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Telecommunication Relay Service (TRS) Market Size By Service (Text-to-Voice, Voice Carry Over, Captioned Telephone Service, IP Captioned Telephone Service, Internet Protocol Relay Service, Video Relay Service), By Technology (IP Relay, Traditional Relay), By End Use (Personal, Government, Enterprise), Industry Analysis Report, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2021 – 2027

  • Report ID: GMI4960
  • Published Date: Feb 2021
  • Report Format: PDF

Industry Trends

Telecommunication Relay Service (TRS) Market size surpassed USD 4 billion in 2020 and is projected to register gains at over 5% CAGR from 2021 to 2027. The TRS industry is witnessing a considerable growth with the growing demand for communication services from individuals with hearing and speech disorders. The technological advancements and availability of sophisticated communication devices supporting diverse communication services are supporting the adoption of telecommunication relay services. Significant technology innovations and supportive government initiatives are propelling the market demand.

A telecommunications relay service (TRS) also known as IP-relay or relay service, allows individuals who are speech impaired, deaf, or hard of hearing to communicate with people who use a standard telephone via communications assistant (CA). A TRS offers voice carry-over (VCO) and hearing carry-over (HCO) options. A VCO allows a person with a hearing impairment to speak directly to other party and then read the response typed by a CA, whereas HCO allows a person with a speech impairment to hear the other party and relay the typed response back to telephone user through the CA.

Telecommunication Relay Service (TRS) Market

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The TRS observed a significant increase in adoption and use across multiple geographies amid the ongoing COVID-19 pandemic. The enterprises in the market offering relay services witnessed a sharp increase in the calls and lack of communication assistants to support the services. Due to these concerns, several government agencies granted industry-wide waivers on relay services to ensure service continuation amid worldwide pandemic. The country-wide lockdowns and restrictions on the public movement fueled the demand for telecommunication relay services.

The TRS market growth is attributed to favorable government initiatives. The government agencies are supporting the enterprises to provide relay services to customers across multiple locations. For instance, in April 2020, the Federal Communications Commission waived off the particular restrictions on recruiting individuals for American Sign Language (ASL) interpretations. This enabled the companies in the industry to strengthen their video relay service delivery and cater to the extensive VRS traffic. Similar activities and partnerships between public & private enterprises will drive the market growth.

Widespread penetration and demand for video relay services to spur market growth of the service segment in the UK

Europe Telecommunication Relay Service (TRS) Market Size

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In the UK, the video relay service segment is poised to dominate the telecommunication relay service market through 2027. The extensive penetration & availability of video relay services from regional enterprises and government agencies is fueling the market demand. For instance, in April 2020, the Department of Work and Pensions launched video relay services for the deaf individuals using universal credit claimants. This launch helped the agency to provide British sign language users with access to the universal credit. Additionally, several regional enterprises are planning to expand their telecommunication relay service network, further enabling market statistics.

Extensive availability of IP-enabled mobile devices and adoption across public organizations to spur the Canada market

In Canada, the IP relay technology segment in the market is expected to see an exponential growth between 2021 and 2027. The extensive penetration of mobile devices supporting IP technology and favorable regulatory framework is boosting segment demand. For instance, Canadian Radio-television and Telecommunications Commission introduced quality standards for enhancing the user experience of massaged relay services. Moreover, the commission mandated the enterprises in the market to provide access to IP relay interfaces. These initiatives followed by consistently increasing network infrastructure are supporting the telecommunication relay service market growth in the country.

Public & private partnerships to augment telecommunication relay service market growth in Japan

Japan Telecommunication Relay Service Market Share

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In Japan, the government use segment is estimated to grow at above 7% CAGR till 2027. The country is witnessing significant initiatives from government agencies to expand the telecommunication relay services across unserved regions. For instance, in January 2021, the Ministry of Internal Affairs and Communications, Japan reported the Nippon Foundation Telecommunication Relay Service to facilitate relay services to regional population. The company scheduled to launch the relay services on July 1, 2021. This will further accelerate the adoption of relay services.

Extensive presence of market players to drive growth in North America

North America TRS Market

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North America is anticipated to observe growth rate of around 5% through 2027 and will dominate the TRS industry. The extensive penetration of enterprises offering relay services and supportive regulatory framework is contributing to the market statistics. For instance, in March 2020, the Federal Communications Commission of the U.S. mandated telecommunication relay service providers in the country to provide flexible work environment to their language interpreters. This helped the companies to facilitate their employees with a remote work environment with additional flexibility. Similarly, the expansive penetration of telecommunication relay services across the region is set to propel market revenue.

Serving large scale population across geographies with advanced TRS to gain a competitive edge in the market

The global market has experience significant partnerships between public and private enterprises to cater the demand. For instance, in April 2020, Convo communications LLC entered into partnership with Deaf Access Services, a non-profit organization. Through this partnership, the companies collaboratively provided mobile video relay services to deaf population quarantined amid COVID-19 pandemic. The individuals across hotels, homes and hospitals were provided with seamless video relay services. This helped the company to strengthen its market position and ensure the telecommunication relay service delivery across geographies.

Some of the key players operating in the TRS market are Avaya Inc., Bell Canada, Captel Inc., Cisco Systems Inc., Convo Communications LLC, KCOM Group Ltd., Purple Communications Inc., Relay UK BT (BT Group Plc), Skype Technologies S.A.R.L., Sorenson Communications LLC, T-Meeting, T-Mobile USA Inc., ZVRS and DeafTawk

This market research report on telecommunication relay service includes in-depth coverage of the industry with estimates & forecast in terms of revenue in USD from 2016 to 2027 for the following segments:

Market, By Service

  • Text-to-Voice
  • Voice Carry Over
  • Captioned Telephone Service
  • IP Captioned Telephone Service
  • Internet Protocol Relay Service
  • Video Relay Service

Market, By Technology

  • IP Relay
  • Traditional Relay

Market, By End Use

  • Personal
  • Government
  • Enterprise

The above information has been provided for the following regions and countries:

  • North America
    • U.S.
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Spain
    • Italy
    • Netherlands
  • Asia Pacific
    • China
    • Japan
    • South Korea
    • India
    • Australia & New Zealand (ANZ)
    • Southeast Asia
  • Latin America
    • Brazil
    • Mexico
    • Colombia
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • South Africa
Authors: Preeti Wadhwani, Smriti Loomba

Frequently Asked Questions (FAQ) :

The global market for TRS was valued at more than USD 4 billion in 2020 and is anticipated to record around 5% CAGR through the period 2021-2027.

The market for video relay services in the U.K. is projected lead the regional TRS market through 2027 with increased availability of the services from enterprises and government agencies.

The Canada market share from IP relay technology segment is expected to register strong growth owing to significant use of mobile phones that support IP framework and regulatory support.

Japan TRS industry share from government end-use sector will witness more than 7% CAGR through 2027 with public efforts to expand telecommunication services in the country.

North America TRS market size is projected to record a CAGR of nearly 5% up to 2027 with a robust support of regulatory frameworks and presence of key service providers.

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Premium Report Details

  • Base Year: 2020
  • Companies covered: 16
  • Tables & Figures: 249
  • Countries covered: 20
  • Pages: 170

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