Outsourced Customer Care Services Market Share

Outsourced Customer Care Services Market Share

Industry players include:

• Aegis
• Synnex Corporation
• Accenture
• Expert Global Solutions
• Amdocs
• StarTek
• Convergys Corporation
• Transcom Worldwide

Owing to the presence of several industry players, players are concentrating on expanding their services and increasing acquisitions to gain prominence. For instance, in 2015, Microsoft Corp and Infosys partnered to provide the Finacle suite of solutions on Microsoft Azure. Outsourced customer care services market players have to comply with varying consumer requirements and deliver multichannel solutions.
 

Vendor selection is the major decision maker for this process. Companies conduct numerous tests to confirm that they are commencing outsourcing with a reliable vendor. The growing usage of cloud-based and host-based services have made them relatively inexpensive and has increased the penetration into SMBs resulting in an increase in the market growth.