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Unified Communications & Collaboration (UCC) Market Size By Platform (Telephony [IP Phones, IP Private Branch Exchange (PBX)], Collaboration [Mobile, Social Network, Video Platform], Unified Messaging [Voicemail, Email, Fax], Conferencing [Audio, Video, Web], Services & Tools), By Deployment Model (On-premise, Cloud/Unified Communications as a Service (UCaaS), Hybrid), By Application (IT & Telecom, BFSI, Public Sector, Retail, Healthcare, Education), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2022 – 2028

  • Report ID: GMI402
  • Published Date: Jan 2022
  • Report Format: PDF

Industry Trends

Unified Communications and Collaboration Market size exceeded USD 45 billion in 2021 and is poised to register gains at over 10% from 2022 to 2028. Single flexible infrastructure of UCC, which allows a single unified interface to handle all communications, making it highly easy to manage the communication infrastructure is likely to fuel the industry growth.
 

Enterprises can even choose to have no hardware infrastructure on-site and still access all the communication channels in the UCC system that sits on the cloud. Due to the flexibility offered by such solutions, enterprises can scale up their communication requirements during peaks in user requests and processing functions, propelling the demand for UCC solutions.

 

Unified Communications and Collaboration Market

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The UCC industry has received a strong impetus amid the ongoing COVID-19 pandemic. The market acceleration in UCC space has been substantial as enterprises are exhibiting increased deployment of UCC tools and services, ensuring business continuity and secure communications during the pandemic. For instance, in 2020, Zoom Video Communications, Inc. reported a 370% increase in UCC tool sales compared to 2019. Similarly, Microsoft Teams crossed 145 million active users in April 2021, a 26% increase compared to October 2020.
 

Increasing affinity of SMEs toward CRM integrated UCC solutions to expand the U.S. telephony segment

U.S. Unified Communications and Collaboration Market Size, By Platform

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The U.S. telephony segment is poised to generate around USD 9 billion revenue by 2028. The technology is widely used as it can be easily set up by SMEs and integrated with CRM by enterprises. Telephony has evolved to become progressively more efficient and technologically advanced.
 

Economies of scale offered by cloud-based VoIP in the UK

UK UCC Market, By Telephony

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The UK IP phones segment is predicted to account for about 55% of the UCC market share by 2028 owing to reduced cost of establishing the required IT infrastructure. Organizations across the UK are now adopting cloud-based VoIP services as they are cost-effective and companies offer packaged services. Innovation leaders as they customize solutions for the corporate and individual consumer sectors is further augmenting the industry growth. This has resulted in the market expansion of network infrastructure and cloud-based models for IP phones.
 

Robust workload mobility offered by the hybrid cloud in Japan

Japan Unified Communications and Collaboration Market Size, By Deployment Model

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In Japan unified communications and collaboration market, the hybrid cloud segment is expected to grow at above 25% CAGR through 2028. The hybrid cloud deployment model comprises features of both cloud and on-premise cloud to enable secure, scale, and provide on-demand access to manage workloads for enterprises. One of the most important benefits of the hybrid cloud is its workload mobility. Hybrid UCC deployment across large organizations has increased significantly for mobile & web development and offers disaster recovery services, boosting the market growth.
 

Increasing affinity in the nation’s cloud computing ecosystem, which occurred as a result of rapid growth in the technology sector and a rise in tech-savvy SMEs, has been conducive to hybrid UCC tools.
 

Crucial role of communications across the IT& telecom sector across the German market

The IT& telecom sector in captured nearly 40% of the Germany unified communications and collaboration market revenue share in 2021. Increasing globalization that has brought an opportunity and need to utilize collaboration, unified messaging, and conferencing techniques & tools to establish a secure and reliable means of communication to make strategic decisions and improve productivity & efficiency of the business is enhancing the regional market demand. For instance, in July 2021, it was reported that European distribution sales of Unified Communications (UC) products have surged by 76% in Q1 2021 with Germany being a substantial region for industry expansion.
 

Increasing technological maturity of enterprises driven by remote working in Europe

Europe UCC Market Share, By Country

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Europe unified communications and collaboration market is estimated to witness about 10% growth rate during 2022 to 2028. The regional industry is characterized by increased affinity toward BYOD and a spike in remote working instances exacerbated by the COVID-19 pandemic.
 

In Europe, various UCC service providers, such as Microsoft, Cisco, and Avaya, have introduced innovative unified communication solutions, meeting the needs of SMEs and large enterprises. Third-party app developers are creating mobile UCC client based on SIP and assist businesses whose UC technology does not support native mobile clients. Mobile phone manufacturers, telecom network operators, and third-party app developers are adding considerable market value.
 

Focus on customized UCC solutions is emerging as a premier go-to-market strategy for UCC vendors

Some of the key players operating in the UCC market are 8x8 Inc, Alcatel Lucent Enterprise (Nokia Networks), Avaya Inc. (Avaya Holdings Corporation), BT Group, Cisco Systems Inc., Genesys (Permira), Google LLC, Huawei Technologies Co., Ltd., Microsoft Corporation, Mitel Networks Corporation, NEC Corporation, Nextiva (UnitedWeb), Orange Business Services (Orange), RingCentral Inc., Star2Star Communications, Verizon Communications, Vonage (Vonage Holdings Corp.), Unify (Atos SE), West Corporation, Windstream Holdings, Inc. and Zoom Video Communications, Inc.
 

The global industry is nearing consolidation as various key players, such as Microsoft, Cisco, Mitel, and IBM, are aggressively extending their presence by acquiring other players and diversifying their line of UCC solutions. Prominent industry participants are placing an ever-growing emphasis on delivering customer-specific UCC solutions, catering to the dynamic communication requirements of enterprises, especially during the peak of remote working amid the ongoing pandemic. The market for UCC also observed several strategic alliances between companies to launch new products with added functionalities, maintaining the revenue share & profitability.
 

This unified communications and collaboration (UCC) market research report includes in-depth coverage of the industry with estimates & forecast in terms of revenue in USD from 2018 to 2028 for the following segments:

Market, By Platform

  • Telephony
    • IP Phones
    • IP PBX
  • Collaboration
    • Mobile
    • Social Network
    • Video Platform
  • Unified Messaging
    • Voicemail
    • Email
    • Fax
  • Conferencing
    • Audio
    • Video
    • Web
  • Services and Tools

Market, By Deployment Model

  • On-premise
  • Cloud
  • Hybrid

Market, By Application

  • BFSI
  • Healthcare
  • IT & Telecom
  • Public Sector
  • Retail

The above information has been provided for the following regions and countries:

  • North America
    • U.S.
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Italy
    • Spain
    • Netherlands
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia & New Zealand (ANZ)
    • Singapore
  • LAMEA
    • Brazil
    • Mexico
    • Argentina
    • GCC
    • South Africa

 

Authors: Preeti Wadhwani, Smriti Loomba

Frequently Asked Questions (FAQ) :

Unified communications & collaboration (UCC) market size surpassed USD 45 billion in 2021 and is set to record a CAGR of 10% between 2022 and 2028, says this GMI report.

In the U.S., the telephony UCC segment is expected to register over USD 9 billion up to 2028 owing to the extensive deployment of the technology on account of multiple features.

In the UK market, IP phones is slated to account for about 55% of the revenue share through 2028 driven by the reduced cost of establishing the required IT infrastructure.

Europe unified communications & collaboration (UCC) industry size is estimated to register a CAGR of 10% by 2028 propelled by a spike in remote working instances and increased affinity toward BYOD.

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Premium Report Details

  • Base Year: 2021
  • Companies covered: 21
  • Tables & Figures: 446
  • Countries covered: 19
  • Pages: 300

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