Outsourced Customer Care Services Market Size By Service (CRM Technology Hosting, Fulfillment/Logistics, Customer Interaction), Industry Analysis Report, Regional Outlook, Growth Potential, Price Trends, Competitive Market Share & Forecast, 2017 – 2024

Published Date: May 2017  |  Report ID: GMI126  |  Authors: Preeti Wadhwani, Saloni Gankar

Report Format: PDF   |   Pages: 120   |   Base Year: 2016




Summary Table of Contents Industry Coverage Methodology

Report Content

Chapter 1   Methodology & Scope

1.1    Methodology

1.1.1    Initial data exploration

1.1.2    Statistical model and forecast

1.1.3    Industry insights and validation

1.1.4    Definition and forecast parameters

1.2    Data Sources

1.2.1    Primary

1.2.2    Secondary

Chapter 2   Executive Summary

2.1    Outsourced customer care services industry 3600 synopsis, 2013 - 2024

2.1.1    Business trends

2.1.2    Regional trends

Chapter 3   Outsourced Customer Care Services Industry Insights

3.1    Industry segmentation

3.2    Industry size and forecast, 2013 - 2024

3.3    Industry ecosystem analysis

3.3.1    Vendor matrix

3.4    Technology & innovation landscape

3.5    Regulatory landscape

3.5.1    U.S.

3.5.2    Europe

3.5.3    APAC

3.5.4    RoW

3.6    Industry impact forces

3.6.1    Growth drivers

3.6.1.1   Transition towards host based customer service

3.6.1.2   Demand for low cost services

3.6.1.3   Low cost of resources

3.6.1.4   Presence of bilingual and multi lingual agents

3.6.1.5   Rising demand and presence of tax free zones

3.6.2    Industry pitfalls & challenges

3.6.2.1   Lack of transparency

3.6.2.2   Hidden costs associated with outsourcing

3.7    Growth potential analysis

3.8    Competitive landscape, 2016

3.9.1    Strategy dashboard

3.9    Porter’s analysis

3.10   PESTEL analysis

Chapter 4   Outsourced Customer Care Services Market, by Service

4.1    Global outsourced customer care services market share by service, 2016 & 2024

4.2    CRM technology hosting

4.2.1    CRM technology hosting market, 2013 - 2024

4.2.2    CRM technology hosting market, by region, 2013 - 2024

4.3    Fulfillment/Logistics

4.3.1    Fulfillment/Logistics market, 2013 - 2024

4.3.2    Fulfillment/Logistics market, by region, 2013 - 2024

4.4    Customer interaction

4.4.1    Customer interaction market, 2013 - 2024

4.4.2    Customer interaction market, by region, 2013 - 2024

Chapter 5   Outsourced Customer Care Services Market, by Region

6.1    Global outsourced customer care services market share by region, 2016 & 2024

6.2    North America

6.2.1    North America outsourced customer care services market, 2013 - 2024

6.2.2    North America market estimates and forecast, by service, 2013 - 2024

6.2.3    U.S.

6.2.3.1    U.S. outsourced customer care services market, 2013 – 2024

6.2.3.2    U.S. market by service, 2013 - 2024

6.2.4    Canada

6.2.4.1    Canada outsourced customer care services market, 2013 – 2024

6.2.4.2    Canada market by service, 2013 - 2024

6.3    Europe

6.3.1    Europe outsourced customer care services market, 2013 - 2024

6.3.2    Europe market estimates and forecast, by service, 2013 - 2024

6.3.3    Germany

6.3.3.1    Germany outsourced customer care services market, 2013 – 2024

6.3.3.2    Germany market by service, 2013 - 2024

6.3.4    UK

6.3.5.1    UK outsourced customer care services market, 2013 – 2024

6.3.5.2    UK market by service, 2013 - 2024

6.3.5    France

6.3.5.1    France outsourced customer care services market, 2013 – 2024

6.3.5.2    France market by service, 2013 - 2024

6.3.6    Italy

6.3.6.1    Italy outsourced customer care services market, 2013 – 2024

6.3.6.3    Italy market by service, 2013 - 2024

6.3.7    Czech Republic

6.3.7.1    Czech Republic outsourced customer care services market, 2013 – 2024

6.3.7.2    Czech Republic market by service, 2013 – 2024

6.3.8    Spain

6.3.8.1    Spain outsourced customer care services market, 2013 – 2024

6.3.8.2    Spain market by service, 2013 – 2024

6.3.9    Poland

6.3.8.1    Poland outsourced customer care services market, 2013 – 2024

6.3.8.2    Poland market by service, 2013 - 2024

6.4    Asia Pacific

6.4.1    Asia Pacific outsourced customer care services market, 2013 - 2024

6.4.2    Asia Pacific market estimates and forecast, by service, 2013 - 2024

6.4.3    China

6.4.4.1    China outsourced customer care services market, 2013 – 2024

6.4.4.2    China market by service, 2013 - 2024

6.4.4    Japan

6.4.4.1    Japan outsourced customer care services market, 2013 – 2024

6.4.4.2    Japan market by service, 2013 - 2024

6.4.5    Philippines

6.4.5.1    Philippines outsourced customer care services market, 2013 – 2024

6.4.5.2    Philippines market by service, 2013 - 2024

6.4.6    India

6.4.6.1    India outsourced customer care services market, 2013 – 2024

6.4.6.3    India market by service, 2013 – 2024

6.4.6    Australia

6.4.6.1    Australia outsourced customer care services market, 2013 – 2024

6.4.6.3    Australia market by service, 2013 - 2024

6.5    Latin America

6.5.1    Latin America outsourced customer care services market, 2013 - 2024

6.5.2    Latin America market estimates and forecast, by service, 2013 - 2024

6.5.3    Brazil

6.5.3.1    Brazil outsourced customer care services market, 2013 – 2024

6.5.3.2    Brazil market by service, 2013 - 2024

6.5.4    Mexico

6.5.4.1    Mexico outsourced customer care services market, 2013 – 2024

6.5.5.2    Mexico market by service, 2013 - 2024

6.6    MEA

6.6.1    MEA outsourced customer care services market, 2013 - 2024

6.6.2    MEA market estimates and forecast, by service, 2013 – 2024

6.5.3    South Africa

6.5.4.1    South Africa outsourced customer care services market, 2013 – 2024

6.5.4.2   South Africa market by service, 2013 - 2024

Chapter 7   Company Profiles

7.1    Accenture

7.1.1    Business Overview

7.1.2    Financial Data

7.1.3    Product Landscape

7.1.4    Strategic Outlook

7.1.5    SWOT Analysis

7.2    Aegis

7.2.1    Business Overview

7.2.2    Financial Data

7.2.3    Product Landscape

7.2.4    Strategic Outlook

7.2.5    SWOT Analysis

7.3    Alorica

7.3.1    Business Overview

7.3.2    Financial Data

7.3.3    Product Landscape

7.3.4    Strategic Outlook

7.2.5    SWOT Analysis

7.4    Amdocs

7.4.1    Business Overview

7.4.2    Financial Data

7.4.3    Product Landscape

7.4.4    Strategic Outlook

7.2.5    SWOT Analysis

7.5    Convergys Corporation

7.5.1    Business Overview

7.5.2    Financial Data

7.5.3    Product Landscape

7.5.4    Strategic Outlook

7.2.5    SWOT Analysis

7.6    Expert Global Solutions

7.6.1    Business Overview

7.6.2    Financial Data

7.6.3    Product Landscape

7.6.4    Strategic Outlook

7.2.5    SWOT Analysis

7.7    Infosys

7.7.1    Business Overview

7.7.2    Financial Data

7.7.3    Product Landscape

7.7.4    Strategic Outlook

7.2.5    SWOT Analysis

7.8    Sitel Worldwide Corporation

7.8.1    Business Overview

7.8.2    Financial Data

7.8.3    Product Landscape

7.8.4    Strategic Outlook

7.2.5    SWOT Analysis

7.9    SPi Global

7.9.1    Business Overview

7.9.2    Financial Data

7.9.3    Product Landscape

7.9.4    Strategic Outlook

7.2.5    SWOT Analysis

7.10   StarTek Inc.

7.10.1    Business Overview

7.10.2    Financial Data

7.10.3    Product Landscape

7.10.4    Strategic Outlook

7.2.5    SWOT Analysis

7.11   Sykes Enterprises

7.11.1    Business Overview

7.11.2    Financial Data

7.11.3    Product Landscape

7.11.4    Strategic Outlook

7.2.5    SWOT Analysis

7.12   Synnex Corporation

7.12.1    Business Overview

7.12.2    Financial Data

7.12.3    Product Landscape

7.12.4    Strategic Outlook

7.2.5    SWOT Analysis

7.13   Teleperformance

7.13.1    Business Overview

7.13.2    Financial Data

7.13.3    Product Landscape

7.13.4    Strategic Outlook
 

7.2.5    SWOT Analysis

7.14   TeleTech Holdings Inc.

7.13.1    Business Overview

7.13.2    Financial Data

7.13.3    Product Landscape

7.13.4    Strategic Outlook

7.2.5    SWOT Analysis

7.15   Transcom Worldwide

7.13.1    Business Overview

7.13.2    Financial Data

7.13.3    Product Landscape

7.13.4    Strategic Outlook

7.2.5    SWOT Analysis

7.16   West Corporation

7.13.1    Business Overview

7.13.2    Financial Data

7.13.3    Product Landscape

7.13.4    Strategic Outlook

7.2.5    SWOT Analysis

Data Tables

TABLE 1    Outsourced customer care services industry 360° synopsis, 2013 – 2024

TABLE 2    Global outsourced customer care services market revenue, 2013 - 2024

TABLE 3    Global market revenue by region, (USD Billion), 2013 - 2024

TABLE 4    Global market revenue by service, (USD Billion), 2013 - 2024

TABLE 5    Key company analysis, 2016

TABLE 6    Global customer interaction market demand (USD Billion), 2013 - 2024

TABLE 7    Global customer interaction demand by region (USD Billion), 2013 - 2024

TABLE 8    Global CRM technology hosting market demand (USD Billion), 2013 - 2024

TABLE 9    Global CRM technology hosting market demand by region (USD Billion), 2012 – 2022

TABLE 10    Global fulfillment/logistics market demand (USD Billion), 2013 - 2024

TABLE 11    Global fulfillment/logistics demand by region (USD Billion), 2013 - 2024

TABLE 12    North America market by service (USD Billion), 2013 - 2024

TABLE 13    North America customer interaction service market (USD Billion), 2013 – 2024

TABLE 14    North America CRM technology hosting market (USD Billion), 2013 - 2024

TABLE 15    North America fulfillment/logistics market (USD Billion), 2013 - 2024

TABLE 16    Europe market by service (USD Billion), 2013 - 2024

TABLE 17    Europe customer interaction service market (USD Billion), 2013 – 2024

TABLE 18    Europe CRM technology hosting market (USD Billion), 2013 - 2024

TABLE 19    Europe fulfillment/logistics market (USD Billion), 2013 - 2024

TABLE 20    Asia Pacific market by service (USD Billion), 2013 - 2024

TABLE 21    Asia Pacific customer interaction service market by service (USD Billion), 2013 –2024

TABLE 22    Asia Pacific CRM technology hosting market (USD Billion), 2013 - 2024

TABLE 23    Asia Pacific fulfillment/logistics market (USD Billion), 2013 - 2024

TABLE 24    Latin America market by service (USD Billion), 2013 – 2024

TABLE 25    Latin America customer interaction service market by service (USD Billion), 2013 – 2024

TABLE 26    Latin America CRM technology hosting market (USD Billion), 2013 - 2024

TABLE 27    Latin America fulfillment/logistics market (USD Billion), 2013 - 2024

TABLE 28    MEA market by service (USD Billion), 2013 - 2024

TABLE 29    MEA customer interaction service market by service (USD Billion), 2013 – 2024

TABLE 30    MEA CRM technology hosting market (USD Billion), 2013 - 2024

TABLE 31    MEA fulfillment/logistics market (USD Billion), 2013 - 2024
 

Charts & Figures

FIG. 1    Industry segmentation

FIG. 2    Global outsourced customer care services market, 2013 - 2024 (USD Billion)

FIG. 3    Industry ecosystem analysis

FIG. 4    Industry impact forces

FIG. 5    Growth potential analysis

FIG. 6    Porter’s analysis

FIG. 7    PESTEL analysis

FIG. 8    Outsourced customer service market share by service, 2013 & 2024

FIG. 9    Global customer interaction demand (USD Billion), 2013 - 2024

FIG. 10    Global fulfillment/logistics demand (USD Billion), 2013 - 2024

FIG. 11    Global CRM technology hosting demand (USD Billion), 2013 - 2024

FIG. 12    Outsourced customer care services market share by region, 2013 & 2024

FIG. 13    North America market by service (USD Billion), 2013 – 2024

FIG. 14    Europe market by service (USD Billion), 2013 - 2024

FIG. 15    Asia Pacific market by service (USD Billion), 2013 - 2024

FIG. 16    Latin America market by service (USD Billion), 2013 – 2024

FIG. 17    MEA market by service (USD Billion), 2013 - 2024

 

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Premium Report Details

  • Published Date: May 2017
  • Pages: 120
  • Tables: 31
  • Charts / Figures: 17
  • Companies covered: 16
  • Countries covered: 17

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