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Web Real-Time Communication (WebRTC) Market Size By Component (Solution [Voice Calling & Conferencing, Messaging & File Sharing, Video Calling & Conferencing], Service), By Enterprise Size (Large Enterprise, SMEs), By Application (IT &Telecom, BFSI, Government & Defense, Healthcare, Retail, Media & Entertainment), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2021 - 2027

  • Report ID: GMI5132
  • Published Date: Sep 2021
  • Report Format: PDF

Industry Trends

Web Real-Time Communication Market size exceeded USD 2 billion in 2020 and is estimated to grow at over 40% CAGR from 2021 to 2027. Increasing demand to integrate communication features in web applications across various sectors is fueling the industry growth.

The integration of WebRTC across web applications helps enterprises to improve the user experience by reducing the cost associated with the installation of additional plug-ins. The interoperability of WebRTC solutions across VoIP and Unified Communication and Collaboration (UCC) applications is likely to drive the market demand. The growing work-from-home trend across the globe is another factor supporting the WebRTC market expansion.

Web Real-Time Communication Market

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During the COVID-19 pandemic, the market observed an increase in the work-from-home trend due to quarantine restrictions. These restrictions resulted in the growing demand for WebRTC solutions across SMEs to improve communication across enterprises.

In Canada, the increasing demand for VoIP solutions is boosting the demand for calling & conferencing solutions

Canada Web Real-Time Communication Market Share By Solution

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In Canada, voice calling & conferencing solutions held more than 40% of the revenue share in 2020 due to increasing demand for VoIP solutions. The use of web-based VoIP applications is augmenting the rising demand for voice solutions to create a flexible environment and enable employees to collaborate with remote coworkers. The upcoming 5G networks are expected to open up new opportunities for organizations migrating to VoIP, thus enabling cost-effective and highly reliable voice communications.

SMEs to witness the highest CAGR in the UK web real-time communication market

The SMEs in the UK are forecast to register growth rate of around 40% through 2027 impelled by growing demand for cost-effective communication solutions. Small businesses using WebRTC solutions can easily and cost-effectively incorporate a geographically distributed group of employees. These solutions enable SMEs to benefit from the available scalable infrastructure as per their business requirements. For businesses with seasonal demand fluctuations requiring scalable communication capabilities, WebRTC solutions are becoming a primary choice owing to their cost-effectiveness.

China IT & telecom industry captured the largest market share

China WebRTC Market Size By Application

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The Chinese IT and telecom industry accounted for major market share in 2020 led by rising demand for communication platforms to spur business growth. Increasing globalization that has, in turn, increased the need to collaborate unified messaging and communication techniques & tools to establish a secure and reliable means of communication, is boosting the regional market statistics. The growing BYOD trend across the IT sector is enabling enterprises to integrate WebRTC capabilities in their web applications.

North America to dominate the market revenue

North America WebRTC Market Share By Country

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North America web real-time communication market size is set to generate over USD 8 billion by 2027 on account of enhancing collaborations among remote and mobile workers across large enterprises. Enterprises in the region are looking for reliable solutions to manage their remote workforce at a lower cost. WebRTC solution is one of the reliable solutions that aid enterprises in managing their remotely working employees at a lower Total Cost of Ownership (TCO). The increased ICT spending in the region fueled by supportive government initiatives is another factor positively influencing the industry statistics.

Major market players are focusing on the development of innovative solutions & services

Major WebRTC market participants are Agora Lab, Inc., Avaya Inc., CaféX Communications Inc., Cisco System Inc., Dialogic Corporation, Enghouse Systems Limited, Google LLC, Oracle Corporation, Oxagile LLC, Plivo Inc., Plantronics, Ribbon Communications US LLC, Sangoma Technologies Corporation, Temasys Communications, Pte Ltd., TWILIO INC., Vonage, and WebRTC.Ventures.

Companies are emphasizing on the development of innovative WebRTC solutions & services to enhance their communication capabilities. For instance, in February 2021, Ecosmob, a VoIP solution provider, introduced the WebRTC client solution development service for businesses. This service will help the company to offer affordable conferencing and calling solutions for enterprises.

The web real-time communication (WebRTC) market research report includes in-depth coverage of the industry with estimates & forecast in terms of revenue in USD from 2016 to 2027 for the following segments:

Market, By Component

  • Solution
    • Voice Calling & Conferencing
    • Messaging & File Sharing
    • Video Calling & Conferencing
  • Service

Market, By Enterprise Size

  • SMEs
  • Large Enterprise

Market, By Application

  • IT & Telecom
  • BFSI
  • Government & Defense
  • Healthcare
  • Retail
  • Media & Entertainment
  • Others

The above information has been provided for the following regions and countries:

  • North America
    • U.S.
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Italy
    • Spain
    • Netherlands
  • Asia Pacific
    • China
    • India
    • Japan
    • Australia & New Zealand
    • South Korea
    • Southeast Asia
  • Latin America
    • Brazil
    • Mexico
    • Argentina
    • Colombia
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • South Africa
    • Israel


Authors: Preeti Wadhwani, Smriti Loomba

Frequently Asked Questions (FAQ) :

Global WebRTC market size was over USD 2 billion during 2020 and is anticipated to witness around 40% CAGR up to 2027 with increased adoption in telecom, BFSI, healthcare, defense, retail and other application areas.

WebRTC industry share in the U.K. from SMEs will expand at nearly 40% CAGR over 2021-2027, as the solutions enable enterprises to integrate geographically distributed group of employees more effectively at lower costs, as well as meet the need for scalable infrastructure during seasonal demand changes.

WebRTC market size in North America is projected to reach USD 8 billion by 2027, with large enterprises looking to improve collaborations between remote and mobile employees, along with presence of key industry players.

Companies in the global Web Real-Time Communication (WebRTC) industry include Avaya Inc., Plantronics, Google LLC, Cisco System Inc., CaféX Communications Inc., Dialogic Corporation, Temasys Communications, and WebRTC.Ventures, among others.

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Premium Report Details

  • Base Year: 2020
  • Companies covered: 18
  • Tables & Figures: 346
  • Countries covered: 22
  • Pages: 250

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