Interactive Kiosk Market Size - By Product Type (Automated Teller Machines (ATMs), Retail Self-Checkout Kiosks, Ticketing Kiosks, Self-Service Kiosks, Vending Kiosks), By Category (Floor-standing, Wall Mounted), End-Use, Distribution Channel & Forecast, 2024 – 2032

Interactive Kiosk Market Size

Interactive Kiosk Market was valued at USD 30 billion in 2023 and is projected to witness more than 6.8% CAGR from 2024 to 2032, propelled by the increasing demand for self-service solutions across various industries. These user-friendly and technologically advanced kiosks play a crucial role in enhancing customer experiences, offering efficient services, and contributing to operational streamlining. They find applications in sectors such as retail, healthcare, banking, and hospitality, where they facilitate tasks ranging from self-checkout to information dissemination.
 

The rising demand for self-service solutions across various industries is a major driving factor for this market. Consumers increasingly seek the convenience and efficiency offered by interactive kiosks for tasks such as information retrieval, purchases, and transactions. According to Emplifi, a US-based software company, in 2023, 77% of brands believe consumer experience is a key differentiator among companies and the customer experience market is expected to grow to approximately 8.79 billion in 2021 and is expected to grow at a rate of 18.1% from 2022 to 2030.
 

One significant restraint in the interactive kiosk market is the high cost associated with both the installation and ongoing maintenance of these systems. The initial investment required for implementing interactive kiosks, including hardware, software, and integration processes, can be substantial, posing a financial barrier for some businesses, particularly small and medium-sized enterprises. Additionally, the expenses related to regular maintenance, updates, and troubleshooting can accumulate over time, further straining the budget.
 

Interactive Kiosk Market Trends

The incorporation of cloud computing stands out as a notable trend in the interactive kiosk industry. Utilizing cloud-based solutions facilitates seamless data storage, access, and updates, enabling real-time information sharing across diverse kiosks and locations. For instance, Diebold Nixdorf's DN Series EASY, introduced in January 2021 features a highly modular and open self-service framework with a platform-based approach, employing a singular core technology platform for the entire range. This allows retailers to customize and enhance their checkout experiences by incorporating different modules to meet varied use cases, retail requirements, and environmental considerations, showcasing the industry's commitment to flexibility and adaptability.
 

Interactive Kiosk Market Analysis

In 2023, the automated teller machines segment held approximately 40% of the market share and generating a noteworthy revenue of USD 12 billion. This significant share can be attributed to the widespread adoption of ATMs in various industries, particularly banking and finance, due to their role in facilitating convenient and secure financial transactions. The reliability, accessibility, and efficiency of automated teller machines have positioned them as a preferred choice among consumers, contributing to their market presence.
 

In the year 2023, the floor-standing kiosk segment emerged as a dominant force, capturing a substantial market share of 64%. This significant share can be attributed to the versatility and prominence of floor-standing kiosks in various industries. Their free-standing design allows for strategic placement in high-traffic areas, maximizing visibility and user engagement. Moreover, floor-standing kiosks often feature larger screens and enhanced interactive capabilities, making them particularly suitable for applications such as retail, information services, and self-service transactions.  
 

In 2023, the BFSI segment emerged as a key player, holding a substantial market share, and generating an impressive revenue of USD 14 billion. This dominance can be attributed to several factors. In the BFSI sector, interactive kiosks facilitate efficient self-service functionalities, including account management, transaction processing, and information dissemination, contributing to enhanced customer experiences. The technology's ability to streamline operations, reduce costs, and ensure secure transactions aligns well with the stringent requirements of the financial sector.
 

In the year 2023, the indirect sales segment emerged dominant, with a market share of approximately 61%. This substantial prevalence of indirect sales can be attributed to several factors. Indirect sales channels, including distributors, retailers, and online platforms, often provide a broader reach and accessibility for consumers. These channels facilitate the availability of interactive kiosks across diverse geographical regions, allowing manufacturers to tap into a wider customer base.
 

North America dominated 40% share of the interactive kiosk market in 2023. This regional dominance can be attributed to the early adoption in retail and banking sectors, mature technology infrastructure, and high digital literacy. However, Asia Pacific is showing immense growth potential due to rapid urbanization, growing disposable incomes, and government initiatives for digitalization.
 

Interactive Kiosk Market Share

In 2023, dominant market players, including NCR VOYIX Corporation, Diebold Nixdorf Inc., GLORY Ltd., KIOSK Information Systems, Samsung, and Zebra Technologies Corp. collectively holds more than around 50% market share. The Interactive Kiosk industry is a moderately fragmented market established companies like NCR, Diebold Nixdorf, and GLORY holding significant shares and many smaller players contributing substantially. These prominent players are proactively involved in strategic endeavors like mergers & acquisitions, facility expansions, and collaborations to expand their product portfolios, extend their reach to a broader customer base, and strengthen their market position. These enterprises consistently allocate resources to research and development, aiming to enhance their designs and integrate cutting-edge technologies, ensuring they maintain a competitive edge.
 

Interactive Kiosk Market Companies

Major players operating in the interactive kiosk industry include:

• Advantech Co., Ltd.
• Advanced Kiosks
• Diebold Nixdorf, Incorporated
• DynaTouch Corporation
• Embross
• Frank Mayer and Associates, Inc.
• Glory Global Solutions Ltd.
• GRGBanking
• IER
• Kiosk Innovations
• Meridian Kiosks
• NCR VOYIX Corporation
• Olea Kiosks Inc.
• REDYREF
• SAMSUNG
• Slabb Kiosks
• Source Technologies
• Zebra Technologies Corp
• ZIVELO
   

Interactive Kiosk Industry News

• In November 2023, Olea Kiosks unveiled an updated version of its well-received Geneva Kiosk, introducing the new model at the International Association of Amusement Parks and Attractions (IAAPA). Specifically tailored for high-volume amusement parks and attractions, this redesigned kiosk reflects Olea Kiosks' commitment to meeting the unique needs of these dynamic and bustling environments.
   
• In September 2023, Advanced Kiosks unveiled the Zamok Premier Kiosk management software subscription, aiming to offer schools a complimentary refurbished multipurpose kiosk. This initiative provides an economical solution for enhancing communication and accessibility on campus, showcasing a commitment to cost-effective improvements in educational environments.
   
• In May 2023, Samsung Electronics introduced KMC-W, an upgraded Windows version of the Samsung Kiosk. The latest iteration includes a 24-inch interactive display, expanding software compatibility and ushering in advanced self-service display technology. Designed to cater to the needs of the food and beverage, retail, travel, and healthcare industries, the KMC-W aims to provide an enhanced interactive experience for users in diverse sectors.
   
• In March 2023, INMAR Inc., a leading provider of post-purchase customer experience and e-commerce returns solutions, and KIOSK Information Systems partnered to offer self-service returns kiosks. These kiosks allow customers to return online purchases without needing a box or label which saves store’s money and increases customer satisfaction.
   

This interactive kiosk market research report includes in-depth coverage of the industry, with estimates & forecast in terms of revenue (USD Million) and volume (Thousand Units) from 2018 to 2032, for the following segments:

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Market, By Product Type

• Automated Teller Machines (atms)
• Retail Self-Checkout Kiosks
• Ticketing Kiosks
• Self-Service Kiosks
• Vending Kiosks
• Others (Information Kiosk, Wayfinding Kiosks, etc.)

Market, By Category

• Floor-standing kiosk
• Wall mounted kiosk
• Others (tabletop, etc.)

Market, By End-Use

• BFSI
• Retail
• Food & Beverage
• Healthcare
• Government
• Travel & Tourism
• Others (IT/Telecommunication, Entertainment, etc.)

Market, By Distribution Channel

• Direct sales
• Indirect sales

The above information is provided for the following regions and countries:

• North America
  • U.S.
  • Canada 
• Europe
  • Germany
  • UK
  • France
  • Italy
  • Spain
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Malaysia
  • Indonesia
  • Rest of Asia Pacific 
• Latin America
  • Brazil
  • Mexico
  • Rest of Latin America
• MEA
  • Saudi Arabia
  • UAE
  • South Africa
  • Rest of MEA