABLE 44    Cloud deployment model market estimates and forecast, 2018 - 2024(USD Billion)

TABLE 45    BFSI market estimates and forecast by product, 2013 - 2017(USD Billion)

TABLE 46    BFSI market estimates and forecast by product, 2018 - 2024(USD Billion)

TABLE 47    Consumer goods & retail market estimate and forecast, 2013 - 2017(USD Billion)

TABLE 48    Consumer goods & retail market estimates and forecast, 2018 - 2024(USD Billion)

TABLE 49    Healthcare market estimates and forecast, 2013 - 2017(USD Billion)

TABLE 50    Healthcare market estimates and forecast, 2018 - 2024(USD Billion)

TABLE 51    Government market estimates and forecast, 2013 - 2017(USD Billion)

TABLE 52    Government market estimates and forecast, 2018 - 2024(USD Billion)

TABLE 53    IT & Telecom market estimates and forecast, 2013 - 2017(USD Billion)

TABLE 54    IT & Telecom market estimates and forecast, 2018 - 2024(USD Billion)

TABLE 55    Travel and hospitality market estimates and forecast, 2013 - 2017(USD Billion)

TABLE 56    Travel and hospitality market estimates and forecast, 2018 - 2024(USD Billion)

TABLE 57    North America contact center software market estimates and forecast, by component, 2013 – 2017 (USD Billion)

TABLE 58    North America contact center software market estimates and forecast, by component, 2018 – 2024 (USD Billion)

TABLE 59    North America contact center software market estimates and forecast, by software, 2013 – 2017 (USD Billion)

TABLE 60    North America contact center software market estimates and forecast, by software, 2018 – 2024 (USD Billion)

TABLE 61    North America contact center software market estimates and forecast, by service, 2013 – 2017 (USD Billion)

TABLE 62    North America contact center software market estimates and forecast, by service, 2018 – 2024 (USD Billion)

TABLE 63    North America contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Billion)

TABLE 64    North America contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Billion)

TABLE 65    North America contact center software market estimates and forecast, by application, 2013 – 2017 (USD Billion)

TABLE 66    North America contact center software market estimates and forecast, by application, 2018 – 2024 (USD Billion)

TABLE 67    U.S. contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 68    U.S. contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 69    U.S. contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 70    U.S. contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 71    U.S. contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 72    U.S. contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 73    U.S. contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 74    U.S. contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 75    U.S. contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 76    U.S. contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 77    Canada contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 78    Canada contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 79    Canada contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 80    Canada contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 81    Canada contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 82    Canada contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 83    Canada contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 84    Canada contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 85    Canada contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 86    Canada contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 87    Europe contact center software market estimates and forecast, by component, 2013 – 2017 (USD Billion)

TABLE 88    Europe contact center software market estimates and forecast, by component, 2018 – 2024 (USD Billion)

TABLE 89    Europe contact center software market estimates and forecast, by software, 2013 – 2017 (USD Billion)

TABLE 90    Europe contact center software market estimates and forecast, by software, 2018 – 2024 (USD Billion)

TABLE 91    Europe contact center software market estimates and forecast, by service, 2013 – 2017 (USD Billion)

TABLE 92    Europe contact center software market estimates and forecast, by service, 2018 – 2024 (USD Billion)

TABLE 93    Europe contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Billion)

TABLE 94    Europe contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Billion)

TABLE 95    Europe contact center software market estimates and forecast, by application, 2013 – 2017 (USD Billion)

TABLE 96    Europe contact center software market estimates and forecast, by application, 2018 – 2024 (USD Billion)

TABLE 97    Germany contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 98    Germany contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 99    Germany contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 100    Germany contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 101    Germany contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 102    Germany contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 103    Germany contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 104    Germany contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 105    Germany contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 106    Germany contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 107    UK contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 108    UK contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 109    UK contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 110    UK contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 111    UK contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 112    UK contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 113    UK contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 114    UK contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 115    UK contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 116    UK contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 117    France contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 118    France contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 119    France contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 120    France contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 121    France contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 122    France contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 123    France contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 124    France contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 125    France contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 126    France contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 127    Italy contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 128    Italy contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 129    Italy contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 130    Italy contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 131    Italy contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 132    Italy contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 133    Italy contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 134    Italy contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 135    Italy contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 136    Italy contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 137    Spain contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 138    Spain contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 139    Spain contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 140    Spain contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 141    Spain contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 142    Spain contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 143    Spain contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 144    Spain contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 145    Spain contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 146    Spain contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 147    Netherlands contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 148    Netherlands contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 149    Netherlands contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 150    Netherlands contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 151    Netherlands contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 152    Netherlands contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 153    Netherlands contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 154    Netherlands contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 155    Netherlands contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 156    Netherlands contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 157    Rest of Europe contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 158    Rest of Europe contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 159    Rest of Europe contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 160    Rest of Europe contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 161    Rest of Europe contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 162    Rest of Europe contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 163    Rest of Europe contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 164    Rest of Europe contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 165    Rest of Europe contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 166    Rest of Europe contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 167    Asia Pacific contact center software market estimates and forecast, by component, 2013 – 2017 (USD Billion)

TABLE 168    Asia Pacific contact center software market estimates and forecast, by component, 2018 – 2024 (USD Billion)

TABLE 169    Asia Pacific contact center software market estimates and forecast, by software, 2013 – 2017 (USD Billion)

TABLE 170    Asia Pacific contact center software market estimates and forecast, by software, 2018 – 2024 (USD Billion)

TABLE 171    Asia Pacific contact center software market estimates and forecast, by service, 2013 – 2017 (USD Billion)

TABLE 172    Asia Pacific contact center software market estimates and forecast, by service, 2018 – 2024 (USD Billion)

TABLE 173    Asia Pacific contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Billion)

TABLE 174    Asia Pacific contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Billion)

TABLE 175    Asia Pacific contact center software market estimates and forecast, by application, 2013 – 2017 (USD Billion)

TABLE 176    Asia Pacific contact center software market estimates and forecast, by application, 2018 – 2024 (USD Billion)

TABLE 177    China contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 178    China contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 179    China contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 180    China contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 181    China contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 182    China contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 183    China contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 184    China contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 185    China contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 186    China contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 187    India contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 188    India contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 189    India contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 190    India contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 191    India contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 192    India contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 193    India contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 194    India contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 195    India contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 196    India contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 197    Japan contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 198    Japan contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 199    Japan contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 200    Japan contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 201    Japan contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 202    Japan contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 203    Japan contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 204    Japan contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 205    Japan contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 206    Japan contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 207    ANZ contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 208    ANZ contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 209    ANZ contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 210    ANZ contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 211    ANZ contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 212    ANZ contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 213    ANZ contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 214    ANZ contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 215    ANZ contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 216    ANZ contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 217    South Korea contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 218    South Korea contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 219    South Korea contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 220    South Korea contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 221    South Korea contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 222    South Korea contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 223    South Korea contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 224    South Korea contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 225    South Korea contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 226    South Korea contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 227    Indonesia contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 228    Indonesia contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 229    Indonesia contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 230    Indonesia contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 231    Indonesia contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 232    Indonesia contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 233    Indonesia contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 234    Indonesia contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 235    Indonesia contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 236    Indonesia contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 237    Philippines contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 238    Philippines contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 239    Philippines contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 240    Philippines contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 241    Philippines contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 242    Philippines contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 243    Philippines contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 244    Philippines contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 245    Philippines contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 246    Philippines contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 247    Rest of APAC contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 248    Rest of APAC contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 249    Rest of APAC contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 250    Rest of APAC contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 251    Rest of APAC contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 252    Rest of APAC contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 253    Rest of APAC contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 254    Rest of APAC contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 255    Rest of APAC contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 256    Rest of APAC contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 257    Latin America contact center software market estimates and forecast, by component, 2013 – 2017 (USD Billion)

TABLE 258    Latin America contact center software market estimates and forecast, by component, 2018 – 2024 (USD Billion)

TABLE 259    Latin America contact center software market estimates and forecast, by software, 2013 – 2017 (USD Billion)

TABLE 260    Latin America contact center software market estimates and forecast, by software, 2018 – 2024 (USD Billion)

TABLE 261    Latin America contact center software market estimates and forecast, by service, 2013 – 2017 (USD Billion)

TABLE 262    Latin America contact center software market estimates and forecast, by service, 2018 – 2024 (USD Billion)

TABLE 263    Latin America contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Billion)

TABLE 264    Latin America contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Billion)

TABLE 265    Latin America contact center software market estimates and forecast, by application, 2013 – 2017 (USD Billion)

TABLE 266    Latin America contact center software market estimates and forecast, by application, 2018 – 2024 (USD Billion)

TABLE 267    Brazil contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 268    Brazil contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 269    Brazil contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 270    Brazil contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 271    Brazil contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 272    Brazil contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 273    Brazil contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 274    Brazil contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 275    Brazil contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 276    Brazil contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 277    Mexico contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 278    Mexico contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 279    Mexico contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 280    Mexico contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 281    Mexico contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 282    Mexico contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 283    Mexico contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 284    Mexico contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 285    Mexico contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 286    Mexico contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 287    Argentina contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 288    Argentina contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 289    Argentina contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 290    Argentina contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 291    Argentina contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 292    Argentina contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 293    Argentina contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 294    Argentina contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 295    Argentina contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 296    Argentina contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 297    Chile contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 298    Chile contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 299    Chile contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 300    Chile contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 301    Chile contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 302    Chile contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 303    Chile contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 304    Chile contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 305    Chile contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 306    Chile contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 307    Rest of LA contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 308    Rest of LA contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 309    Rest of LA contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 310    Rest of LA contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 311    Rest of LA contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 312    Rest of LA contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 313    Rest of LA contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 314    Rest of LA contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 315    Rest of LA contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 316    Rest of LA contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 317    MEA contact center software market estimates and forecast, by component, 2013 – 2017 (USD Billion)

TABLE 318    MEA contact center software market estimates and forecast, by component, 2018 – 2024 (USD Billion)

TABLE 319    Latin America contact center software market estimates and forecast, by software, 2013 – 2017 (USD Billion)

TABLE 320    MEA contact center software market estimates and forecast, by software, 2018 – 2024 (USD Billion)

TABLE 321    MEA contact center software market estimates and forecast, by service, 2013 – 2017 (USD Billion)

TABLE 322    MEA contact center software market estimates and forecast, by service, 2018 – 2024 (USD Billion)

TABLE 323    MEA contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Billion)

TABLE 324    MEA contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Billion)

TABLE 325    MEA contact center software market estimates and forecast, by application, 2013 – 2017 (USD Billion)

TABLE 326    MEA contact center software market estimates and forecast, by application, 2018 – 2024 (USD Billion)

TABLE 327    UAE contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 328    UAE contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 329    UAE contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 330    UAE contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 331    UAE contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 332    UAE contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 333    UAE contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 334    UAE contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 335    UAE contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 336    UAE contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 337    Saudi Arabia contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 338    Saudi Arabia contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 339    Saudi Arabia contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 340    Saudi Arabia contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 341    Saudi Arabia contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 342    Saudi Arabia contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 343    Saudi Arabia contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 344    Saudi Arabia contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 345    Saudi Arabia contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 346    Saudi Arabia contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 347    South Africa contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 348    South Africa contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 349    South Africa contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 350    South Africa contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 351    South Africa contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 352    South Africa contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 353    South Africa contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 354    South Africa contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 355    South Africa contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 356    South Africa contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

TABLE 357    Rest of MEA contact center software market estimates and forecast, by component, 2013 – 2017 (USD Million)

TABLE 358    Rest of MEA contact center software market estimates and forecast, by component, 2018 – 2024 (USD Million)

TABLE 359    Rest of MEA contact center software market estimates and forecast, by software, 2013 – 2017 (USD Million)

TABLE 360    Rest of MEA contact center software market estimates and forecast, by software, 2018 – 2024 (USD Million)

TABLE 361    Rest of MEA contact center software market estimates and forecast, by service, 2013 – 2017 (USD Million)

TABLE 362    Rest of MEA contact center software market estimates and forecast, by service, 2018 – 2024 (USD Million)

TABLE 363    Rest of MEA contact center software market estimates and forecast, by deployment model, 2013 – 2017 (USD Million)

TABLE 364    Rest of MEA contact center software market estimates and forecast, by deployment model, 2018 – 2024 (USD Million)

TABLE 365    Rest of MEA contact center software market estimates and forecast, by application, 2013 – 2017 (USD Million)

TABLE 366    Rest of MEA contact center software market estimates and forecast, by application, 2018 – 2024 (USD Million)

 

Charts & Figures

FIG 1    Industry segmentation

FIG 2    Contact center software market, 2013 - 2024 (USD Billion)

FIG 3    Porter’s analysis

FIG 4    PESTEL analysis

FIG 5    Growth potential analysis

FIG 6    Company analysis of market leaders, 2017

FIG 7    Company analysis of other prominent vendors, 2017

FIG 8    Competitive Landscape, 2017

FIG 9    SWOT Analysis, Avaya

FIG 10    SWOT Analysis, Alcatel-Lucent Enterprise 

FIG 11    SWOT Analysis, Ameyo (Drishti-Soft)

FIG 12    SWOT Analysis, Aspect Software

FIG 13    SWOT Analysis, BT

FIG 14    SWOT Analysis, Enghouse Interactive

FIG 15    SWOT Analysis, Fenero

FIG 16    SWOT Analysis, Five9

FIG 17    SWOT Analysis, Genesys

FIG 18    SWOT Analysis, Huawei Technologies

FIG 19    SWOT Analysis, IBM

FIG 20    SWOT Analysis, Mitel

FIG 21    SWOT Analysis, NEC

FIG 22    SWOT Analysis, Nice

FIG 23    SWOT Analysis, Nixxis

FIG 24    SWOT Analysis, Oracle 

FIG 25    SWOT Analysis, Ring Central

FIG 26    SWOT Analysis, SAP

FIG 27    SWOT Analysis, Solgari

FIG 28    SWOT Analysis, Top Down Systems

FIG 29    SWOT Analysis Unify

FIG 30    SWOT Analysis, Verizon

FIG 31    SWOT Analysis, Vocalcom

 

 

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Premium Report Details

  • Published Date: Oct 2018
  • Pages: 220
  • Tables: 366
  • Charts / Figures: 31
  • Companies covered: 23
  • Countries covered: 22

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