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Unified Communications as a Service (UCaaS) Market Size - By Offering (Telephony, Meetings [Audio Conference, Video Conference], Messaging, Software Clients, Communication API), Enterprise Size, Architecture, Application & Forecast, 2022-2030

  • Report ID: GMI5344
  • Published Date: Sep 2022
  • Report Format: PDF

Unified Communications as a Service Market Size

Unified Communications as a Service Market size surpassed USD 25 billion in 2021 and is expected to grow at around 20% CAGR between 2022 and 2030. The notable surge in mobile internet users globally, driven by the increasing penetration of smartphones and other connected devices, may propel the demand for the UCaaS cloud model.

Unified Communications as a Service (UCAAS) Market

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According to the latest estimates by the International Telecommunication Union, approximately 4.9 billion people had access to the Internet in 2021, dominating with almost 63% of the world population. These figures depict the growth of about 17% since 2019, with an estimated 800 million people coming online during 2019 and 2021. The evolution of mobile devices from merely being a means for voice communication to smart devices with multi-function capabilities has encouraged enterprises to deploy these devices as an advanced means of communication in business environments, stimulating the unified communications as a service market outlook.

Unified Communications as a Service Market Analysis

With respect to offering type, the telephony segment accounted for more than 25% of the market share in 2021 and is poised to gain significant momentum up to 2030. The telephony offering of UCaaS helps achieve scalability and build a better customer experience across enterprises. The increasing demand to elevate client interaction with improved voice quality in businesses will aid the UCaaS industry expansion.

In terms of meetings, the video conferencing segment amassed significant gains in 2021 and is set to exhibit a growth rate of 25% from 2022 to 2030. The proliferation of remote working trend has necessitated the virtual connection between teams to help them connect and collaborate with tools essential to do their job. Also, the emergence of several collaboration tools, and the integration of advanced features, including chat, live video, real-time audio, and screen sharing, will boost the UCaaS demand for video conferencing meetings.

The large enterprises segment held nearly 70% of the unified communications as a service market revenue share in 2021 and is anticipated to record an appreciable valuation by 2030. The proliferating BYOD (Bring Your Own Device) trend and increased adoption of remote working and work-from-home culture have bolstered the demand for efficient communication in business.

The group communication segment is predicted to register 20% gains through 2030. Rocket fueled by the COVID-19 pandemic, conversational businesses have gained popularity in recent years, bolstering segment growth. Moreover, the growing demand to integrate efficient collaboration and planning across organizations may help group communication make its way through the mainstream in the forthcoming years.

Global UCaaS Market, By Application

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Healthcare application is speculated to account for nearly 20% of the market share by 2030. The ongoing technological advancements in the healthcare industry, resulting in the expansion of digital infrastructure and integration of novel communication tools will facilitate the market expansion. The emerging necessity to establish interconnection among the hospital care teams to enable timely and precise patient diagnosis and treatment may augment the UCaaS market forecast.

Europe UCaaS Market Size By Country

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Regionally, the Europe Unified Communications as a Service market is projected to hold over 20% of the revenue share in 2030. The increasing emphasis on privacy protection and data security in countries such as Germany and France may back the regional growth. In addition, the rapid expansion of the IT and telecom infrastructure across the region has fostered the deployment of UCaaS solutions, generating revenues.

Unified Communications as a Service Market Share

Notable players participating in the UCaaS market include

  • Microsoft Corporation
  • Zoom Video
  • Cisco
  • NEC Corporation

These companies have been strengthening their industry position by implementing necessary strategic measures such as M&A, collaborations, partnerships, and others to improve the existing offering and introduce new products.

Impact of COVID-19 Pandemic

The onset of the COVID-19 pandemic positively impacted the Unified Communications as a Service market. The imposition of social distancing norms and strict regulatory measures during the crisis accelerated the shift towards digitalization with organizations adopting several measures to ensure employee safety and continue business operations. A significant rise in the number of cases and the growing severity of the viral transmission encouraged businesses to reconsider future working trends and introduce remote working and work-from-home policies.

This market research report on unified communication as a service (UCaaS) includes in-depth coverage of the industry with estimates & forecast in terms of revenue in USD from 2018 to 2030, for the following segments:

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Market Forecast, By Offering

  • Telephony
  • Meetings
    • Audio conferencing
    • Video conferencing
  • Messaging
    • One-to-one communication
    • Group communication
  • Software clients
  • Communication APIs
  • Others

Market Forecast,, By Enterprise Size

  • SMEs
  • Large enterprises

Market Forecast,, By Architecture

  • Single tenant UCaaS
  • Multi-tenant UCaaS

Market Forecast,, By Application

  • BFSI
  • Healthcare
  • IT & Telecom
  • Government & Public Sector
  • Retail
  • Education
  • Media & Entertainment
  • Others

The above information has been provided for the following regions and countries:

  • North America
    • U.S.
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Italy
    • Spain
    • Netherlands
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia & New Zealand (ANZ)
    • Singapore
  • Latin America
    • Brazil
    • Mexico
    • Argentina
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • South Africa
    • Israel


Authors: Preeti Wadhwani

Frequently Asked Questions (FAQ) :

The market size of Unified Communications as a Service (UCaaS) surpassed USD 25 billion in 2021 and is likely to exhibit over 20% CAGR between 2022 and 2030, driven by the notable surge in mobile internet users globally.

The video conferencing segment is expected to expand at more than 25% growth rate from 2022 to 2030 due to the proliferation of remote working trends.

The group communication segment of Unified Communications as a Service (UCaaS) market is anticipated to approximately 20% gains through 2030 and is set to progress lucrative revenues by 2030 due to the emergence of conversational businesses across the globe.

Major companies participating in the UCaaS market include Microsoft Corporation, Zoom Video, Cisco, and NEC Corporation.

Unified Communications as a Service Market Scope

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Premium Report Details

  • Base Year: 2021
  • Companies covered: 22
  • Tables & Figures: 629
  • Countries covered: 21
  • Pages: 327
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