Telecom Billing and Revenue Management Market - By Component (Solution, Service), By Deployment Model (On-premises, Cloud), By Operator (Mobile Operators, Internet Service Providers) & Forecast 2023 - 2032

Telecom Billing and Revenue Management Market Size

Telecom Billing and Revenue Management Market size was valued at USD 13.3 billion in 2022 and is anticipated to register at a CAGR of over 9% between 2023 and 2032. The rising demand for telecom services is expected to fuel the adoption of billing & revenue management component, driving market growth. As the demand for telecommunications services continues to grow globally, telecom companies must efficiently manage and monetize these services. To achieve this, they require robust billing and revenue management systems that can handle the complexities of diverse service offerings and ensure accurate invoicing, ultimately driving market expansion to meet the evolving needs of the telecom industry.
 

The rising digital transformation initiatives are also fueling market growth. As telecom companies increasingly embrace digitalization to enhance operational efficiency and customer experience, there will be a requirement for advanced billing & revenue management systems. These systems streamline processes, support innovative service offerings, and ensure accurate billing in complex digital ecosystems. The rising focus on digital transformation fuels the demand for sophisticated component, driving the market's growth to cater to evolving telecom industry requirements. For instance, in April 2023, Infosys collaborated with ServiceNow to launch a Live Operations Platform. This platform combines Infosys' industry expertise and digital capabilities with ServiceNow's cloud-based service management component. It offers telecom companies a comprehensive solution for managing customer operations, enhancing the consumer experience, and resolving issues in real-time. Key features include AI-driven automation, self-service portals, and streamlined workflows for customer support.

The complexity of diverse service offerings & pricing plans is a challenge in the telecom billing and revenue management market. Telecom companies offer a wide array of services, each with distinct pricing structures and billing requirements. To address this, advanced billing systems with robust configurability and automation capabilities can be implemented. Additionally, artificial intelligence and machine learning can help analyze customer behavior and usage patterns, enabling more personalized & efficient pricing strategies and ultimately simplifying the management of complex service portfolios.
 

COVID-19 Impact

The inability to physically verify identities posed challenges for organizations during the pandemic. Remote identity verification processes should be secure, compliant & accurate. This requirement led to the adoption of advanced technologies such as facial recognition, document scanning, and biometrics. With lockdowns & social distancing measures, there was a surge in online transactions and remote interactions. These measures also drove the demand for secure telecom billing and revenue management component to facilitate digital onboarding, authentication, and secure access to online services.
 

Telecom Billing and Revenue Management Market Trends

The trend toward subscription-based models in the telecom billing and revenue management industry is increasing. Telecom providers increasingly offer services on a subscription basis, where customers pay recurring fees for access to voice, data, and content. This trend simplifies billing processes, fosters customer loyalty, and ensures predictable revenue streams. Advanced billing systems support these models by automating subscription management, invoicing, and payment collection, facilitating seamless customer experiences in the evolving telecom landscape.
 

The adoption of digital technologies is a prominent trend in the telecom billing and revenue management market. Telecom companies are embracing digital transformation to enhance operational efficiency, customer engagement, and revenue optimization. Advanced telecom network infrastructure leverage digital tools, such as artificial intelligence, natural language process, to automate billing processes, identify revenue opportunities, and personalize pricing models. This digitalization enables real-time billing, predictive analytics, and agile response to market dynamics, resulting in improved customer experiences & competitive advantages and making it a pivotal trend in the evolving telecom industry landscape.
 

Telecom Billing and Revenue Management Market Analysis

Based on component, the telecom billing and revenue management market is divided into solution and service. The solution segment held over 60% market share in 2022. The solution segment is expected to witness substantial growth propelled by an increasing demand for sophisticated billing systems and revenue management component. Telecom providers are seeking advanced solution component that offer real-time billing, personalized pricing, automated revenue assurance, and analytics-driven insights. With the advent of 5G, IoT, and digital transformation initiatives, the solution segment is evolving to support these technologies, making it a critical driver for growth as telecom companies prioritize modernizing their billing and revenue management capabilities.
 

For instance, in May 2023, Telecom Egypt announced its adoption of IBM’s intelligent automation technologies to transform its network operations. The adoption streamlines network operations by automating repetitive tasks, reducing manual intervention, and optimizing resource allocation. This efficiency improvement can be replicated across the telecom sector, leading to cost savings and enhanced performance.
 

Based on deployment model, the telecom billing and revenue management market is categorized into on-premises and cloud. The on-premises segment held around 65% market share in 2022. The on-premises deployment model is anticipated to experience moderate growth driven by the providers’ need to maintain control over their data and operations in their infrastructure due to security & compliance requirements. Additionally, legacy systems and established processes often necessitate on-premises component. As telecom companies modernize their systems while accommodating existing infrastructure, the on-premises deployment model continues to be a relevant choice, contributing to its expected growth in the market.
 

North America led the global telecom billing and revenue management market with a share of over 30% in 2022. The growth is attributed to the rapid adoption of 5G technology in the region, driving the demand for advanced billing and revenue management systems capable of handling the complexities of 5G services and monetization models. North America's leadership in technological advancements and innovation fosters the development of cutting-edge billing component, aligning with the evolving needs of telecom providers. These factors position North America as a growth hub for the market, catering to the demands of a tech-savvy customer base and a dynamic telecommunications industry.
 

For instance, in June 2023, Nokia launched a high gain 5G FWA receiver for North American operators. North American operators can use this technology to expand their 5G network coverage, enabling them to serve more customers and potentially increasing their subscriber base. With improved connectivity, operators can offer a wider range of services including high-definition video streaming, IoT connectivity, and low-latency applications. This can also lead to increased revenue streams.
 

Telecom Billing and Revenue Management Market Share

Major players operating in the telecom billing and revenue management market are

• Amdocs Corporation
• Cerillion
• CSG Systems International, Inc.
• Ericsson
• Huawei Technologies Co., Ltd.
• Netcracker Technology Corp.
• Openet Corporation
• Optiva, Inc.
• Oracle Corporation
• SAP SE

These players are focused on strategic partnerships, new product launches, and commercialization efforts for market expansion. They are also heavily investing in research to introduce innovative products and garner the maximum market revenue.
 

Telecom Billing and Revenue Management Industry News

• In September 2022, Nexign launched "Nexign Revenue Management," a cloud-native, microservices-based solution that covers the entire revenue management process for operators. This solution includes charging, policy management, billing & collection management and is compatible with various telecom services, digital subscriptions & third-party products.
   

The telecom billing and revenue management market research report includes in-depth coverage of the industry with estimates & forecast in terms of revenue (USD Billion) from 2018 to 2032, for the following segments:

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By Component

• Solution
• Service

By Deployment Model

• On-premises
• Cloud

By Operator

• Mobile Operators
• Internet Service Providers
  The above information is provided for the following regions and countries: 
   
• North America
  • U.S.
  • Canada
• Europe
  • UK
  • Germany
  • France
  • Italy
  • Spain
  • Russia
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Southeast Asia
  • ANZ
• Latin America
  • Brazil
  • Mexico
  • Argentina 
• MEA
  • UAE
  • Saudi Arabia
  • South Africa