Home > Media & Technology > Next Generation Technologies > Analytics and Business Intelligence > Smart Government Market

Smart Government Market Size - By Component (Solution, Service), By Deployment (On-premises, Cloud) & Forecast, 2024 - 2032

  • Report ID: GMI10139
  • Published Date: Jul 2024
  • Report Format: PDF

Smart Government Market Size

Smart Government Market size was valued at USD 33.8 billion in 2023 and is anticipated to grow at a CAGR of over 18% between 2024 and 2032. Several important factors that highlight the need for efficiency and modernization in public administration are driving the market for smart governments.

Smart Government Market

For instance, in April 2024, the Commonwealth Secretariat highlighted India's Centralized Public Grievance Redress and Monitoring System (CPGRAMS) as a leading SMART government practice during its meeting in London. This recognition underscores a global shift toward leveraging Artificial Intelligence (AI) and digital technologies for enhanced public service delivery & sustainable development across the member countries.

One of the key drivers of the smart government market is the increased need for better citizen participation and services. Investing in technologies, such as AI & Internet of Things (IoT), to improve service delivery capabilities and streamline processes is a response to the increasing pressure on governments worldwide to provide services more efficiently and transparently.

In government operations, the need for cost reduction and resource optimization is crucial. Smart government programs aim to minimize inefficiencies, optimize resource allocation, and lower administrative costs. The global smart government industry is expanding as governments increasingly seek to accomplish more with fewer resources, thereby making the adoption of smart technology more appealing.

Another major driving factor of the smart government market is the rapid advancement of technology. Governments can manage data, make better decisions, and cut expenses by utilizing advanced technologies such as cloud computing & big data analytics. Governments can use massive volumes of data to formulate policies, manage infrastructure, and get insights into the needs of their citizens with the help of these technologies.

Large volumes of data, especially sensitive personal data, must be gathered, stored, and analyzed to deploy smart government technologies. This raises serious issues regarding the security and privacy of data. To safeguard this data against misuse & breaches, governments must formulate intricate rules and implement stringent cybersecurity measures. The market growth may be impacted by the slow adoption and development of smart government solutions due to challenges of maintaining citizens' trust and adhering to strict privacy regulations.

Implementing smart government technology necessitates large initial expenditures for software, infrastructure, and training. These expenses might be unaffordable for many governments, especially those in the developing nations. The inability to allocate adequate cash for such projects can be attributed to conflicting financial priorities and budgetary constraints. Furthermore, it could be difficult to instantly realize the long-term benefits of smart technologies, making the initial investment harder to justify. This financial obstacle may prevent smart government programs from being widely adopted, which would hinder innovations and market growth.

Smart Government Market Trends

The smart government industry is experiencing significant growth as governments around the world embrace digital transformation to enhance service delivery and citizen engagement. The adoption of AI, IoT, & other advanced technologies is streamlining administrative processes, improving transparency, and enabling real-time access to services. These innovations are particularly evident in local self-governments, where digital platforms are being utilized to provide comprehensive and efficient public services. The focus is on creating user-friendly interfaces that allow citizens to access a wide range of government services remotely, reducing the need for physical visits while enhancing the overall convenience.

For instance, in January 2024, Kerala launched the Kerala Solutions for Managing Administrative Reformation and Transformation (K-Smart) to streamline local self-government services. This pioneering project, which aims to provide every local self-government service through a uniform digital platform, sets a model for the rest of the country in the modern technology sector.

Smart Government Market Analysis

Smart Government Market, By Component, 2022-2032 (USD Billion)

Based on component, the market is divided into solution, and services. The solution is expected to reach a value over USD 100 billion by 2032.

  • Governments are increasingly seeking integrated solutions that can consolidate various administrative functions into a single platform. These solutions offer enhanced efficiency, reduced redundancy, and better data management, driving their adoption across different levels of the government.
  • Rapid advancements in AI, Machine Learning (ML), IoT, and big data analytics have significantly improved the capabilities of smart government solutions. These technologies enable more accurate decision-making, predictive analytics, and automated processes, making them highly attractive for government applications.
Smart Government Market Share, By Deployment, 2023

Based on deployment, the smart government market is divided into on-premise and cloud. The cloud segment is the fastest growing segment with a CAGR of over 15% between 2024 and 2032.

  • Cloud-based solutions offer unparalleled scalability and flexibility, allowing government agencies to easily adjust resources based on demand. This adaptability is crucial for handling varying workloads and scaling services as efficiently as needed.
  • Cloud deployments significantly reduce the need for large capital investments in physical infrastructure. Governments can benefit from a pay-as-you-go model, lowering overall IT costs and enabling better budget management. The operational expenses of cloud services are often more predictable and manageable as compared to on-premise solutions.
 U.S. Smart Government Market Size, 2022-2032 (USD Billion)

North America dominated the global smart government market in 2023, accounting for a share of over 35%. North America, particularly the U.S. and Canada, boast highly advanced technological infrastructure. This includes widespread high-speed internet access, extensive IoT networks, and cutting-edge data centers, which are essential for implementing smart government solutions. The region is home to some of the world’s leading technology companies such as Google, Microsoft, International Business Machines Corporation (IBM), and Amazon Web Services (AWS). These companies provide advanced cloud services, AI technologies, and big data analytics, which are crucial components of smart government solutions.

China is leading the way in the smart government sector due to extensive expenditures in AI and digital infrastructure. The Digital China policy has seen the Chinese government introduce a number of programs with the goal of improving public service delivery and the effectiveness of governance. Smart city initiatives, which combine AI, big data, and IoT to manage urban infrastructure, transit, & public safety, are being implemented in major cities such as Beijing and Shanghai.

South Korea, with its highly developed ICT infrastructure and emphasis on innovation, is a leader in smart government efforts. The government's Digital New Deal aims to improve administrative efficiency and modernize public services by making significant investments in 5G, cloud computing, and AI. The goal of South Korea's smart government programs is to provide citizen-centric services. programs such as Smart Seoul seek to incorporate technology into public safety, transportation, and urban management.

Through programs focused on digital transformation and innovations in public administration, Japan is gradually growing its market for smart governments. Japan's Society 5.0 goal, which aims to build a super-smart society by integrating modern technologies such as AI, IoT, and robotics into daily life, has led to the creation of several smart city projects by the government.

Smart Government Market Share

Microsoft Corporation and IBM hold a significant share of over 20% in the smart government industry. Microsoft Corporation holds a consequential share in the smart government industry due to its extensive suite of cloud-based services, AI solutions, and digital transformation tools. Microsoft Azure, the company's cloud computing platform, is widely adopted by government agencies for its robust infrastructure, scalability, and security features. IBM also commands a significant share of the smart government market, driven by its expertise in AI, blockchain, and data analytics. IBM's Watson AI platform is extensively used in government projects to analyze vast amounts of data and provide actionable insights, improving decision-making and policy implementation.

Some other major players in the market are Accela, CivicPlus, Google LLC, Palantir Technologies, Snowflake, Inc., Cisco Systems, Inc., CitizenLab, Huawei Technologies Co. Ltd., OpenGov, Inc., Kopis USA, and Insigma Group.

Smart Government Market Companies

Major players operating in the smart government industry are:

  • Microsoft Corporation
  • IBM
  • Oracle Corporation
  • Salesforce, Inc.

Smart Government Industry News

  • In June 2024, the Bangladesh government announced its collaboration with the open-source community GovStack, facilitated by the International Telecommunication Union (ITU), to accelerate digital transformation. This initiative, spearheaded by Aspire to Innovate (a2i) and involving public-private partnerships, aims to develop Digital Public Infrastructure (DPI) for more efficient and transparent public services. Bangladesh aims to achieve its Smart Bangladesh vision by 2041, focusing on economic growth, technological innovation, and fostering partnerships across sectors.

The smart government market research report includes in-depth coverage of the industry with estimates & forecasts in terms of revenue (USD Billion) from 2021 to 2032, for the following segments:

Click here to Buy Section of this Report

Market, By Component

  • Solution 
  • Analytics
    • Government resource planning
    • Security
    • Remote monitoring
    • Network management
    • Others
  • Service 
    • Professional services
    • Managed services

Market, By Deployment

  • On-premise
  • Cloud

The above information is provided for the following regions and countries:

  • North America
    • U.S.
    • Canada
  • Europe
    • Germany
    • UK
    • France
    • Italy
    • Spain
    • Rest of Europe
  • Asia Pacific
    • China
    • India
    • Japan
    • South Korea
    • Rest of Asia Pacific
  • Latin America
    • Brazil
    • Mexico
    • Rest of Latin America
  • MEA
    • UAE
    • Saudi Arabia
    • Rest of MEA


Authors: Suraj Gujar , Saptadeep Das

Frequently Asked Questions (FAQ) :

The market size of smart government reached USD 33.8 billion in 2023 and is set to witness over 18% CAGR between 2024 and 2032, due to the rapid advancements in digital technologies.

The smart government industry share from the solution segment is expected to reach USD 100 billion by 2032, owing to enhanced efficiency, reduced redundancy, and advancements in AI, ML, IoT, and big data analytics.

North America market held over 35% revenue share in 2023, driven by advanced tech infrastructure and major companies like Google and IBM providing essential cloud, AI, and big data services.

Microsoft Corporation, IBM, Oracle Corporation, and Salesforce, Inc.

Smart Government Market Scope

Buy Now

Premium Report Details

  • Base Year: 2023
  • Companies covered: 25
  • Tables & Figures: 178
  • Countries covered: 21
  • Pages: 210
 Download Free Sample