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Unified Communications & Collaboration Market worth $100 Bn by 2028

  • Published Date: January 27, 2022

Unified Communications & Collaboration (UCC) Market size is set to surpass USD 100 billion by 2028, according to a new research report by Global Market Insights Inc.

Increasing adoption of mobile devices and web-based communication solutions in enterprise environments is likely to fuel the UCC industry growth. The rapidly growing BYOD trend has added to the complexity of handling different communication channels in enterprises. UCC solutions streamline such communication functions easily.

Increasing usage of unified messaging to handle text, voice, and fax messages

The unified messaging platform segment is expected to grow at over 15% CAGR through 2028. Increasing usage of the Unified Messaging System (UMS) across various business enterprises to handle text, voice & fax messages as objects in a mailbox, which a user can access via telephone call or by email is driving the market growth. This UCC system is an approach to transcend and remove media disruptions. The messaging system can process and unify voice mails, emails, and faxes.

Global UCC Market Size By Application

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Growing demand for cloud-based services is spurring segment growth

The cloud-based UCC segment held around 10% of the market share in 2020 on account of increasing enterprise investments in procuring on-premise infrastructure to establish different communication functions and shift to cloud-based communication platforms. Moreover, excellent advantages of scalability and flexibility offered by cloud service providers are anticipated to facilitate the growing adoption of cloud-based UCC solutions.

Browse key industry insights spread across 300 pages with 416 market data tables and 30 figures & charts from the report, “Unified Communications & Collaboration (UCC) Market Size By Platform (Telephony [IP Phones, IP Private Branch Exchange (PBX)], Collaboration [Mobile, Social Network, Video Platform], Unified Messaging [Voicemail, Email, Fax], Conferencing [Audio, Video, Web], Services & Tools), By Deployment Model (On-premise, Cloud/Unified Communications as a Service (UCaaS), Hybrid), By Application (IT & Telecom, BFSI, Public Sector, Retail, Healthcare, Education), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2022 – 2028”, in detail along with the table of contents:


Increasing usage of UCC across the healthcare sector

Due to its dynamic nature, the industry experiences critical conditions and sudden emergencies, which need to be dealt with quickly and with seamless sharing of information. Owing to this profession, healthcare application in the UCC market is estimated to grow resoundingly.

The industry can also reap benefits by offering home healthcare by using mobile or computer devices. Doctors and nurses can save time & expenses by demonstrating wound healing or first aid treatment to patients at the time of emergencies to control the case before help arrives. This can be done via video conferencing, images, and remote patient monitoring. Healthcare via UCC can aid in serving quality care, deliver improved customer services, and smoothen business processes.

Early adoption of modern UCC solutions by enterprises of all sizes in North America

North America unified communications & collaboration market is predicted to generate a revenue of about USD 35 billion by 2028 impelled by technological advancements in UCC solutions by key players operating in the region. Furthermore, U.S. enterprises exhibit high readiness to adopt and implement UCC solutions to effectively manage enterprise communication functions across diverse geographic locations.

Focus on the acquisition of local players to augment market share

Companies are focusing on acquiring UCC players to address the growing market demand. For instance, in April 2020, Verizon Communications Inc. acquired BlueJeans Network, an enterprise-level video conferencing platform provider. This acquisition helped the company to strengthen its UCC portfolio and acquire a competitive position in the market.

Some of the key players operating in the unified communications & collaboration market are 8x8 Inc, Alcatel Lucent Enterprise (Nokia Networks), Avaya Inc. (Avaya Holdings Corporation), BT Group, Cisco Systems Inc., Genesys (Permira), Google LLC, Huawei Technologies Co., Ltd., Microsoft Corporation, Mitel Networks Corporation, NEC Corporation, Nextiva (UnitedWeb), Orange Business Services (Orange), RingCentral Inc., Star2Star Communications, Verizon Communications, Vonage (Vonage Holdings Corp.), Unify (Atos SE), West Corporation, Windstream Holdings, Inc. and Zoom Video Communications, Inc.

Authors: Preeti Wadhwani, Smriti Loomba