Outsourced Customer Care Services Market Size, Share, Report, 2024

Outsourced Customer Care Services Market Size By Service (CRM Technology Hosting, Fulfillment/Logistics, Customer Interaction), Industry Analysis Report, Regional Outlook, Growth Potential, Price Trends, Competitive Market Share & Forecast, 2017 – 2024

Report Content

Chapter 1&nbsp;&nbsp;&nbsp;Methodology &amp; Scope

1.1&nbsp;&nbsp;&nbsp; Methodology

1.1.1&nbsp;&nbsp;&nbsp; Initial data exploration

1.1.2&nbsp;&nbsp;&nbsp; Statistical model and forecast

1.1.3&nbsp;&nbsp;&nbsp; Industry insights and validation

1.1.4&nbsp;&nbsp;&nbsp; Definition and forecast parameters

1.2&nbsp;&nbsp;&nbsp; Data Sources

1.2.1&nbsp;&nbsp;&nbsp; Primary

1.2.2&nbsp;&nbsp;&nbsp; Secondary

Chapter 2&nbsp;&nbsp;&nbsp;Executive Summary

2.1&nbsp;&nbsp;&nbsp; Outsourced customer care services industry 3600 synopsis, 2013 - 2024

2.1.1&nbsp;&nbsp;&nbsp; Business trends

2.1.2&nbsp;&nbsp;&nbsp; Regional trends

Chapter 3&nbsp;&nbsp;&nbsp;Outsourced Customer Care Services Industry Insights

3.1&nbsp;&nbsp;&nbsp; Industry segmentation

3.2&nbsp;&nbsp;&nbsp; Industry size and forecast, 2013 - 2024

3.3&nbsp;&nbsp;&nbsp; Industry ecosystem analysis

3.3.1&nbsp;&nbsp;&nbsp; Vendor matrix

3.4&nbsp;&nbsp;&nbsp; Technology &amp; innovation landscape

3.5&nbsp;&nbsp;&nbsp; Regulatory landscape

3.5.1&nbsp;&nbsp;&nbsp; U.S.

3.5.2&nbsp;&nbsp;&nbsp; Europe

3.5.3&nbsp;&nbsp;&nbsp; APAC

3.5.4&nbsp;&nbsp;&nbsp; RoW

3.6&nbsp;&nbsp;&nbsp; Industry impact forces

3.6.1&nbsp;&nbsp;&nbsp; Growth drivers

3.6.1.1&nbsp;&nbsp;&nbsp;Transition towards host based customer service

3.6.1.2&nbsp;&nbsp;&nbsp;Demand for low cost services

3.6.1.3&nbsp;&nbsp;&nbsp;Low cost of resources

3.6.1.4&nbsp;&nbsp;&nbsp;Presence of bilingual and multi lingual agents

3.6.1.5&nbsp;&nbsp;&nbsp;Rising demand and presence of tax free zones

3.6.2&nbsp;&nbsp;&nbsp; Industry pitfalls &amp; challenges

3.6.2.1&nbsp;&nbsp;&nbsp;Lack of transparency

3.6.2.2&nbsp;&nbsp;&nbsp;Hidden costs associated with outsourcing

3.7&nbsp;&nbsp;&nbsp; Growth potential analysis

3.8&nbsp;&nbsp;&nbsp; Competitive landscape, 2016

3.9.1&nbsp;&nbsp;&nbsp; Strategy dashboard

3.9&nbsp;&nbsp;&nbsp; Porter&rsquo;s analysis

3.10&nbsp;&nbsp;&nbsp;PESTEL analysis

Chapter 4&nbsp;&nbsp;&nbsp;Outsourced Customer Care Services Market, by Service

4.1&nbsp;&nbsp;&nbsp; Global outsourced customer care services market share by service, 2016 &amp; 2024

4.2&nbsp;&nbsp;&nbsp; CRM technology hosting

4.2.1&nbsp;&nbsp;&nbsp; CRM technology hosting market, 2013 - 2024

4.2.2&nbsp;&nbsp;&nbsp; CRM technology hosting market, by region, 2013 - 2024

4.3&nbsp;&nbsp;&nbsp; Fulfillment/Logistics

4.3.1&nbsp;&nbsp;&nbsp; Fulfillment/Logistics market, 2013 - 2024

4.3.2&nbsp;&nbsp;&nbsp; Fulfillment/Logistics market, by region, 2013 - 2024

4.4&nbsp;&nbsp;&nbsp; Customer interaction

4.4.1&nbsp;&nbsp;&nbsp; Customer interaction market, 2013 - 2024

4.4.2&nbsp;&nbsp;&nbsp; Customer interaction market, by region, 2013 - 2024

Chapter 5&nbsp;&nbsp;&nbsp;Outsourced Customer Care Services Market, by Region

6.1&nbsp;&nbsp;&nbsp; Global outsourced customer care services market share by region, 2016 &amp; 2024

6.2&nbsp;&nbsp;&nbsp; North America

6.2.1&nbsp;&nbsp;&nbsp; North America outsourced customer care services market, 2013 - 2024

6.2.2&nbsp;&nbsp;&nbsp; North America market estimates and forecast, by service, 2013 - 2024

6.2.3&nbsp;&nbsp;&nbsp; U.S.

6.2.3.1&nbsp;&nbsp;&nbsp; U.S. outsourced customer care services market, 2013 &ndash; 2024

6.2.3.2&nbsp;&nbsp;&nbsp; U.S. market by service, 2013 - 2024

6.2.4&nbsp;&nbsp;&nbsp; Canada

6.2.4.1&nbsp;&nbsp;&nbsp; Canada outsourced customer care services market, 2013 &ndash; 2024

6.2.4.2&nbsp;&nbsp;&nbsp; Canada market by service, 2013 - 2024

6.3&nbsp;&nbsp;&nbsp; Europe

6.3.1&nbsp;&nbsp;&nbsp; Europe outsourced customer care services market, 2013 - 2024

6.3.2&nbsp;&nbsp;&nbsp; Europe market estimates and forecast, by service, 2013 - 2024

6.3.3&nbsp;&nbsp;&nbsp; Germany

6.3.3.1&nbsp;&nbsp;&nbsp; Germany outsourced customer care services market, 2013 &ndash; 2024

6.3.3.2&nbsp;&nbsp;&nbsp; Germany market by service, 2013 - 2024

6.3.4&nbsp;&nbsp;&nbsp; UK

6.3.5.1&nbsp;&nbsp;&nbsp; UK outsourced customer care services market, 2013 &ndash; 2024

6.3.5.2&nbsp;&nbsp;&nbsp; UK market by service, 2013 - 2024

6.3.5&nbsp;&nbsp;&nbsp; France

6.3.5.1&nbsp;&nbsp;&nbsp; France outsourced customer care services market, 2013 &ndash; 2024

6.3.5.2&nbsp;&nbsp;&nbsp; France market by service, 2013 - 2024

6.3.6&nbsp;&nbsp;&nbsp; Italy

6.3.6.1&nbsp;&nbsp;&nbsp; Italy outsourced customer care services market, 2013 &ndash; 2024

6.3.6.3&nbsp;&nbsp;&nbsp; Italy market by service, 2013 - 2024

6.3.7&nbsp;&nbsp;&nbsp; Czech Republic

6.3.7.1&nbsp;&nbsp;&nbsp; Czech Republic outsourced customer care services market, 2013 &ndash; 2024

6.3.7.2&nbsp;&nbsp;&nbsp; Czech Republic market by service, 2013 &ndash; 2024

6.3.8&nbsp;&nbsp;&nbsp; Spain

6.3.8.1&nbsp;&nbsp;&nbsp; Spain outsourced customer care services market, 2013 &ndash; 2024

6.3.8.2&nbsp;&nbsp;&nbsp; Spain market by service, 2013 &ndash; 2024

6.3.9&nbsp;&nbsp;&nbsp; Poland

6.3.8.1&nbsp;&nbsp;&nbsp; Poland outsourced customer care services market, 2013 &ndash; 2024

6.3.8.2&nbsp;&nbsp;&nbsp; Poland market by service, 2013 - 2024

6.4&nbsp;&nbsp;&nbsp; Asia Pacific

6.4.1&nbsp;&nbsp;&nbsp; Asia Pacific outsourced customer care services market, 2013 - 2024

6.4.2&nbsp;&nbsp;&nbsp; Asia Pacific market estimates and forecast, by service, 2013 - 2024

6.4.3&nbsp;&nbsp;&nbsp; China

6.4.4.1&nbsp;&nbsp;&nbsp; China outsourced customer care services market, 2013 &ndash; 2024

6.4.4.2&nbsp;&nbsp;&nbsp; China market by service, 2013 - 2024

6.4.4&nbsp;&nbsp;&nbsp; Japan

6.4.4.1&nbsp;&nbsp;&nbsp; Japan outsourced customer care services market, 2013 &ndash; 2024

6.4.4.2&nbsp;&nbsp;&nbsp; Japan market by service, 2013 - 2024

6.4.5&nbsp;&nbsp;&nbsp; Philippines

6.4.5.1&nbsp;&nbsp;&nbsp; Philippines outsourced customer care services market, 2013 &ndash; 2024

6.4.5.2&nbsp;&nbsp;&nbsp; Philippines market by service, 2013 - 2024

6.4.6&nbsp;&nbsp;&nbsp; India

6.4.6.1&nbsp;&nbsp;&nbsp; India outsourced customer care services market, 2013 &ndash; 2024

6.4.6.3&nbsp;&nbsp;&nbsp; India market by service, 2013 &ndash; 2024

6.4.6&nbsp;&nbsp;&nbsp; Australia

6.4.6.1&nbsp;&nbsp;&nbsp; Australia outsourced customer care services market, 2013 &ndash; 2024

6.4.6.3&nbsp;&nbsp;&nbsp; Australia market by service, 2013 - 2024

6.5&nbsp;&nbsp;&nbsp; Latin America

6.5.1&nbsp;&nbsp;&nbsp; Latin America outsourced customer care services market, 2013 - 2024

6.5.2&nbsp;&nbsp;&nbsp; Latin America market estimates and forecast, by service, 2013 - 2024

6.5.3&nbsp;&nbsp;&nbsp; Brazil

6.5.3.1&nbsp;&nbsp;&nbsp; Brazil outsourced customer care services market, 2013 &ndash; 2024

6.5.3.2&nbsp;&nbsp;&nbsp; Brazil market by service, 2013 - 2024

6.5.4&nbsp;&nbsp;&nbsp; Mexico

6.5.4.1&nbsp;&nbsp;&nbsp; Mexico outsourced customer care services market, 2013 &ndash; 2024

6.5.5.2&nbsp;&nbsp;&nbsp; Mexico market by service, 2013 - 2024

6.6&nbsp;&nbsp;&nbsp; MEA

6.6.1&nbsp;&nbsp;&nbsp; MEA outsourced customer care services market, 2013 - 2024

6.6.2&nbsp;&nbsp;&nbsp; MEA market estimates and forecast, by service, 2013 &ndash; 2024

6.5.3&nbsp;&nbsp;&nbsp; South Africa

6.5.4.1&nbsp;&nbsp;&nbsp; South Africa outsourced customer care services market, 2013 &ndash; 2024

6.5.4.2&nbsp;&nbsp;&nbsp;South Africa market by service, 2013 - 2024

Chapter 7&nbsp;&nbsp;&nbsp;Company Profiles

7.1&nbsp;&nbsp;&nbsp; Accenture

7.1.1&nbsp;&nbsp;&nbsp; Business Overview

7.1.2&nbsp;&nbsp;&nbsp; Financial Data

7.1.3&nbsp;&nbsp;&nbsp; Product Landscape

7.1.4&nbsp;&nbsp;&nbsp; Strategic Outlook

7.1.5&nbsp;&nbsp;&nbsp; SWOT Analysis

7.2&nbsp;&nbsp;&nbsp; Aegis

7.2.1&nbsp;&nbsp;&nbsp; Business Overview

7.2.2&nbsp;&nbsp;&nbsp; Financial Data

7.2.3&nbsp;&nbsp;&nbsp; Product Landscape

7.2.4&nbsp;&nbsp;&nbsp; Strategic Outlook

7.2.5&nbsp;&nbsp;&nbsp; SWOT Analysis

7.3&nbsp;&nbsp;&nbsp; Alorica

7.3.1&nbsp;&nbsp;&nbsp; Business Overview

7.3.2&nbsp;&nbsp;&nbsp; Financial Data

7.3.3&nbsp;&nbsp;&nbsp; Product Landscape

7.3.4&nbsp;&nbsp;&nbsp; Strategic Outlook

7.2.5&nbsp;&nbsp;&nbsp; SWOT Analysis

7.4&nbsp;&nbsp;&nbsp; Amdocs

7.4.1&nbsp;&nbsp;&nbsp; Business Overview

7.4.2&nbsp;&nbsp;&nbsp; Financial Data

7.4.3&nbsp;&nbsp;&nbsp; Product Landscape

7.4.4&nbsp;&nbsp;&nbsp; Strategic Outlook

7.2.5&nbsp;&nbsp;&nbsp; SWOT Analysis

7.5&nbsp;&nbsp;&nbsp; Convergys Corporation

7.5.1&nbsp;&nbsp;&nbsp; Business Overview

7.5.2&nbsp;&nbsp;&nbsp; Financial Data

7.5.3&nbsp;&nbsp;&nbsp; Product Landscape

7.5.4&nbsp;&nbsp;&nbsp; Strategic Outlook

7.2.5&nbsp;&nbsp;&nbsp; SWOT Analysis

7.6&nbsp;&nbsp;&nbsp; Expert Global Solutions

7.6.1&nbsp;&nbsp;&nbsp; Business Overview

7.6.2&nbsp;&nbsp;&nbsp; Financial Data

7.6.3&nbsp;&nbsp;&nbsp; Product Landscape

7.6.4&nbsp;&nbsp;&nbsp; Strategic Outlook

7.2.5&nbsp;&nbsp;&nbsp; SWOT Analysis

7.7&nbsp;&nbsp;&nbsp; Infosys

7.7.1&nbsp;&nbsp;&nbsp; Business Overview

7.7.2&nbsp;&nbsp;&nbsp; Financial Data

7.7.3&nbsp;&nbsp;&nbsp; Product Landscape

7.7.4&nbsp;&nbsp;&nbsp; Strategic Outlook

7.2.5&nbsp;&nbsp;&nbsp; SWOT Analysis

7.8&nbsp;&nbsp;&nbsp; Sitel Worldwide Corporation

7.8.1&nbsp;&nbsp;&nbsp; Business Overview

7.8.2&nbsp;&nbsp;&nbsp; Financial Data

7.8.3&nbsp;&nbsp;&nbsp; Product Landscape

7.8.4&nbsp;&nbsp;&nbsp; Strategic Outlook

7.2.5&nbsp;&nbsp;&nbsp; SWOT Analysis

7.9&nbsp;&nbsp;&nbsp; SPi Global

7.9.1&nbsp;&nbsp;&nbsp; Business Overview

7.9.2&nbsp;&nbsp;&nbsp; Financial Data

7.9.3&nbsp;&nbsp;&nbsp; Product Landscape

7.9.4&nbsp;&nbsp;&nbsp; Strategic Outlook

7.2.5&nbsp;&nbsp;&nbsp; SWOT Analysis

7.10&nbsp;&nbsp;&nbsp;StarTek Inc.

7.10.1&nbsp;&nbsp;&nbsp; Business Overview

7.10.2&nbsp;&nbsp;&nbsp; Financial Data

7.10.3&nbsp;&nbsp;&nbsp; Product Landscape

7.10.4&nbsp;&nbsp;&nbsp; Strategic Outlook

7.2.5&nbsp;&nbsp;&nbsp; SWOT Analysis

7.11&nbsp;&nbsp;&nbsp;Sykes Enterprises

7.11.1&nbsp;&nbsp;&nbsp; Business Overview

7.11.2&nbsp;&nbsp;&nbsp; Financial Data

7.11.3&nbsp;&nbsp;&nbsp; Product Landscape

7.11.4&nbsp;&nbsp;&nbsp; Strategic Outlook

7.2.5&nbsp;&nbsp;&nbsp; SWOT Analysis

7.12&nbsp;&nbsp;&nbsp;Synnex Corporation

7.12.1&nbsp;&nbsp;&nbsp; Business Overview

7.12.2&nbsp;&nbsp;&nbsp; Financial Data

7.12.3&nbsp;&nbsp;&nbsp; Product Landscape

7.12.4&nbsp;&nbsp;&nbsp; Strategic Outlook

7.2.5&nbsp;&nbsp;&nbsp; SWOT Analysis

7.13&nbsp;&nbsp;&nbsp;Teleperformance

7.13.1&nbsp;&nbsp;&nbsp; Business Overview

7.13.2&nbsp;&nbsp;&nbsp; Financial Data

7.13.3&nbsp;&nbsp;&nbsp; Product Landscape

7.13.4&nbsp;&nbsp;&nbsp; Strategic Outlook 
&nbsp;

7.2.5&nbsp;&nbsp;&nbsp; SWOT Analysis

7.14&nbsp;&nbsp;&nbsp;TeleTech Holdings Inc.

7.13.1&nbsp;&nbsp;&nbsp; Business Overview

7.13.2&nbsp;&nbsp;&nbsp; Financial Data

7.13.3&nbsp;&nbsp;&nbsp; Product Landscape

7.13.4&nbsp;&nbsp;&nbsp; Strategic Outlook

7.2.5&nbsp;&nbsp;&nbsp; SWOT Analysis

7.15&nbsp;&nbsp;&nbsp;Transcom Worldwide

7.13.1&nbsp;&nbsp;&nbsp; Business Overview

7.13.2&nbsp;&nbsp;&nbsp; Financial Data

7.13.3&nbsp;&nbsp;&nbsp; Product Landscape

7.13.4&nbsp;&nbsp;&nbsp; Strategic Outlook

7.2.5&nbsp;&nbsp;&nbsp; SWOT Analysis

7.16&nbsp;&nbsp;&nbsp;West Corporation

7.13.1&nbsp;&nbsp;&nbsp; Business Overview

7.13.2&nbsp;&nbsp;&nbsp; Financial Data

7.13.3&nbsp;&nbsp;&nbsp; Product Landscape

7.13.4&nbsp;&nbsp;&nbsp; Strategic Outlook

7.2.5&nbsp;&nbsp;&nbsp; SWOT Analysis

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