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Collaboration Software Market Size By Component (Solution [Conferencing, Content Sharing, Project Management, Enterprise Social Networking, Messaging], Service [Professional Services, Managed Services]), By Deployment Model (On-premise, Cloud), By Organization Size (SMEs, Large Enterprises), By Application (BFSI, IT and Telecom, Retail and Consumer Goods, Healthcare, Education, Government, Others), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2020 – 2026

  • Report ID: GMI711
  • Published Date: Apr 2020
  • Report Format: PDF

Industry Trends

Collaboration Software Market size exceeded USD 9 billion in 2019 and is estimated to grow at over 14% CAGR from 2020 to 2026. Increasing Bring Your Own Device (BOYD) trend across enterprises is likely to fuel the industry growth. The BOYD trend is allowing employees to access different enterprise resources remotely.

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Moreover, the rising broadband penetration is also driving the market demand. The outbreak of COVID-19 epidemics has resulted in growing demand for collaboration solutions.

Conferencing held the highest market share

In China, the conferencing solution captured around 40% of the collaboration software market share impelled by increasing demand for video meetings across international businesses. The conferencing solutions can be successfully implemented as per the requirement and convenience of employees and stakeholders participating in them.

However, the addition of advanced technologies, such as Artificial Intelligence (AI) and machine learning, has brought several advantages to web and video conferencing depending on call requirements. Several collaboration software solution providers are integrating these technologies to propel the co-ordination of their solutions to support various industry verticals. Conferencing solution providers cater to technologies to ease communication among businesses with customers and personnel, which are either free of cost or on subscription basis to access services

On-premise deployment model provides greater control to enterprises

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In Germany, the on-premise deployment model dominated with nearly 50% of the collaboration software market share in 2019 on account of its capability to offer complete software service control to enterprises. The enterprises are completely responsible for maintenance and use of products & services once the license copy of the product is provided at the time of deployment by the vendor. The benefit experienced by players after deploying on-premise model include accessibility to equipment by enterprises anytime for troubleshooting while managing disaster recovery.

Adoption of collaboration software is expected to expand rapidly across SMEs

The SMEs segment in South Africa is projected to witness more than 15% growth rate during through 2026 owing to growing digitalization. The emergence of virtual business is enabling SMEs to deploy collaboration software to improve communication across enterprises. The increasing need to reduce the operating expenses for managing large office spaces is also spurring the demand for collaboration software across SMEs.

IT and Telecom sector to dominate the market

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The IT & telecom sector in Canada accounted for about 25% of the market share in 2019. Growing need to utilize collaboration, unified messaging, and conferencing techniques & tools to establish a secure and reliable means of communication to make strategic decisions for improving productivity and efficiency of businesses is augmenting the market growth. The rising demand of effective internal and external communication is influencing the industry revenue. These solutions are encouraging teamwork in an enterprise across the IT & telecom industry by providing a virtual workspace to accelerate business growth.

Asia Pacific market to observe rapid growth

Asia Pacific collaboration software market size is poised to register above 20% gains through 2026 led by rising demand for improving enterprise communication infrastructure and supportive government initiatives for transforming ICT infrastructure in the region. The outbreak of COVID-19 epidemic in major developing countries, such as China, India, and Japan, is accelerating the market statistics. However, the increasing adoption of cloud computing services is also fostering the regional market outlook.

Major industry players are focusing on upgrading their collaboration software solutions

The key market participants include AT&T Inc., Atlassian Corporation Plc, AudioCodes Ltd., Avaya Inc., Blackboard Inc., BOX, Inc., Cisco Systems Inc., Citrix Systems Inc., Google LLC, IBM Corporation, LogMeIn, Inc., Micro Focus International plc, Microsoft Corporation, OpenText Corporation, Oracle Corporation, Polycom, Inc., Slack Technologies, Inc., SMART Technologies, TeamViewer GmbH, Zoho Corporation Private Limited, and Zoom Video Communications, Inc.

Companies are emphasizing on upgrading their products to enhance the capabilities of their collaboration software solutions and gain a competitive advantage over other market players.

This market research report on collaboration software includes in-depth coverage of the industry with estimates & forecast in terms of revenue in USD from 2015 to 2026 for the following segments:

Market, By Component

  • Solution
    • Conferencing
    • Content Sharing
    • Project Management
    • Enterprise Social Networking
    • Messaging
  • Service
    • Professional Services
    • Managed Services

Market, By Deployment Model

  • On-premise
  • Cloud

Market, By Organization Size

  • SMEs
  • Large Enterprises

Market, By Application

  • BFSI
  •  IT and Telecom
  • Retail and Consumer Goods
  • Healthcare
  • Education
  • Government
  • Others

The above information has been provided for the following regions and countries:

  • North America
    • U.S.
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Italy
    • Spain
    • Netherlands
  • Asia Pacific
    • China
    • India
    • Japan
    • Australia & New Zealand
    • South Korea
    • Singapore
  • Latin America
    • Brazil
    • Mexico
    • Argentina
  • Middle East & Africa
    • South Africa
    • UAE
    • Saudi Arabia
Authors: Preeti Wadhwani, Smriti Loomba

Frequently Asked Questions (FAQ) :

The market size of collaboration software is projected to cross USD 30 billion by 2026, growing at around 14% CAGR, says this GMI report.
Asia Pacific market is predicted to show a growth rate of about 20% through 2026 impelled by growing demand for improving enterprise communication infrastructure.
The conferencing solution segment domination in the China market share can be attributed to increasing demand for video meetings across international businesses.
In Canada, the IT & telecom sector held the market share of over 25% in 2019, says this research report by GMI.
The major companies are AT&T Inc., Atlassian, AudioCodes Ltd., Avaya Inc., Blackboard Inc., BOX, Inc., Cisco, Citrix Systems Inc., Google, IBM, LogMeIn, Inc., Micro Focus International plc, Microsoft, OpenText, Oracle, Polycom, Inc., Slack Technologies, Inc., SMART Technologies, TeamViewer GmbH, Zoho Corporation Private Limited, and Zoom Video Communications, Inc.

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Premium Report Details

  • Base Year: 2019
  • Companies covered: 20
  • Tables & Figures: 438
  • Countries covered: 20
  • Pages: 270
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