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Enhanced digital customer portals in the air freight forwarding system industry are proving to be lucrative by significantly improving operational efficiency and customer satisfaction. These portals streamline booking processes, provide real-time tracking, and enhance communication between stakeholders. For instance, in May 2023, DHL Global Forwarding unveiled its enhanced digital customer portal at the transport logistic trade fair in Munich. The demonstration showcased the portal's capabilities and the benefits it offers to DHL customers. By examining aspects, such as performance, resilience, and sustainability, the myDHLi development team collected user feedback to identify ways to enhance customers' performance & productivity through the portal.