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Call Center AI Market Share

Report ID: GMI6766
Published Date: Sep 2023
Report Format: PDF

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Call Center AI Market Share

The major companies operating in the call center AI industry are:

IBM Corporation
Google LLC
Microsoft Corporation
Oracle Corporation
SAP SE
Amazon Web Services
Genesys

These companies are focused on strategic partnerships, new product launches, and commercialization efforts for market expansion. They are also heavily investing in research ideas to introduce innovative products and garner the maximum market revenue.

Authors: Preeti Wadhwani

Frequently Asked Questions (FAQ) :

The market size of call center AI reached USD 1.8 billion in 2023 and is set to witness 19.5% CAGR from 2024 to 2032, due to the rising cost of hiring & retaining call center agents and the increasing need for improved customer services worldwide.

The solution component segment held over 60% of the market share in 2023, on account of the increasing preference for versatile & specialized AI tools.

North America market registered over 30% of the revenue share in 2023, owing to the presence of mature tech ecosystem in the region.

IBM Corporation, Google LLC, Microsoft Corporation, Oracle Corporation, SAP SE, Amazon Web Services, and Genesys are some of the major call center AI companies worldwide.