North America Pet Boarding Services Market

North America Pet Boarding Services Market Size

The North America pet boarding services market was estimated at USD 14.5 billion in 2024. The market is expected to grow from USD 15.6 billion in 2025 to USD 36.9 billion in 2034, at a CAGR of 10%, according to Global Market Insights Inc.

Over the past decade, pet ownership in North America has increased dramatically because of many demographic trends and changing lifestyles. Millennials and Gen Z are leading the charge in this pet ownership trend, believing that their pets are true family members, not simply pets. The way pet owners have transformed how they view their relationship with their pets leads to a need to provide quality care and comfort for pets when pet owners leave them alone for extended periods of time or when they travel for business or pleasure. Boarding facilities are no longer operating strictly as basic kennels; instead, they are evolving into boarding facilities that provide similar types of experiences as the home such as personalized attention from trained attendants and specific services and amenities that are designed to create a more comfortable environment for the pet.

Additionally, as a result of this humanization trend, pet owners are seeking luxury-like services i.e., luxury suites, spa and grooming services, and enrichment opportunities. Pet owners are becoming increasingly aware of the importance of mental and social stimulation for their pets; therefore, they are searching for boarding establishments that have structured playgroups, as well as a specialized care program set up specifically for their pet. The pet boarding industry will continue to grow as consumer spending on pet services continues to rise based on how people perceive these types of services to fit within their own values related to comfort, safety, and emotional health for their pets.

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The increase in Disposable Income throughout North America has affected, in a significant way, how much consumers spend on their pets. With more Dual-Income Households, and more economic stability for consumers and the economy; Consumers can spend more on discretionary services and pet boarding services. Consumers now have the financial ability to spend on an up-scale boarding facility that has additional amenities and technological advancements, such as personalized care plans, monitoring systems, etc.; where boarding facilities are viewed not as a necessity, but rather as a lifestyle choice.

In addition, pet owners with higher levels of disposable income now have many more opportunities to travel both personally and professionally than they did in the past; therefore, it has become increasingly important for them to find reliable boarding providers. Customers with higher levels of disposable income do not typically consider price when choosing a boarding provider; instead, they emphasis the quality, convenience, and reliability of the boarding provider that they will be entrusted to care for their pets. For this reason, boarding providers willing to provide experience for their guests, provide wellness-oriented services for their pets, and invest in developing digital engagement solutions for their clients will be successful at capturing the affluent pet owner market, increasing revenue, and differentiating their business in the marketplace.

North America Pet Boarding Services Market Trends

The North American pet-sitting market is rapidly changing due to increased consumer demand and technology integration. The mention of premiumization of the pet-sitting experience will continue to increase, because owners want convenience & security with their furry friends. Traditional pet boarding facilities have evolved into luxury resorts for pets because of the growing demand for all around service. Digital technology is giving companies new avenues to reach potential customers through online advertisements, premium services, and tailored options.

• As people change jobs or move due to other job opportunities, there will be an increasing need for flexible, affordable pet boarding facilities. Pet owners see their pets as part of the family, which is why they expect their pet to be treated with the same care & commitment they would have for their child. This rising trend of creating "resorts for pets" includes many of the same types of amenities/activities you would find at a typical resort i.e., private suites, climate-controlled rooms, and gourmet meal plans. Other pet boarding facilities have begun to incorporate enrichment activities (agility training, daycare, and social playgroups) to keep dogs active and mentally stimulated. With the rise in consumer demand, pet boarding facilities will need to continue to adapt their service offerings to remain competitive.
  
• Digital monitoring systems enable pet owners to have continued visibility of their pet’s health during pet boarding using technologies such as video streaming and artificial intelligence (AI) health tracking devices. These advancements foster greater trust in the customer relationship, as well as provide opportunities for improvements in premium services, allowing technology-enabled facilities to stand out as the leading customer experience.
  
• As demand for specialty boarding services increases, so too, the opportunities for boarding facilities to provide tailored solutions for those pets with special needs. There is a growing trend toward these types of facilities, which provide care for recovering pets after surgery, provide care for senior dogs, and provide breed-specific accommodations. The overall trend is moving toward a holistic approach to pet care that combines boarding facilities with veterinary services and wellness programs. Boarding facilities that invest in specialized staff and equipment can capture a portion of the high-value market, creating a customer base that values health and safety.
  
• Changes in Modern living such as an increase in the frequency of business travel and hybrid workplaces, have caused an increased need for flexibility in the provision of boarding services. As a result, many pet boarding facilities are beginning to offer daycare services, hourly stays, and weekend packages as pet owners increasingly seek flexible options to fit their schedules. Pet boarding facilities that provide quick drop-off/pick-up services, as well as transparent pricing, are best suited to capture the growing demand for these types of services. Not only do these offerings appeal to busy professionals, but they also encourage loyalty from existing customers by fulfilling the diverse needs of all customer segments.
  

North America Pet Boarding Services Market Analysis

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Based on service type, the market is divided into daycare, short-term boarding, long-term boarding, training services, grooming services and others. In 2024, short term boarding held the major market share, generating a revenue of USD 4.8 billion.

• With busy lifestyles in North America, pet owners look for pet-boarding solutions that will allow them to balance their schedules with their pets' needs. Short-term pet boarding services, including overnight and same day stays, are growing increasingly popular with pet owners who are looking for flexible solutions to meet such needs. Many traditional long-term pet boarding facilities have transformed into providers of service for shorter periods of travel, work commitments, or emergencies. Short-term pet boarding services can provide both convenience and high-quality care. In addition, the increase in Domestic Travel, combined with hybrid working models, creates an ongoing intermittent demand for on-demand pet care.
  
• As a result, convenience, safety and individualized care are critical to pet owners seeking short-term pet boarding services. Thus, facilities that provide a quick check-in/check-out process, transparent pricing, mobile app alerts, etc. have a distinct competitive advantage over facilities that do not provide these types of services. Often, the providers of short-term boarding services may augment their short-term boarding services with additional services, such as grooming, playtime, and group socialization activities.
  
• These additional services often create value-added experiences for the pet, while also helping the facility to attract repeat customers and generate future loyalty from existing customers in a market where flexibility is often a key decision-making factor. As urbanization and more time-constrained lifestyles continue to impact consumer choices the short-term boarding segment will continue to grow.
  
• Companies who implement technology for easy booking and monitoring can achieve higher margins than those without, as well as offer premium amenities to their clients, creating a higher overall value. By collaborating with travel agencies, hotels and corporate pet care programs, short-term boarding services have the potential to become an integral part of larger convenience ecosystems.
  

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Based on pet type, the North America pet boarding services market is segmented into dogs, cats and others. In 2024, dogs held a major market share, accounting for 57.3% of the market in 2024.

• Dogs are the largest segment of the North American pet boarding market. This is due to the high number of owners and the strong emotional attachment between dogs and their owners. The pet owner spends more on dog care than on other types of pets, due to the priority pet owners place on dog's well-being when travelling or working long hours away from home. In addition, dogs require more sophisticated forms of care than do most other types of pets such as structured care, socialisation and exercise. Therefore, boarding services are often the best option for many households when caring for their dogs.
  
• In increasing numbers, dog owners are looking for facilities to board their dogs that go beyond simply providing a place to stay. Premium options such as large areas for the dogs to play, exercise programs tailored to breed, and grooming and behavior enrichment activities have all been standard options. Additionally, many boarding facilities provide additional opportunities for socialization through supervised group play, which is particularly attractive to dog owners who care about both their dog's mental health and physical fitness. By providing these premium services, dog boarding facilities can differentiate themselves from other dog boarding facilities and thus satisfy consumer demands.
  
• As more people continue to live in urban areas and work longer hours, the demand for quality care providers is expected to remain strong. Care providers who invest in technology will have a competitive advantage by attracting tech-savvy dog owners who are willing to pay more for their services. In addition, dog boarding facilities can develop long-lasting relationships with their clients through established partnerships with pet insurance companies and loyalty programs for recurring business. As dogs grow in popularity, the dog boarding industry in North America will continue to be the primary source of revenue for dog boarding providers.
  

Based on booking methods, the North America pet boarding services market is segmented into online bookings, phone bookings and walk-in services. In 2024, online bookings held the major market share, generating a revenue of USD 8 billion.

• The North American Pet Boarding market is dominated by online booking, a product of technology and convenience. Pet owners are more inclined to use platforms that enable them to schedule services, process payments, and manage their reservations via mobile phone or computer. The increasing reliance on digital channels for common consumer activities is indicative of the ever-increasing number of customers who prefer to use these types of platforms over traditional methods of booking/purchasing pet services.
  
• The primary benefits of online booking systems are their ability to provide real-time availability, instant booking confirmation, and communication channels integrated into the system. By allowing for this type of interaction between pet owner and service provider, online booking systems have enabled the establishment of greater levels of trust and transparency. Most online booking platforms also offer additional benefits including customized services, options for add-ons such as grooming or playtime sessions, and the ability to see your pet's health history digitally. These features enable pet owners to better understand the services that will be provided to their pets and to determine what will work best for their pets. Ultimately, these value-added features will encourage pet owners to return to the same boarding service provider again, thereby fostering customer loyalty and repeat business.
  

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In 2024, U.S. dominated the North America pet boarding services market, accounting for around 90% and generating around USD 13 billion revenue in the same year.

• With the highest levels of pet ownership in North America as well as strong socio-cultural trends advocating that pets should be treated as if they were family members, the United States is the largest market for pet boarding services in the entire continent. In addition, these changing attitudes have raised the expectations of pet owners for their boarding facilities, resulting in more than just basic care and services being provided by these establishments.
  
• Consumers in the US want an environment in which their pets will feel comfortable, safe, and enriched with social interaction, and because of these preferences, there are numerous options available to pet owners when it comes to finding premium or even luxury boarding services in urban and suburban locales. There are many different factors contributing to the marketplace of pet boarding services in the US. The first is an increased interest among pet owners for short-term boarding solutions, followed by a sizable portion of the population who are using technology to reserve and monitor their pets while staying at a boarding facility in real-time. Both of these trends have created very strong opportunities for pet boarding service providers to attract new clients.
  
• At the same time, many facilities are developing ways to set themselves apart from their competitors using luxury amenities such as spa treatments, wellness programs, and personalized care packages. Overall, as the trend of treating pets as family members continues to grow, combined with larger disposable incomes available to individuals, there are many opportunities for growth for those in the pet boarding industry.
  

North America Pet Boarding Services Market Share

PetSmart is leading with a 16% market share. PetSmart, Camp Bow Wow, Rover, Dogtopia, and K9 Resorts hold 22%, indicating moderately consolidated market concentration.

These prominent players are proactively involved in strategic endeavors, such as mergers & acquisitions, facility expansions & collaborations, to expand their product portfolios, extend their reach to a broad customer base, and strengthen their market position.

PetSmart is a well-known North American pet retail company with a variety of offerings, including PetsHotel, their in-store boarding facility. The PetsHotel provides pet owners with an excellent location for taking care of their pets while they travel. It’s climate-controlled, has play areas for pets to socialize with other pets, and provides grooming services for customers’ pets. PetSmart uses a unique retail/boarding combination as a way of becoming the only place needed to meet all of an owner’s pet care needs.

Camp Bow Wow has quickly gained a reputation as a premier dog daycare and boarding franchise in North America that is committed to providing dogs with a safe and fun environment where they can play and interact with other dogs. Camp Bow Wow places a strong focus on supervised off leash play in their large, indoor and outdoor spaces and has many different activities for dogs to enjoy. This creates a very attractive atmosphere for us as dog owners to ensure that our dogs receive enough exercise and socialization. As a franchise, Camp Bow Wow continues to be the industry leader in this growing segment of pet boarding.

North America Pet Boarding Services Market Companies

Major players operating in the North America pet boarding services industry are:

• Bark Avenue Bakery & Boarding
• Camp Bow Wow
• Dogtopia
• Fetch Pet Care
• K9 Resorts
• Pawsitively Posh Pooch
• Pet Palace
• PetSmart
• Rover
• The Barkley Pet Hotel & Day Spa
• The Crate Escape
• The Dog House
• The Doggie Inn
• VIP Petcare
• Wag Hotels
  

Rover is an online marketplace for pet care services, such as boarding and dog walking, connects pet owners with trusted and vetted caregivers who provide care in a flexible, home-like environment rather than through traditional dog boarding facilities. Rover provides an easy-to-use technology platform that allows for fast, real-time communication between its customers and caregivers while providing a user-friendly way for customers to book pet care through their website. Rover has become one of the largest pet care service providers in the United States due to its focus on providing personalized attention for each customer’s pet rather than using a uniform, cookie-cutter approach.

Barkley Pet Hotel & Day Spa, offering luxury boarding accommodation with spa-like experiences for pets, has built a reputation as a premium service provider based on its elite class of products. The company creates private suites, grooming services, and wellness programs to keep pets comfortable and relaxed during their stay. Barkley Pet Hotel & Day Spa caters to the needs of high-income pet owners looking for personalized service and a relaxing resort-like atmosphere for their pets while boarding.

North America Pet Boarding Services Industry News

• In June, 2025, Puppy development has been improved with the new "Pawsitive Start Jr." enrichment program from Camp Bow Wow, which is geared at dogs aged 4-12 months old. This program provides a variety of structured learning activities, socialization opportunities, enrichment puzzles, nap breaks and more, all with the goal of ensuring that young puppies have well-rounded experiences. There is a day-to-day report card for pet parents showing their puppy's progress, which offers them a chance to see how their puppy is doing.
  
• In June 2025, Dogtopia's upgraded Wellness digital platform includes a redesigned application. Dogtopia has enhanced its application by adding real-time webcam monitoring for pets, the “DASH” activity tracker for pet parents, an interactive family leader board, and a custom health dashboard for each individual dog. By providing a range of options, the upgraded app improves pet parent transparency and interaction while using Dogtopia's daycare, board and spa services.
  
• In January 2025, Dogtopia implemented a new feature that will allow pet owners to take a virtual tour of the various services that they have to offer prior to scheduling services with Dogtopia. This new tool provides pet owners with an opportunity to see how the facilities operate and helps customers feel more confident in their decision-making process regarding their dog’s care.
  
• In May 2023, Fetch Pet Care announced the expansion of its franchise network into as many as five new states, including Colorado, Florida, Texas, Maryland, and Virginia. In addition, the company celebrated its 20th anniversary this year, which marks two full decades of providing in-home pet care services and demonstrates the company's continued commitment to growth and active customer engagement.
  

The North America pet boarding services market research report includes in-depth coverage of the industry with estimates & forecasts in terms of revenue (USD Billion) and volume (Thousand Units) from 2021 to 2034, for the following segments:

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Market, By Service Type

• Daycare
• Short-term boarding
• Long-term boarding
• Training services
• Grooming services
• Others

Market, By Pet Type

• Dogs
• Cats
• Others          

Market, By Facility Type

• Traditional pet care
• Pet hotels & resorts
• In-home pet sitting
• Others

Market, By Booking Method

• Online bookings
• Phone bookings
• Walk-in services

The above information is provided for the following countries:

• U.S.
• Canada