Report Content
Chapter 1. Methodology & Scope
1.1. Methodology
1.1.1. Initial data exploration
1.1.2. Statistical model and forecast
1.1.3. Industry insights and validation
1.1.4. Scope
1.1.5. Definition
1.1.6. Methodology and research parameters
1.2. Data Sources
1.2.1. Primary
1.2.2. Secondary
Chapter 2. Executive Summary
2.1. Chatbot industry 360º synopsis, 2013 - 2024
2.1.1. Business trends
2.1.2. Regional trends
2.1.3. Application trends
2.1.4. Interface trends
2.1.5. End-use trends
2.1.6. Type trends
2.1.7. Deployment model trends
Chapter 3. Chatbot Market Industry Insights
3.1. Introduction
3.2. Industry segmentation
3.3. Industry landscape, 2013 - 2024
3.4. Industry ecosystem analysis
3.5. Industry evolution
3.6. Industry architecture
3.7. Chatbot Vs virtual assistant
3.8. Market news
3.9. Regulatory landscape
3.9.1. General Data Protection Regulation (GDPR)
3.9.2. China Data Privacy Standard
3.9.3. California Online Privacy Protection Act (CalOPPA)
3.9.4. Personal Data Protection Act 2012
3.9.5. German Bundesdatenschutzgesetz (BDSG)
3.9.6. Federal Information Security Management Act (FISMA)
3.10. Technology & innovation landscape
3.10.1. Technological advancements in AI
3.10.2. Advancement and innovation in NLP
3.10.3. Pattern recognition and image detection
3.10.4. Predictive analytics
3.11. Industry impact forces
3.11.1. Growth drivers
3.11.1.1. Enhanced customer service
3.11.1.2. Emergence of messaging platforms
3.11.1.3. Reduction in chatbot development costs
3.11.1.4. Increasing usage of chatbots for marketing and sales
3.11.1.5. Capital investments in chatbot technology
3.11.1.6. Increasing use of chatbots in e-commerce sector
3.11.1.7. Advancements in AI, NLP and cloud computing technologies
3.11.2. Industry pitfalls & challenges
3.11.2.1. Lack of awareness among businesses
3.11.2.2. Security and privacy issues
3.11.2.3. Dialects, question formation and speech recognition
3.11.2.4. Not for every business
3.12. Growth potential analysis
3.13. Porter's analysis
3.14. PESTEL analysis
Chapter 4. Competitive Landscape
4.1. Introduction
4.2. Company market share, 2017
4.3. Major market players, 2017
4.3.1. Baidu
4.3.2. Facebook
4.3.3. Google
4.3.4. IBM Watson
4.3.5. Nuance
4.3.6. LivePerson
4.3.7. Microsoft
4.4. Innovation leaders, 2017
4.4.1. Botsify
4.4.2. Bold360
4.4.3. Chatfuel.
4.4.4. ChattyPeople
4.4.5. Helpshift
4.4.6. ManyChat.
4.5. Other prominent vendors
Chapter 5. Chatbot Market, By Application
5.1. Key trends, by application
5.2. Customer service
5.2.1. Market estimates and forecast, 2013 - 2024
5.2.2. Market estimates and forecast, by region, 2015 – 2024
5.3. Social media
5.3.1. Market estimates and forecast, 2013 - 2024
5.3.2. Market estimates and forecast, by region, 2013 - 2024
5.4. Payment/order processing
5.4.1. Market estimates and forecast, 2013 - 2024
5.4.2. Market estimates and forecast, by region, 2013 - 2024
5.5. Marketing
5.5.1. Market estimates and forecast, 2013 - 2024
5.5.2. Market estimates and forecast, by region, 2013 - 2024
5.6. Others
5.6.1. Market estimates and forecast, 2013 - 2024
5.6.2. Market estimates and forecast, by region, 2013 – 2024
Chapter 6. Chatbot Market, By Interface
6.1. Key trends, by interface
6.2. Standalone
6.2.1. Market estimates and forecast, 2013 - 2024
6.2.2. Market estimates and forecast, by region, 2013 – 2024
6.3. Web-based
6.3.1. Market estimates and forecast, 2013 - 2024
6.3.2. Market estimates and forecast, by region, 2013 – 2024
6.4. Third-party
6.4.1. Market estimates and forecast, 2013 - 2024
6.4.2. Market estimates and forecast, by region, 2013 – 2024
Chapter 7. Chatbot Market, By Type
7.1. Key trends, by type
7.2. Rule-based
7.2.1. Market estimates and forecast, 2013 - 2024
7.2.2. Market estimates and forecast, by region, 2013 – 2024
7.3. AI-based
7.3.1. Market estimates and forecast, 2013 - 2024
7.3.2. Market estimates and forecast, by region, 2013 – 2024
Chapter 8. Chatbot Market, By Deployment Model
8.1. Key trends, by deployment model
8.2. On-premise
8.2.1. Market estimates and forecast, 2013 - 2024
8.2.2. Market estimates and forecast, by region, 2013 – 2024
8.3. Cloud
8.3.1. Market estimates and forecast, 2013 - 2024
8.3.2. Market estimates and forecast, by region, 2013 – 2024
Chapter 9. Chatbot Market, By End-Use
9.1. Key trends, by end-use
9.2. BFSI
9.2.1. Market estimates and forecast, 2013 - 2024
9.2.2. Market estimates and forecast, by region, 2013 – 2024
9.3. Media and entertainment
9.3.1. Market estimates and forecast, 2013 - 2024
9.3.2. Market estimates and forecast, by region, 2013 – 2024
9.4. Healthcare
9.4.1. Market estimates and forecast, 2013 - 2024
9.4.2. Market estimates and forecast, by region, 2013 – 2024
9.5. E-commerce
9.5.1. Market estimates and forecast, 2013 - 2024
9.5.2. Market estimates and forecast, by region, 2013 – 2024
9.6. Retail
9.6.1. Market estimates and forecast, 2013 - 2024
9.6.2. Market estimates and forecast, by region, 2013 – 2024
9.7. Travel and tourism
9.7.1. Market estimates and forecast, 2013 - 2024
9.7.2. Market estimates and forecast, by region, 2013 – 2024
9.8. Others
9.8.1. Market estimates and forecast, 2013 - 2024
9.8.2. Market estimates and forecast, by region, 2013 – 2024
Chapter 10. Chatbot Market, By Region
10.1. Key trends, by region
10.2. North America
10.2.1. Market estimates and forecast, 2013-2024
10.2.2. Market estimates and forecast, by application, 2013-2024
10.2.3. Market estimates and forecast, by interface, 2013-2024
10.2.4. Market estimates and forecast, by end-use, 2013-2024
10.2.5. Market estimates and forecast, by type, 2013-2024
10.2.6. Market estimates and forecast, by deployment model, 2013-2024
10.2.7. U.S.
10.2.7.1. Market estimates and forecast, 2013-2024
10.2.7.2. Market estimates and forecast, by application, 2013-2024
10.2.7.3. Market estimates and forecast, by interface, 2013-2024
10.2.7.4. Market estimates and forecast, by end-use, 2013-2024
10.2.7.5. Market estimates and forecast, by type, 2013-2024
10.2.7.6. Market estimates and forecast, by deployment model, 2013-2024
10.2.8. Canada
10.2.8.1. Market estimates and forecast, 2013-2024
10.2.8.2. Market estimates and forecast, by application, 2013-2024
10.2.8.3. Market estimates and forecast, by interface, 2013-2024
10.2.8.4. Market estimates and forecast, by end-use, 2013-2024
10.2.8.5. Market estimates and forecast, by type, 2013-2024
10.2.8.6. Market estimates and forecast, by deployment model, 2013-2024
10.3. Europe
10.3.1. Market estimates and forecast, 2013-2024
10.3.2. Market estimates and forecast, by application, 2013-2024
10.3.3. Market estimates and forecast, by interface, 2013-2024
10.3.4. Market estimates and forecast, by end-use, 2013-2024
10.3.5. Market estimates and forecast, by type, 2013-2024
10.3.6. Market estimates and forecast, by deployment model, 2013-2024
10.3.7. Germany
10.3.7.1. Market estimates and forecast, 2013-2024
10.3.7.2. Market estimates and forecast, by application, 2013-2024
10.3.7.3. Market estimates and forecast, by interface, 2013-2024
10.3.7.4. Market estimates and forecast, by end-use, 2013-2024
10.3.7.5. Market estimates and forecast, by type, 2013-2024
10.3.7.6. Market estimates and forecast, by deployment model, 2013-2024
10.3.8. UK
10.3.8.1. Market estimates and forecast, 2013-2024
10.3.8.2. Market estimates and forecast, by application, 2013-2024
10.3.8.3. Market estimates and forecast, by interface, 2013-2024
10.3.8.4. Market estimates and forecast, by end-use, 2013-2024
10.3.8.5. Market estimates and forecast, by type, 2013-2024
10.3.8.6. Market estimates and forecast, by deployment model, 2013-2024
10.3.9. France
10.3.9.1. Market estimates and forecast, 2013-2024
10.3.9.2. Market estimates and forecast, by application, 2013-2024
10.3.9.3. Market estimates and forecast, by interface, 2013-2024
10.3.9.4. Market estimates and forecast, by end-use, 2013-2024
10.3.9.5. Market estimates and forecast, by type, 2013-2024
10.3.9.6. Market estimates and forecast, by deployment model, 2013-2024
10.3.10. ; Spain
10.3.10.1. Market estimates and forecast, 2013-2024
10.3.10.2. Market estimates and forecast, by application, 2013-2024
10.3.10.3. Market estimates and forecast, by interface, 2013-2024
10.3.10.4. Market estimates and forecast, by end-use, 2013-2024
10.3.10.5. Market estimates and forecast, by type, 2013-2024
10.3.10.6. Market estimates and forecast, by deployment model, 2013-2024
10.3.11. ; Italy
10.3.11.1. Market estimates and forecast, 2013-2024
10.3.11.2. Market estimates and forecast, by application, 2013-2024
10.3.11.3. Market estimates and forecast, by interface, 2013-2024
10.3.11.4. Market estimates and forecast, by end-use, 2013-2024
10.3.11.5. Market estimates and forecast, by type, 2013-2024
10.3.11.6. Market estimates and forecast, by deployment model, 2013-2024
10.4. Asia Pacific
10.4.1. Market estimates and forecast, 2013-2024
10.4.2. Market estimates and forecast, by application, 2013-2024
10.4.3. Market estimates and forecast, by interface, 2013-2024
10.4.4. Market estimates and forecast, by end-use, 2013-2024
10.4.5. Market estimates and forecast, by type, 2013-2024
10.4.6. Market estimates and forecast, by deployment model, 2013-2024
10.4.7. Australia
10.4.7.1. Market estimates and forecast, 2013-2024
10.4.7.2. Market estimates and forecast, by application, 2013-2024
10.4.7.3. Market estimates and forecast, by interface, 2013-2024
10.4.7.4. Market estimates and forecast, by end-use, 2013-2024
10.4.7.5. Market estimates and forecast, by type, 2013-2024
10.4.7.6. Market estimates and forecast, by deployment model, 2013-2024
10.4.8. China
10.4.8.1. Market estimates and forecast, 2013-2024
10.4.8.2. Market estimates and forecast, by application, 2013-2024
10.4.8.3. Market estimates and forecast, by interface, 2013-2024
10.4.8.4. Market estimates and forecast, by end-use, 2013-2024
10.4.8.5. Market estimates and forecast, by type, 2013-2024
10.4.8.6. Market estimates and forecast, by deployment model, 2013-2024
10.4.9. India
10.4.9.1. Market estimates and forecast, 2013-2024
10.4.9.2. Market estimates and forecast, by application, 2013-2024
10.4.9.3. Market estimates and forecast, by interface, 2013-2024
10.4.9.4. Market estimates and forecast, by end-use, 2013-2024
10.4.9.5. Market estimates and forecast, by type, 2013-2024
10.4.9.6. Market estimates and forecast, by deployment model, 2013-2024
10.4.10. ; Japan
10.4.10.1. Market estimates and forecast, 2013-2024
10.4.10.2. Market estimates and forecast, by application, 2013-2024
10.4.10.3. Market estimates and forecast, by interface, 2013-2024
10.4.10.4. Market estimates and forecast, by end-use, 2013-2024
10.4.10.5. Market estimates and forecast, by type, 2013-2024
10.4.10.6. Market estimates and forecast, by deployment model, 2013-2024
10.4.11. ; Singapore
10.4.11.1. Market estimates and forecast, 2013-2024
10.4.11.2. Market estimates and forecast, by application, 2013-2024
10.4.11.3. Market estimates and forecast, by interface, 2013-2024
10.4.11.4. Market estimates and forecast, by end-use, 2013-2024
10.4.11.5. Market estimates and forecast, by type, 2013-2024
10.4.11.6. Market estimates and forecast, by deployment model, 2013-2024
10.4.12. ; South Korea
10.4.12.1. Market estimates and forecast, 2013-2024
10.4.12.2. Market estimates and forecast, by application, 2013-2024
10.4.12.3. Market estimates and forecast, by interface, 2013-2024
10.4.12.4. Market estimates and forecast, by end-use, 2013-2024
10.4.12.5. Market estimates and forecast, by type, 2013-2024
10.4.12.6. Market estimates and forecast, by deployment model, 2013-2024
10.5. Latin America
10.5.1. Market estimates and forecast, 2013-2024
10.5.2. Market estimates and forecast, by application, 2013-2024
10.5.3. Market estimates and forecast, by interface, 2013-2024
10.5.4. Market estimates and forecast, by end-use, 2013-2024
10.5.5. Market estimates and forecast, by type, 2013-2024
10.5.6. Market estimates and forecast, by deployment model, 2013-2024
10.5.7. Brazil
10.5.7.1. Market estimates and forecast, 2013-2024
10.5.7.2. Market estimates and forecast, by application, 2013-2024
10.5.7.3. Market estimates and forecast, by interface, 2013-2024
10.5.7.4. Market estimates and forecast, by end-use, 2013-2024
10.5.7.5. Market estimates and forecast, by type, 2013-2024
10.5.7.6. Market estimates and forecast, by deployment model, 2013-2024
10.5.8. Argentina
10.5.8.1. Market estimates and forecast, 2013-2024
10.5.8.2. Market estimates and forecast, by application, 2013-2024
10.5.8.3. Market estimates and forecast, by interface, 2013-2024
10.5.8.4. Market estimates and forecast, by end-use, 2013-2024
10.5.8.5. Market estimates and forecast, by type, 2013-2024
10.5.8.6. Market estimates and forecast, by deployment model, 2013-2024
10.5.9. Mexico
10.5.9.1. Market estimates and forecast, 2013-2024
10.5.9.2. Market estimates and forecast, by application, 2013-2024
10.5.9.3. Market estimates and forecast, by interface, 2013-2024
10.5.9.4. Market estimates and forecast, by end-use, 2013-2024
10.5.9.5. Market estimates and forecast, by type, 2013-2024
10.5.9.6. Market estimates and forecast, by deployment model, 2013-2024
10.6. MEA
10.6.1. Market estimates and forecast, 2013-2024
10.6.2. Market estimates and forecast, by application, 2013-2024
10.6.3. Market estimates and forecast, by interface, 2013-2024
10.6.4. Market estimates and forecast, by end-use, 2013-2024
10.6.5. Market estimates and forecast, by type, 2013-2024
10.6.6. Market estimates and forecast, by deployment model, 2013-2024
10.6.7. GCC
10.6.7.1. Market estimates and forecast, 2013-2024
10.6.7.2. Market estimates and forecast, by application, 2013-2024
10.6.7.3. Market estimates and forecast, by interface, 2013-2024
10.6.7.4. Market estimates and forecast, by end-use, 2013-2024
10.6.7.5. Market estimates and forecast, by type, 2013-2024
10.6.7.6. Market estimates and forecast, by deployment model, 2013-2024
10.6.8. South Africa
10.6.8.1. Market estimates and forecast, 2013-2024
10.6.8.2. Market estimates and forecast, by application, 2013-2024
10.6.8.3. Market estimates and forecast, by interface, 2013-2024
10.6.8.4. Market estimates and forecast, by end-use, 2013-2024
10.6.8.5. Market estimates and forecast, by type, 2013-2024
10.6.8.6. Market estimates and forecast, by deployment model, 2013-2024
Chapter 11. Company Profiles
11.1. Astute Solutions
11.1.1. Business Overview
11.1.2. Financial Data
11.1.3. Product Landscape
11.1.4. Collaboration and Funding
11.1.5. Mergers and Acquisitions
11.1.6. Strategic Outlook
11.1.7. SWOT Analysis
11.1.8. Analyst View
11.2. Baidu
11.2.1. Business Overview
11.2.2. Financial Data
11.2.3. Product Landscape
11.2.4. Collaboration and Funding
11.2.5. Mergers and Acquisitions
11.2.6. Strategic Outlook
11.2.7. SWOT Analysis
11.2.8. Analyst View
11.3. Botsify
11.3.1. Business Overview
11.3.2. Financial Data
11.3.3. Product Landscape
11.3.4. Collaboration and Funding
11.3.5. Mergers and Acquisitions
11.3.6. Strategic Outlook
11.3.7. SWOT Analysis
11.3.8. Analyst View
11.4. Bold360
11.4.1. Business Overview
11.4.2. Financial Data
11.4.3. Product Landscape
11.4.4. Collaboration and Funding
11.4.5. Mergers and Acquisitions
11.4.6. Strategic Outlook
11.4.7. SWOT Analysis
11.4.8. Analyst View
11.5. Chatfuel
11.5.1. Business Overview
11.5.2. Financial Data
11.5.3. Product Landscape
11.5.4. Collaboration and Funding
11.5.5. Mergers and Acquisitions
11.5.6. Strategic Outlook
11.5.7. SWOT Analysis
11.5.8. Analyst View
11.6. ChatterOn
11.6.1. Business Overview
11.6.2. Financial Data
11.6.3. Product Landscape
11.6.4. Collaboration and Funding
11.6.5. Mergers and Acquisitions
11.6.6. Strategic Outlook
11.6.7. SWOT Analysis
11.6.8. Analyst View
11.7. ChattyPeople
11.7.1. Business Overview
11.7.2. Financial Data
11.7.3. Product Landscape
11.7.4. Collaboration and Funding
11.7.5. Mergers and Acquisitions
11.7.6. Strategic Outlook
11.7.7. SWOT Analysis
11.7.8. Analyst View
11.8. Facebook
11.8.1. Business Overview
11.8.2. Financial Data
11.8.3. Product Landscape
11.8.4. Collaboration and Funding
11.8.5. Mergers and Acquisitions
11.8.6. Strategic Outlook
11.8.7. SWOT Analysis
11.8.8. Analyst View
11.9. Google Inc.
11.9.1. Business Overview
11.9.2. Financial Data
11.9.3. Product Landscape
11.9.4. Collaboration and Funding
11.9.5. Mergers and Acquisitions
11.9.6. Strategic Outlook
11.9.7. SWOT Analysis
11.9.8. Analyst View
11.10. Haptik Inc.
11.10.1. Business Overview
11.10.2. Financial Data
11.10.3. Product Landscape
11.10.4. Collaboration and Funding
11.10.5. Mergers and Acquisitions
11.10.6. Strategic Outlook
11.10.7. SWOT Analysis
11.10.8. Analyst View
11.11. Helpshift
11.11.1. Business Overview
11.11.2. Financial Data
11.11.3. Product Landscape
11.11.4. Collaboration and Funding
11.11.5. Mergers and Acquisitions
11.11.6. Strategic Outlook
11.11.7. SWOT Analysis
11.11.8. Analyst View
11.12. IBM
11.12.1. Business Overview
11.12.2. Financial Data
11.12.3. Product Landscape
11.12.4. Collaboration and Funding
11.12.5. Mergers and Acquisitions
11.12.6. Strategic Outlook
11.12.7. SWOT Analysis
11.12.8. Analyst View
11.13. Imperson Ltd.
11.13.1. Business Overview
11.13.2. Financial Data
11.13.3. Product Landscape
11.13.4. Collaboration and Funding
11.13.5. Mergers and Acquisitions
11.13.6. Strategic Outlook
11.13.7. SWOT Analysis
11.13.8. Analyst View
11.14. Kiwi Inc.
11.14.1. Business Overview
11.14.2. Financial Data
11.14.3. Product Landscape
11.14.4. Collaboration and Funding
11.14.5. Mergers and Acquisitions
11.14.6. Strategic Outlook
11.14.7. SWOT Analysis
11.14.8. Analyst View
11.15. ManyChat
11.15.1. Business Overview
11.15.2. Financial Data
11.15.3. Product Landscape
11.15.4. Collaboration and Funding
11.15.5. Mergers and Acquisitions
11.15.6. Strategic Outlook
11.15.7. SWOT Analysis
11.15.8. Analyst View
11.16. Microsoft Corporation
11.16.1. Business Overview
11.16.2. Financial Data
11.16.3. Product Landscape
11.16.4. Collaboration and Funding
11.16.5. Mergers and Acquisitions
11.16.6. Strategic Outlook
11.16.7. SWOT Analysis
11.16.8. Analyst View
11.17. Nuance Communication Inc.
11.17.1. Business Overview
11.17.2. Financial Data
11.17.3. Product Landscape
11.17.4. Collaboration and Funding
11.17.5. Mergers and Acquisitions
11.17.6. Strategic Outlook
11.17.7. SWOT Analysis
11.17.8. Analyst View
11.18. LivePerson
11.18.1. Business Overview
11.18.2. Financial Data
11.18.3. Product Landscape
11.18.4. Collaboration and Funding
11.18.5. Mergers and Acquisitions
11.18.6. Strategic Outlook
11.18.7. SWOT Analysis
11.18.8. Analyst View
11.19. Poncho
11.19.1. Business Overview
11.19.2. Financial Data
11.19.3. Product Landscape
11.19.4. Collaboration and Funding
11.19.5. Mergers and Acquisitions
11.19.6. Strategic Outlook
11.19.7. SWOT Analysis
11.19.8. Analyst View
11.20. ReplyYes
11.20.1. Business Overview
11.20.2. Financial Data
11.20.3. Product Landscape
11.20.4. Collaboration and Funding
11.20.5. Mergers and Acquisitions
11.20.6. Strategic Outlook
11.20.7. SWOT Analysis
11.20.8. Analyst View
11.21. Slack Technologies
11.21.1. Business Overview
11.21.2. Financial Data
11.21.3. Product Landscape
11.21.4. Collaboration and Funding
11.21.5. Mergers and Acquisitions
11.21.6. Strategic Outlook
11.21.7. SWOT Analysis
11.21.8. Analyst View
11.22. SRI International
11.22.1. Business Overview
11.22.2. Financial Data
11.22.3. Product Landscape
11.22.4. Collaboration and Funding
11.22.5. Mergers and Acquisitions
11.22.6. Strategic Outlook
11.22.7. SWOT Analysis
11.22.8. Analyst View
