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Some of the leading companies involved in the customer information system market include
These companies are investing in product development and innovations and utility enterprises are focusing on strategic partnerships to deploy advanced CIS solutions.
For instance, in January 2023, NorthStar Utilities Solutions partnered with Util-Assist Inc. to offer utilities-managed billing services powered by the NorthStar Customer Information System. Util-Assist will join NorthStar as a business associate for clients seeking business process outsourcing solutions, particularly in the areas of hosted billing information and customer care solutions and assistance.