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Queue Management System Market Trends

  • Report ID: GMI7377
  • Published Date: Nov 2023
  • Report Format: PDF

Queue Management System Market Trends

Digitalization and automation signify a shift toward more streamlined customer service. Businesses increasingly adopt digital solutions and automated queuing systems to streamline customer experience. These technologies leverage digital tools, mobile applications, and AI-driven automation to minimize wait times, improve service delivery, and offer customers more control over their queuing experience, leading to heightened efficiency, reduced operational costs, and enhanced customer satisfaction within diverse service-oriented industries. For instance, in July 2023, Butterfield introduced a mobile queueing option at Front Street Banking Centre, allowing users to scan a QR code to track their place in line.

The emergence of IoT and cloud-based solutions is an emerging trend in the queue management system market, showcasing a shift toward more adaptable and scalable queuing systems. The integration of IoT sensors and cloud technology allows for real-time data processing, enabling dynamic queue management. These solutions offer businesses with the ability to adapt to changing demands, personalize services, and ensure seamless smooth operations. They provide flexibility, scalability, and remote accessibility, enabling companies to efficiently meet the evolving customer needs while optimizing resource utilization and enhancing the overall operational efficiency.

For instance, in May 2023, Samsung launched a high-performance kiosk running on Windows 10 IoT Enterprise. This interactive self-service display is designed to enhance business and retail operations, offering expanded compatibility. It aims to optimize sales potential through improved customer interaction and service.

Authors: Preeti Wadhwani

Frequently Asked Questions (FAQ) :

The market size of queue management system reached USD 562.4 billion in 2022 and is set to witness over 4% CAGR from 2023 to 2032, due to the increasing demand for virtual queue systems worldwide.

The virtual queuing segment recorded over USD 350 million in 2022, owing to the increasing need for contactless & efficient customer services.

What factors are influencing queue management system market growth in North America?

Advantech, Lavi Industries, QLess, Qmatic, Qminder Ltd., Q-nomy, Sigosoft, Skiplino, Tensator, and Wavetec are some of the major queue management system companies worldwide.

Queue Management System Market Scope

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Premium Report Details

  • Base Year: 2022
  • Companies covered: 14
  • Tables & Figures: 463
  • Countries covered: 21
  • Pages: 319
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