Home > Electronics & Media > Outsourced Customer Care Services Market > Table of Contents
Report Content
Chapter 1 Methodology & Scope
1.1 Methodology
1.1.1 Initial data exploration
1.1.2 Statistical model and forecast
1.1.3 Industry insights and validation
1.1.4 Definition and forecast parameters
1.2 Data Sources
1.2.1 Primary
1.2.2 Secondary
Chapter 2 Executive Summary
2.1 Outsourced customer care services industry 3600 synopsis, 2013 - 2024
2.1.1 Business trends
2.1.2 Regional trends
Chapter 3 Outsourced Customer Care Services Industry Insights
3.1 Industry segmentation
3.2 Industry size and forecast, 2013 - 2024
3.3 Industry ecosystem analysis
3.3.1 Vendor matrix
3.4 Technology & innovation landscape
3.5 Regulatory landscape
3.5.1 U.S.
3.5.2 Europe
3.5.3 APAC
3.5.4 RoW
3.6 Industry impact forces
3.6.1 Growth drivers
3.6.1.1 Transition towards host based customer service
3.6.1.2 Demand for low cost services
3.6.1.3 Low cost of resources
3.6.1.4 Presence of bilingual and multi lingual agents
3.6.1.5 Rising demand and presence of tax free zones
3.6.2 Industry pitfalls & challenges
3.6.2.1 Lack of transparency
3.6.2.2 Hidden costs associated with outsourcing
3.7 Growth potential analysis
3.8 Competitive landscape, 2016
3.9.1 Strategy dashboard
3.9 Porter’s analysis
3.10 PESTEL analysis
Chapter 4 Outsourced Customer Care Services Market, by Service
4.1 Global outsourced customer care services market share by service, 2016 & 2024
4.2 CRM technology hosting
4.2.1 CRM technology hosting market, 2013 - 2024
4.2.2 CRM technology hosting market, by region, 2013 - 2024
4.3 Fulfillment/Logistics
4.3.1 Fulfillment/Logistics market, 2013 - 2024
4.3.2 Fulfillment/Logistics market, by region, 2013 - 2024
4.4 Customer interaction
4.4.1 Customer interaction market, 2013 - 2024
4.4.2 Customer interaction market, by region, 2013 - 2024
Chapter 5 Outsourced Customer Care Services Market, by Region
6.1 Global outsourced customer care services market share by region, 2016 & 2024
6.2 North America
6.2.1 North America outsourced customer care services market, 2013 - 2024
6.2.2 North America market estimates and forecast, by service, 2013 - 2024
6.2.3 U.S.
6.2.3.1 U.S. outsourced customer care services market, 2013 – 2024
6.2.3.2 U.S. market by service, 2013 - 2024
6.2.4 Canada
6.2.4.1 Canada outsourced customer care services market, 2013 – 2024
6.2.4.2 Canada market by service, 2013 - 2024
6.3 Europe
6.3.1 Europe outsourced customer care services market, 2013 - 2024
6.3.2 Europe market estimates and forecast, by service, 2013 - 2024
6.3.3 Germany
6.3.3.1 Germany outsourced customer care services market, 2013 – 2024
6.3.3.2 Germany market by service, 2013 - 2024
6.3.4 UK
6.3.5.1 UK outsourced customer care services market, 2013 – 2024
6.3.5.2 UK market by service, 2013 - 2024
6.3.5 France
6.3.5.1 France outsourced customer care services market, 2013 – 2024
6.3.5.2 France market by service, 2013 - 2024
6.3.6 Italy
6.3.6.1 Italy outsourced customer care services market, 2013 – 2024
6.3.6.3 Italy market by service, 2013 - 2024
6.3.7 Czech Republic
6.3.7.1 Czech Republic outsourced customer care services market, 2013 – 2024
6.3.7.2 Czech Republic market by service, 2013 – 2024
6.3.8 Spain
6.3.8.1 Spain outsourced customer care services market, 2013 – 2024
6.3.8.2 Spain market by service, 2013 – 2024
6.3.9 Poland
6.3.8.1 Poland outsourced customer care services market, 2013 – 2024
6.3.8.2 Poland market by service, 2013 - 2024
6.4 Asia Pacific
6.4.1 Asia Pacific outsourced customer care services market, 2013 - 2024
6.4.2 Asia Pacific market estimates and forecast, by service, 2013 - 2024
6.4.3 China
6.4.4.1 China outsourced customer care services market, 2013 – 2024
6.4.4.2 China market by service, 2013 - 2024
6.4.4 Japan
6.4.4.1 Japan outsourced customer care services market, 2013 – 2024
6.4.4.2 Japan market by service, 2013 - 2024
6.4.5 Philippines
6.4.5.1 Philippines outsourced customer care services market, 2013 – 2024
6.4.5.2 Philippines market by service, 2013 - 2024
6.4.6 India
6.4.6.1 India outsourced customer care services market, 2013 – 2024
6.4.6.3 India market by service, 2013 – 2024
6.4.6 Australia
6.4.6.1 Australia outsourced customer care services market, 2013 – 2024
6.4.6.3 Australia market by service, 2013 - 2024
6.5 Latin America
6.5.1 Latin America outsourced customer care services market, 2013 - 2024
6.5.2 Latin America market estimates and forecast, by service, 2013 - 2024
6.5.3 Brazil
6.5.3.1 Brazil outsourced customer care services market, 2013 – 2024
6.5.3.2 Brazil market by service, 2013 - 2024
6.5.4 Mexico
6.5.4.1 Mexico outsourced customer care services market, 2013 – 2024
6.5.5.2 Mexico market by service, 2013 - 2024
6.6 MEA
6.6.1 MEA outsourced customer care services market, 2013 - 2024
6.6.2 MEA market estimates and forecast, by service, 2013 – 2024
6.5.3 South Africa
6.5.4.1 South Africa outsourced customer care services market, 2013 – 2024
6.5.4.2 South Africa market by service, 2013 - 2024
Chapter 7 Company Profiles
7.1 Accenture
7.1.1 Business Overview
7.1.2 Financial Data
7.1.3 Product Landscape
7.1.4 Strategic Outlook
7.1.5 SWOT Analysis
7.2 Aegis
7.2.1 Business Overview
7.2.2 Financial Data
7.2.3 Product Landscape
7.2.4 Strategic Outlook
7.2.5 SWOT Analysis
7.3 Alorica
7.3.1 Business Overview
7.3.2 Financial Data
7.3.3 Product Landscape
7.3.4 Strategic Outlook
7.2.5 SWOT Analysis
7.4 Amdocs
7.4.1 Business Overview
7.4.2 Financial Data
7.4.3 Product Landscape
7.4.4 Strategic Outlook
7.2.5 SWOT Analysis
7.5 Convergys Corporation
7.5.1 Business Overview
7.5.2 Financial Data
7.5.3 Product Landscape
7.5.4 Strategic Outlook
7.2.5 SWOT Analysis
7.6 Expert Global Solutions
7.6.1 Business Overview
7.6.2 Financial Data
7.6.3 Product Landscape
7.6.4 Strategic Outlook
7.2.5 SWOT Analysis
7.7 Infosys
7.7.1 Business Overview
7.7.2 Financial Data
7.7.3 Product Landscape
7.7.4 Strategic Outlook
7.2.5 SWOT Analysis
7.8 Sitel Worldwide Corporation
7.8.1 Business Overview
7.8.2 Financial Data
7.8.3 Product Landscape
7.8.4 Strategic Outlook
7.2.5 SWOT Analysis
7.9 SPi Global
7.9.1 Business Overview
7.9.2 Financial Data
7.9.3 Product Landscape
7.9.4 Strategic Outlook
7.2.5 SWOT Analysis
7.10 StarTek Inc.
7.10.1 Business Overview
7.10.2 Financial Data
7.10.3 Product Landscape
7.10.4 Strategic Outlook
7.2.5 SWOT Analysis
7.11 Sykes Enterprises
7.11.1 Business Overview
7.11.2 Financial Data
7.11.3 Product Landscape
7.11.4 Strategic Outlook
7.2.5 SWOT Analysis
7.12 Synnex Corporation
7.12.1 Business Overview
7.12.2 Financial Data
7.12.3 Product Landscape
7.12.4 Strategic Outlook
7.2.5 SWOT Analysis
7.13 Teleperformance
7.13.1 Business Overview
7.13.2 Financial Data
7.13.3 Product Landscape
7.13.4 Strategic Outlook
7.2.5 SWOT Analysis
7.14 TeleTech Holdings Inc.
7.13.1 Business Overview
7.13.2 Financial Data
7.13.3 Product Landscape
7.13.4 Strategic Outlook
7.2.5 SWOT Analysis
7.15 Transcom Worldwide
7.13.1 Business Overview
7.13.2 Financial Data
7.13.3 Product Landscape
7.13.4 Strategic Outlook
7.2.5 SWOT Analysis
7.16 West Corporation
7.13.1 Business Overview
7.13.2 Financial Data
7.13.3 Product Landscape
7.13.4 Strategic Outlook
7.2.5 SWOT Analysis
Data Tables
TABLE 1 Outsourced customer care services industry 360° synopsis, 2013 – 2024
TABLE 2 Global outsourced customer care services market revenue, 2013 - 2024
TABLE 3 Global market revenue by region, (USD Billion), 2013 - 2024
TABLE 4 Global market revenue by service, (USD Billion), 2013 - 2024
TABLE 5 Key company analysis, 2016
TABLE 6 Global customer interaction market demand (USD Billion), 2013 - 2024
TABLE 7 Global customer interaction demand by region (USD Billion), 2013 - 2024
TABLE 8 Global CRM technology hosting market demand (USD Billion), 2013 - 2024
TABLE 9 Global CRM technology hosting market demand by region (USD Billion), 2012 – 2022
TABLE 10 Global fulfillment/logistics market demand (USD Billion), 2013 - 2024
TABLE 11 Global fulfillment/logistics demand by region (USD Billion), 2013 - 2024
TABLE 12 North America market by service (USD Billion), 2013 - 2024
TABLE 13 North America customer interaction service market (USD Billion), 2013 – 2024
TABLE 14 North America CRM technology hosting market (USD Billion), 2013 - 2024
TABLE 15 North America fulfillment/logistics market (USD Billion), 2013 - 2024
TABLE 16 Europe market by service (USD Billion), 2013 - 2024
TABLE 17 Europe customer interaction service market (USD Billion), 2013 – 2024
TABLE 18 Europe CRM technology hosting market (USD Billion), 2013 - 2024
TABLE 19 Europe fulfillment/logistics market (USD Billion), 2013 - 2024
TABLE 20 Asia Pacific market by service (USD Billion), 2013 - 2024
TABLE 21 Asia Pacific customer interaction service market by service (USD Billion), 2013 –2024
TABLE 22 Asia Pacific CRM technology hosting market (USD Billion), 2013 - 2024
TABLE 23 Asia Pacific fulfillment/logistics market (USD Billion), 2013 - 2024
TABLE 24 Latin America market by service (USD Billion), 2013 – 2024
TABLE 25 Latin America customer interaction service market by service (USD Billion), 2013 – 2024
TABLE 26 Latin America CRM technology hosting market (USD Billion), 2013 - 2024
TABLE 27 Latin America fulfillment/logistics market (USD Billion), 2013 - 2024
TABLE 28 MEA market by service (USD Billion), 2013 - 2024
TABLE 29 MEA customer interaction service market by service (USD Billion), 2013 – 2024
TABLE 30 MEA CRM technology hosting market (USD Billion), 2013 - 2024
TABLE 31 MEA fulfillment/logistics market (USD Billion), 2013 - 2024
Charts & Figures
FIG. 1 Industry segmentation
FIG. 2 Global outsourced customer care services market, 2013 - 2024 (USD Billion)
FIG. 3 Industry ecosystem analysis
FIG. 4 Industry impact forces
FIG. 5 Growth potential analysis
FIG. 6 Porter’s analysis
FIG. 7 PESTEL analysis
FIG. 8 Outsourced customer service market share by service, 2013 & 2024
FIG. 9 Global customer interaction demand (USD Billion), 2013 - 2024
FIG. 10 Global fulfillment/logistics demand (USD Billion), 2013 - 2024
FIG. 11 Global CRM technology hosting demand (USD Billion), 2013 - 2024
FIG. 12 Outsourced customer care services market share by region, 2013 & 2024
FIG. 13 North America market by service (USD Billion), 2013 – 2024
FIG. 14 Europe market by service (USD Billion), 2013 - 2024
FIG. 15 Asia Pacific market by service (USD Billion), 2013 - 2024
FIG. 16 Latin America market by service (USD Billion), 2013 – 2024
FIG. 17 MEA market by service (USD Billion), 2013 - 2024