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Autonomous Mobile Robots Market in Service Industry Size, By Type (Food Runners, Kitchen Assistant, Guide Bot, Cleaning Robots, Carry Bot), By Vertical (Quick Service Restaurant (QSR), Hospitality, Medical & Healthcare, Education, Logistics & Retail, Others), Forecast 2024 to 2032

  • Report ID: GMI8240
  • Published Date: Feb 2024
  • Report Format: PDF

Autonomous Mobile Robots (AMR) Market in Service Industry Size

Autonomous Mobile Robots Market in Service Industry was valued at over USD 1.5 Billion in 2023 and is anticipated to grow at a CAGR of over 25% between 2024 and 2032. The exponential growth of e-commerce has led to a surge in parcel volumes, creating challenges for traditional delivery methods in efficiently meeting the demand.

Autonomous Mobile Robots (AMR) Market

AMRs offer innovative solutions by automating the last-mile delivery process, enabling faster & more reliable deliveries directly to customers' doorsteps. Today's consumers expect quick, flexible, and convenient delivery options. Autonomous last-mile delivery robots can operate 24/7, offering same-day or even hour-specific deliveries, thus meeting consumer expectations and improving customer satisfaction. Major players in the market are developing autonomous last mile delivery robots, contributing to market growth.

For instance, in March 2022, Swiss-Mile launched its new last-mile delivery robot which combines legs and wheels. The robot can transform from a four-wheeled to bipedal in a matter of seconds and reach a speed of 13.87 mph. It can carry payloads including materials, tools, goods, and sensors, up to a maximum capacity of 110 pounds.

The growth in the hospitality and healthcare industries significantly contributes to the expansion of the Autonomous Mobile Robots (AMR) market in the service industry. As these sectors continue to evolve and seek innovative solutions to enhance operational efficiency, improve customer & patient care, and address labor shortages, AMRs are increasingly becoming an integral part of their operational strategy.

In both hospitality and healthcare, AMRs are deployed to automate routine tasks such as cleaning, delivery of supplies, linen handling, and transporting meals. This automation allows staff to focus on more critical, value-added activities, thereby enhancing the overall operational efficiency. Major players are developing AMRs for this industry, contributing to market growth. For instance, in March 2023, Bear Robotics launched Servi Plus. Servi Plus features an expanded 40kg (88 lb) payload and a 16+ dish capacity. It is useful for automating repetitive work such as delivering orders to patrons at their tables and clearing dishes later.

The requirement for a strong manufacturing setup and high working capital is creating entry barriers for new companies in this sector. To conduct product development & testing, companies need large facilities, leading to high initial investments in properties. High initial investments required for the development, production, and deployment of Autonomous Mobile Robots (AMRs) can significantly restrain the growth of the AMR market in the service industry, particularly by limiting the entry of new players. Developing AMRs involves substantial investments in R&D to innovate reliable, efficient, and safe robots. New entrants must invest heavily in R&D to compete with the existing solutions, covering the costs related to prototyping, testing, and software development.

Autonomous Mobile Robots Market in Service Industry Trends

The rising concern for improved hygiene and cleanliness has propelled the demand for autonomous cleaning robots. These robots play a pivotal role in maintaining high hygiene standards by executing consistent and thorough cleaning routines. They excel in reaching areas that may be challenging for humans to access, ensuring comprehensive cleaning coverage.

Furthermore, autonomous cleaning robots can be meticulously programmed to execute regular cleaning tasks at specified intervals, effectively mitigating the risks of dirt, dust, and pathogens accumulating in indoor environments. Cleaning robots are ideal for many types of industries and environments including shopping centers, airports, warehouses, and grocery stores. Of these, floor cleaning robots are the fastest-growing category.

For instance, in November 2023, Gausium, a leading innovator in cleaning technology, announced its latest product, the Scrubber 50 Pro, a groundbreaking achievement in the hospitality industry. The product can quickly and effectively clean larger areas, reducing the time and labor required for cleaning tasks.

The rising integration of AI & ML algorithms with AMRs is accelerating their adoption across various industries. This integration enables advanced data analytics, predictive maintenance, and real-time decision-making, allowing the robots to autonomously analyze, detect anomalies, and trigger appropriate actions. This enhances the efficiency & accuracy of autonomous mobile robots applications across industries.

Autonomous Mobile Robots Market in Service Industry Analysis

Autonomous Mobile Robots Market in Service Industry Size, By Type, 2022-2032 (USD Billion) 

Based on the type, the market is segmented into food runners, kitchen assistant, guide bot, cleaning robots and carry bot. In 2023, the cleaning robots segment dominated the market with a share of over 50%.

  • There is a universal and ongoing need for cleaning solutions across various industries and environments including homes, offices, hospitals, hotels, and public spaces. As cleanliness and hygiene standards become increasingly important, the demand for efficient and effective cleaning solutions continues to grow.
  •  Consumers seek solutions that can efficiently clean their homes with minimal effort and supervision. With growing concerns about environmental sustainability, there is a shift towards eco-friendly cleaning solutions. Many cleaning robots are designed to be energy-efficient and use sustainable materials, appealing to environmentally conscious consumers.
  • For instance, in June 2022, Kanagawa Prefecture selected Cyberdyne Inc.’s Cleaning Robot CL02 Wiper Cleaning Type for inclusion in its initiative to subsidize the deployment of robots. This program falls under the auspices of the Sagami Robotics Industry Special Zone, an initiative by Kanagawa Prefecture aimed at promoting the adoption of life-supporting robots to address diverse societal challenges.
Autonomous Mobile Robots Market in Service Industry Share, By Vertical, 2023 

Based on vertical, the autonomous mobile robots market in service industry is divided into Quick service restaurant (QSR), hospitality, medical & healthcare, education, logistics & retail and others. The Quick service restaurant (QSR) segment is the fastest growing segment and anticipated to register a CAGR of over 25% from 2024 & 2032.

  • With the increasing demand for contactless experiences, particularly in the wake of the COVID-19 pandemic, AMRs provide a safe and hygienic means of delivering orders to customers' tables or designated pickup areas.
  • Moreover, the shortage of labor in the QSR sector has prompted businesses to explore automation technologies like AMRs to mitigate workforce challenges and improve service quality. AMRs offer a solution for contactless delivery, aligning with the increasing demand for hygienic dining experiences. By navigating autonomously through restaurant environments, they reduce wait times and enhance workflow processes.
  • For instance, in November 2022, Miso Robotics broadened its presence in the UK restaurant industry by launching Flippy 2, its flagship robotic solution, to a Midlands branch of a large global quick-service restaurant chain. Flippy 2 operates fry stations autonomously, lowering order-to-delivery time, improving food consistency, and creating a better work environment.
  • This innovation enables human employees to divert their attention to more customer-centric tasks, improving operational efficiency and overall dining experience. Such innovations drive the adoption of AMRs in the service industry.
Autonomous Mobile Robots Market in Service Industry Share, By Vertical, 2023 

Asia Pacific dominated the AMR market in service industry with a CAGR of over 25% between 2024 to 2032. China is well-known for its embrace of new technologies. It's expected that businesses in China will increasingly adopt AMR technologies to enhance competitiveness, increase productivity, and capitalize on automation. For instance, in March 2022, Pudu Robotics, a global pioneer in commercial service robots, launched four new items at its spring product launch in Shenzhen, China.

The theme "3+X" includes three delivery robots (SwiftBot, PUDU A1, and PUDU D1) and a cleaning robot (PUDU SH1). SwiftBot minimizes human-robot congestion in restaurants by 50% and increases machine speed by 30%, while PUDU A1 and PUDU D1 bring novel uses for robots in the restaurant and commercial sectors. These developments reflect a broader trend of technological advancements, encouraging wider adoption of service robots for diverse applications, thereby stimulating market expansion.

Autonomous Mobile Robot Market in Service Industry Share

KEENON Robotics Co, Ltd. And SoftBank Robotics America, Inc hold a significant market share of over 50% in the Autonomous mobile robot market in service industry market. Keenon Robotics Co., Ltd. is an artificial intelligence company that specializes in developing and manufacturing commercial service robots. Keenon Robotics' robots are known for their reliability, efficiency, and safety. The company's robots are equipped with advanced sensors and navigation systems that allow them to safely navigate around obstacles and avoid collisions. Keenon Robotics also offers a variety of software and cloud-based services that allow customers to manage their robots and track their performance.

SoftBank Robotics America, Inc. is the American subsidiary of SoftBank Robotics Group Corp., a global leader in the commercialization of robotics solutions. They specialize in developing, manufacturing, and selling service robots for various industries. SoftBank Robotics America also offers a variety of services to support their customers.

Autonomous Mobile Robot Market in Service Industry Companies

Major players operating in autonomous mobile robots industry in service industry are:

  • KEENON Robotics Co, Ltd.
  • SoftBank Robotics America, Inc
  • Blue Ocean Robotics
  • Avidbots Corp.
  • Pudu Technology Inc.
  • ST Engineering Aethon, Inc.

Autonomous Mobile Robot Market in Service Industry News

  • In October 2023, KEENON Robotics, a prominent global robotic service provider, collaborated with Everybot, a specialist in Korean AI service robots, to present an impressive lineup of autonomous delivery robots in the international robot fair ROBOTWORLD 2023, held at KINTEX. The introduction of the DINERBOT T9 Pro, KEENON's latest delivery robot tailored for the Korean market, showcases intelligent grab-and-go plate detection for a seamless dining experience.
  • In August 2022, Miso Robotics launched its innovative & advanced robotic system powered by Miso AI as a kitchen assistant. The robot, Flippy, is equipped with an array of sensors, cameras, and intelligent algorithms that allow it to fry food. Flippy manages cooking times with precision. This combined cutting-edge technology with culinary expertise are helping chefs and restaurant staff streamline their operations to deliver consistent & high-quality food.

The autonomous mobile robots market in service industry research report includes in-depth coverage of the industry with estimates & forecast in terms of revenue (USD Million) & volume (Thousand units) from 2018 to 2032, for the following segments:

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Market, By Type

  • Food Runners
  • Kitchen Assistant
  • Guide Bot
  • Cleaning Robots
  • Carry Bot

Market, By Vertical

  • Quick Service Restaurant (QSR)
  • Hospitality
  • Medical & Healthcare
  • Education
  • Logistics & Retail
  • Others

The above information is provided for the following regions and countries:

  • Americas
    • U.S.
    • Canada
    • Mexico
    • Brazil
  • Europe
    • Germany
    • UK
    • France
    • Italy
    • Spain
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • ANZ 
  • MEA
    • UAE
    • Saudi Arabia
    • South Africa


Authors: Suraj Gujar , Deeksha Vishwakarma

Frequently Asked Questions (FAQ) :

AMR market in service industry exceeded USD 1.5 billion in revenue in 2023 and is anticipated to witness over 25% CAGR between 2024 and 2032, due to growth of e-commerce and the surge in parcel volumes.

The cleaning robots type segment recorded over 50% of the market in 2023 driven by the ongoing need for cleaning solutions across various industries and environments including homes, offices, hospitals, hotels, and public spaces. ?

Asia Pacific autonomous mobile robots market in service industry size is likely to witness over 25% CAGR from 2024 to 2032 due to the rising adoption of new technologies.

Major players operating in market include KEENON Robotics Co, Ltd., SoftBank Robotics America, Inc, UBTECH ROBOTICS CORP LTD, Blue Ocean Robotics, Avidbots Corp., Pudu Technology Inc., and ST Engineering Aethon, Inc.

Autonomous Mobile Robots Market Scope

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Premium Report Details

  • Base Year: 2023
  • Companies covered: 21
  • Tables & Figures: 200
  • Countries covered: 18
  • Pages: 220
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