Report Content
Chapter 1 Methodology & Scope
1.1 Market scope & definition
1.2 Base estimates & calculations
1.3 Forecast calculation
1.4 Data sources
1.4.1 Primary
1.4.2 Secondary
1.4.2.1 Paid sources
1.4.2.2 Public sources
Chapter 2 Executive Summary
2.1 Customer communications management (CCM) market 3600 synopsis, 2018 - 2032
2.2 Business trends
2.2.1 Total Addressable Market (TAM), 2024 - 2032
2.3 Regional trends
2.4 Component trends
2.5 Channel trends
2.6 Deployment model trends
2.7 Organization size trends
2.8 End-user trends
Chapter 3 Customer Communications Management (CCM) Industry Insights
3.1 Industry ecosystem analysis
3.2 Suppliers landscape
3.2.1 Solution providers
3.2.2 Service providers
3.2.3 Technology providers
3.2.4 End-users
3.3 Profit margin
3.4 Technology & innovation landscape
3.5 Patent analysis
3.6 Key news and initiatives
3.6.1 Partnership/Collaboration
3.6.2 Merger/Acquisition
3.6.3 Investment
3.6.4 Product launch & innovation
3.7 Regulatory landscape
3.8 Impact forces
3.8.1 Growth drivers
3.8.1.1 Increasing adoption of CCM solutions for customer engagement
3.8.1.2 Rapid technological advancements in CCM solutions
3.8.1.3 Integration of CCM technology with cloud to provide major business opportunities
3.8.1.4 Increasing trend towards multichannel communications
3.8.2 Industry pitfalls & challenges
3.8.2.1 Data privacy and security concerns
3.8.2.2 Integration complexity within existing IT infrastructure
3.9 Growth potential analysis
3.10 Porter’s analysis
3.11 PESTEL analysis
Chapter 4 Competitive Landscape, 2023
4.1 Introduction
4.2 Company market share, 2023
4.3 Competitive analysis of major market players, 2023
4.3.1 OpenText Corporation
4.3.2 Quadient
4.3.3 Adobe Inc.
4.3.4 Xerox Corporation
4.3.5 Newgen Software Technologies Ltd.
4.3.6 Oracle Corporation
4.3.7 Cincom Systems
4.4 Competitive positioning matrix, 2023
4.5 Strategic outlook matrix, 2023
Chapter 5 Customer Communications Management (CCM) Market Estimates & Forecast, By Component (Revenue)
5.1 Key trends, by component
5.2 Solution
5.3 Services
Chapter 6 Customer Communications Management (CCM) Market Estimates & Forecast, By Channel (Revenue)
6.1 Key trends, by channel
6.2 Social media
6.3 SMS
6.4 Email
6.5 Live chat
6.6 Phone
6.7 Others
Chapter 7 Customer Communications Management (CCM) Market Estimates & Forecast, By Deployment Model (Revenue)
7.1 Key trends, by deployment model
7.2 On-premises
7.3 Cloud
Chapter 8 Customer Communications Management (CCM) Market Estimates & Forecast, By Organization Size (Revenue)
8.1 Key trends, by organization size
8.2 Large organization
8.3 SMEs
Chapter 9 Customer Communications Management (CCM) Market Estimates & Forecast, By End-user (Revenue)
9.1 Key trends, by end-user
9.2 BFSI
9.3 IT & telecom
9.4 Retail & E-commerce
9.5 Healthcare
9.6 Travel & Hospitality
9.7 Others
Chapter 10 Customer Communications Management (CCM) Market Estimates & Forecast, By Region (Revenue)
10.1 Key trends, by region
10.2 North America
10.2.1 U.S.
10.2.2 Canada
10.3 Europe
10.3.1 UK
10.3.2 Germany
10.3.3 France
10.3.4 Italy
10.3.5 Spain
10.3.6 Russia
10.4 Asia Pacific
10.4.1 China
10.4.2 India
10.4.3 Japan
10.4.4 South Korea
10.4.5 Southeast Asia
10.4.6 ANZ
10.5 Latin America
10.5.1 Brazil
10.5.2 Mexico
10.5.3 Argentina
10.6 MEA
10.6.1 UAE
10.6.2 Saudi Arabia
10.6.3 South Africa
Chapter 11 Company Profiles
11.1 Adobe Inc.
11.2 Cincom Systems
11.3 Crawford Technologies
11.4 Doxee S.p.A.
11.5 Doxim
11.6 Intense Technologies Ltd.
11.7 Isis Papyrus
11.8 Kofax Inc.
11.9 Messagepoint
11.10 Newgen Software Technologies Ltd.
11.11 OpenText Corporation
11.12 Oracle Corporation
11.13 Pitney Bowes Inc.
11.14 Quadient
11.15 Ricoh company
11.16 Sefas Innovation
11.17 Smart Communications, Inc.
11.18 Topdown Systems
11.19 Xerox Corporation
11.20 Zendesk
