Home > Healthcare > Healthcare IT > Payer/Provider Solutions > Patient Referral Tracking Systems Market

Patient Referral Tracking Systems Market - By Type (Inbound, Outbound), Deployment Mode (Cloud-based, On-premise), End-user (Healthcare Providers, Healthcare Payers, Patients), Global Forecast, 2024 – 2032

  • Report ID: GMI8356
  • Published Date: Mar 2024
  • Report Format: PDF

Patient Referral Tracking Systems Market Size

Patient Referral Tracking Systems Market size was valued at USD 9.1 billion in 2023 and is predicted to showcase growth of 17.2% from 2024 to 2032. The growth of this market can be attributed to factors such as growing demand for coordinated care, increasing government initiatives to incorporate IT solutions in healthcare systems, and rising adoption of referral management systems.

Patient Referral Tracking Systems Market

Also, the high adoption of cloud-based solutions, growing focus on interoperability and data exchange, advanced analytics and reporting capabilities are expected to fuel the growth market as healthcare organizations seek innovative solutions to improve care coordination, enhance patient outcomes, and adapt to evolving healthcare delivery models and regulatory requirements.

Patient referral tracking systems are software solutions designed to manage and monitor the process of patient referrals within healthcare organizations. These systems streamline the referral process, ensuring that patients are efficiently referred from one healthcare provider to another, such as from a primary care physician to a specialist or from one specialty department to another within a hospital. Patient referral tracking systems facilitate communication between referring and receiving healthcare providers, track the status of referrals, manage appointments, share clinical information, and ensure compliance with relevant regulations.

Patient Referral Tracking Systems Market Trends

  • Globally, governments are increasingly recognizing the potential benefits of incorporating healthcare IT solutions into healthcare systems to improve efficiency, quality of care, and patient outcomes. For instance, the Argentine Ministry of Health launched The National Digital Data Network in April 2019 that would allow care centers to access patient data more securely through standardized integration among providers. Such initiatives & programs, and regulatory mandates aimed at promoting the adoption of IT solutions in healthcare are driving the growth of patient referral management systems.
  • In addition, patient referral tracking systems help providers track referrals, manage appointment scheduling, monitor referral status, and coordinate care for patients across different specialties and healthcare settings.

Patient Referral Tracking Systems Market Analysis

Patient Referral Tracking Systems Market, By Type, 2021 – 2032 (USD Billion)

The market based on type is segmented into inbound and outbound. The inbound segment accounted for majority of business share of 75.7% in 2023.

  • Inbound patient referral tracking systems facilitate timely access to specialty care, effective communication between providers, and enhanced care coordination. By ensuring that patients receive the right care at the right time, these systems contribute to improved patient outcomes, which drives the demand for their adoption.
  • Further, with these types of systems, the healthcare organizations benefit from increased operational efficiency, reduced costs, and improved productivity. In addition to this, they increase providers satisfaction, builds better referral network management, and improves patient outcomes.


Patient Referral Tracking Systems Market, By Deployment Mode (2023)

The patient referral tracking systems based on deployment mode is classified into cloud-based and on-premises. The cloud-based segment was valued at USD 6.2 billion in 2023.

  • The scalability, cost-efficiency, accessibility, data security, rapid deployment & updates, and integration capabilities offered by cloud-based patient referral tracking systems make them a preferred choice for healthcare organizations seeking to modernize their referral management processes and enhance care coordination.

Based on end-users, the patient referral tracking systems is divided into healthcare providers, healthcare payers, patients, and other end-users. The healthcare providers segment is predicted to reach USD 18.9 billion by 2032.

  • Healthcare providers, including hospitals, clinics, and medical practices, are the primary users of patient referral tracking systems. They are often the initial point of contact for patients seeking treatment for a variety of general and specialized health concerns. Therefore, providers have a significant patient base enabling them to refer individuals to various hospitals and specialized services as needed.
  • Moreover, by using patient referral tracking systems, healthcare providers can reduce delays in care, prevent duplication of services, and improve patient outcomes by facilitating prompt diagnosis and treatment.


North America Patient Referral Tracking Systems Market, 2020 – 2032 (USD Billion)

North America patient referral tracking systems market accounted for USD 4.4 billion revenue in 2023 and is anticipated to grow at CAGR of 17% from 2024 - 2032.

  • North America, particularly the U.S. possesses a highly developed healthcare infrastructure with advanced medical facilities, a large network of healthcare providers, and sophisticated healthcare delivery systems. This infrastructure provides a conducive environment for the adoption of innovative healthcare technologies, including patient referral tracking systems.
  • Additionally, large patient population, technological innovation & adoption, growing emphasis on care coordination and patient-centered care models collectively foster the growth of this region.

Patient Referral Tracking Systems Market Share

The patient referral tracking systems industry is characterized by the presence of several key players offering innovative solutions to healthcare providers. Leading companies in this market include Oracle Corporation, Allscripts Healthcare Solutions, Inc., and Athena Health, among others. These companies compete based on factors such as product features, functionality, interoperability, ease of integration, scalability, pricing, and customer service. Additionally, strategic partnerships, mergers, and acquisitions are common strategies employed by players to expand their market presence, enhance their product portfolios, and gain a competitive advantage.

Patient Referral Tracking Systems Market Companies

Prominent players operating in the patient referral tracking systems industry include:

  • Allscripts Healthcare Solutions, Inc.
  • Athena Health
  • Blockitnow, Inc.
  • Oracle Corporation
  • Eceptionist, Inc.
  • Ehealth Technologies
  • Insync Healthcare
  • Netsmart Technologies, Inc.
  • Optum, Inc.
  • Persistent Systems

Patient Referral Tracking Systems Industry News

  • In October 2023, WellSky launched its WellSky Enterprise Referral Manager. This innovative software solution revolutionizes referral, intake, and customer relationship management (CRM) procedures for home health, hospice, and other home-based care agencies. The launch of the referral software is expected to help the company strengthen its product portfolio and grow their revenue.
  • In December 2019, Eceptionist launched an updated software version featuring eConsult services. This strategic initiative helped the company expand its product offerings, competitive advantages, increased revenue potential, and improved customer satisfaction.

The patient referral tracking systems market research report includes an in-depth coverage of the industry with estimates & forecast in terms of revenue in USD Million from 2018 – 2032 for the following segments:

Click here to Buy Section of this Report

Market, By Type

  • Inbound
  • Outbound

Market, By Deployment Mode

  • Cloud-based
  • On-premise

Market, By End-user

  • Healthcare providers
  • Healthcare payers
  • Patients
  • Other end-users

The above information is provided for the following regions and countries:

  • North America
    • U.S.
    • Canada 
  • Europe
    • Germany
    • UK
    • France
    • Spain
    • Italy
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • Australia
    • Rest of Asia Pacific
  • Latin America
    • Brazil
    • Mexico
    • Rest of Latin America
  • Middle East and Africa
    • South Africa
    • Saudi Arabia
    • Rest of Middle East and Africa


Authors: Mariam Faizullabhoy, Gauri Wani

Frequently Asked Questions (FAQ) :

Patient referral tracking systems market size was USD 9.1 billion in 2023 and is expected to register 17.2% CAGR from 2024-2032 owing to the growing demand for coordinated care and increasing government initiatives to incorporate IT solutions in healthcare systems worldwide.

The inbound segment held 75.7% share in 2023 and is expected to register an appreciable CAGR from 2024-2032 due to their ability to facilitate timely access to specialty care, and effective communication between providers.

North America patient referral tracking systems industry is expected to register 17% CAGR from 2024-2032 due to the presence of highly developed healthcare infrastructure with advanced medical facilities and sophisticated healthcare delivery systems in the region.

Athena Health, Blockitnow, Inc., Oracle Corporation, Eceptionist, Inc., Ehealth Technologies, Insync Healthcare, Netsmart Technologies, Inc., Optum, Inc., and Persistent Systems, are some of the major patient referral tracking systems companies worldwide.

Patient Referral Tracking Systems Market Scope

Buy Now

Premium Report Details

  • Base Year: 2023
  • Companies covered: 10
  • Tables & Figures: 186
  • Countries covered: 19
  • Pages: 102
 Download Free Sample